Oracle Integration (OIC)

Product Review User Friendly Pre-built adapters Low code capabilities Strong security Continuous improvements Reusability Service Review A big shout out to the LIFT Team along with the reps who helped us a lot whenever we needed assistance or guidance.

Similar to other vendors products so people with those skills can pick it up easily. Its fully a cloud offering so we dont have to manage the infrastructure like we do with Oracle SOA which we used before OIC and are still on.

Stable Product offerings and offers easy support access in case of any unforeseen issues, Focused on customer and passionate about how the customer can utilize the offerings to run a successful business. Engages with customer on products that will help the customer's business needs. Also, offers customer trainings and certifications that will help the users and developers build their credentials to upskill their knowledge

I would like to see enhancements in upcoming patches of OIC : OIC events : I feel like the tracking logging and monitoring can be modified. If a message is lost, we need to handle it in code but if this can be a configurable property the it can be utilized greatly like Queue or Topic. In SOA architecture we had Topics, I feel like that is missing in OIC architecture. Even though we have streaming, it has some limitations and is not a good replacement for Topic. For-each activity within OIC needs to be modified so that we can do conditional looping for faster performance and data saving. Service : Sometimes SR raised takes a lot of time to get to a final outcome whether it is a product bug or process issue. We need to wait for days which sometimes impacts business and find ourselves a solution. But it would be great if the Oracle MOS team could be more agile with respect to providing the proper solution.

1. We get random connectivity issues. We can have an interface use a connection a thousand times but one time it will not be able to connect but the very next attempt will work just fine. These connections are all to other products running in the Oracle cloud. They are not the same connections each time and they can happen on inbound and outbound connections. Seems like you have to keep this in mind when developing to make your integrations retry connections. It seems minor that one connection in thousands will fail but if its on a transaction that is trying to process a very large order, it can be very disruptive to the business. 2. No visibility to internal logs to help troubleshoot issues. 3. Oracle Support is too siloed. When there are issues they are usually involving OIC and other Oracle products such as Oracle Fusion or Oracle WMS. When you open an SR, they will only work on the product in their area and expect you to open another SR with the other team to troubleshoot their side. The customer should not be responsible for coordinating between different Oracle internal teams. Usually once we can get all relevant teams identified and all on one call, issues get resolved, but it can take weeks or more and a lot of effort from the customer to make this happen.

There are numerous offering within Oracle's Saas and Paas infrastructure, making it a time consuming process to learn and become familiar with the available features. While product documentation exists, it could be better structured and simplify for ease of use. Currently, the documentation is spread across multiple sources - product feature guides, community pages and knowledge articles- without a single unified location, which adds complexity for user seeking information.