Name: Ozonetel CloudAgent
Rating: 3.3 (6 reviews)

Overview

Product Information on Ozonetel CloudAgent

Updated 13th October 2025

What is Ozonetel CloudAgent?

Ozonetel CloudAgent is a cloud-based contact center software designed to help organizations manage customer interactions across multiple channels including voice, email, chat, and social media. The software provides features such as automatic call distribution, interactive voice response, call recording, real-time analytics, and agent performance monitoring. CloudAgent aims to facilitate efficient communication between businesses and their customers by centralizing interactions and automating routine workflows. It supports integration with customer relationship management and helpdesk platforms, enabling streamlined handling of customer queries and support requests. CloudAgent is intended to address operational challenges faced by contact centers by offering scalability, reducing hardware dependencies, and simplifying agent management from remote or distributed locations.

Overall experience with Ozonetel CloudAgent

GENERAL MANAGER CUSTOMER SERVICE AND SUP

50M - 250M USD, Banking

FAVORABLE

“Ozonetel - telephony solution”

4.0

Sep 16, 2024

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Manager, Customer Service and Support

250M - 500M USD, Healthcare and Biotech

CRITICAL

“After Sales Service Slow With Real-Time Support Unavailable For Technical Issues”

2.0

May 1, 2026

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About Company

Company Description

Ozonetel is a Cloud Telephony solution provider with a focus on offering businesses an integrated platform for efficient communication across various channels such as voice, email, social media, SMS, and chat. The primary problem Ozonetel seeks to solve is unifying multiple channels of business communication without the need for capital investment. It provides tools for contact center operation, call management, and customer interaction analytics. The platform also supports the execution of innovative marketing campaigns by marketers, covering different media like missed call campaigns, SMS, and emails. Equipped with multi-industry client base, Ozonetel also features integration capabilities with numerous major CRM platforms.

Company Details

Company type

Private

Year Founded

2007

Head office location

San Jose, United States

Number of employees

201 - 500

Website

http://www.ozonetel.com

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Reviewer Insights for: Ozonetel CloudAgent

Performance of Ozonetel CloudAgent Across Market Features