We are currently using Power Automate to automate processes and forms designed in SharePoint for handling computer/hardware/network related repair and maintenance support system, incident management (where branch offices can report any incidents at their end and corporate IT department oversees and manages those incidents including further escalation process), internal utility expense application and approval process, automating sending alerts and information regarding deadlines related to compliances, and internal audit queries, etc. This system provides the capability to design workflows as per our requirements incorporating complex conditions and automatically triggering the flow in a defined schedule.

Over the last few years I have been using Power Automate for RPA the platform and the tool has been evolving slowly. I have worked with different competitor, and at first Power Automate seemed too superficial in its capabilities, more citizen developer focused as they like to mention. However, they have been adding more functionalities that have been bringing the tool to a closer level.