Name: Ozonetel CloudAgent
Rating: 3.3 (6 reviews)

Overview

Product Information on Ozonetel CloudAgent

Updated 13th October 2025

What is Ozonetel CloudAgent?

Ozonetel CloudAgent is a cloud-based contact center software designed to help organizations manage customer interactions across multiple channels including voice, email, chat, and social media. The software provides features such as automatic call distribution, interactive voice response, call recording, real-time analytics, and agent performance monitoring. CloudAgent aims to facilitate efficient communication between businesses and their customers by centralizing interactions and automating routine workflows. It supports integration with customer relationship management and helpdesk platforms, enabling streamlined handling of customer queries and support requests. CloudAgent is intended to address operational challenges faced by contact centers by offering scalability, reducing hardware dependencies, and simplifying agent management from remote or distributed locations.

Overall experience with Ozonetel CloudAgent

GENERAL MANAGER CUSTOMER SERVICE AND SUP

50M - 250M USD, Banking

FAVORABLE

“Ozonetel - telephony solution”

4.0

Sep 16, 2024

Ozonetel has been a very useful tool for our telephony needs. We have been using it for good 2.5 years now.

Manager, Customer Service and Support

250M - 500M USD, Healthcare and Biotech

CRITICAL

“After Sales Service Slow With Real-Time Support Unavailable For Technical Issues”

2.0

May 1, 2026

Pathetic after sales service. After we raised a support ticket, they took around 24 hours stating that for immediate support we need to buy their priority support service

About Company

Company Description

Ozonetel is a Cloud Telephony solution provider with a focus on offering businesses an integrated platform for efficient communication across various channels such as voice, email, social media, SMS, and chat. The primary problem Ozonetel seeks to solve is unifying multiple channels of business communication without the need for capital investment. It provides tools for contact center operation, call management, and customer interaction analytics. The platform also supports the execution of innovative marketing campaigns by marketers, covering different media like missed call campaigns, SMS, and emails. Equipped with multi-industry client base, Ozonetel also features integration capabilities with numerous major CRM platforms.

Company Details

Company type

Private

Year Founded

2007

Head office location

San Jose, United States

Number of employees

201 - 500

Website

http://www.ozonetel.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Ozonetel CloudAgent

Performance of Ozonetel CloudAgent Across Market Features

Ozonetel CloudAgent Likes & Dislikes

The product is very helpful and user friendly. no complaints about the product

User Interface is easy.

Ease of integration with CRMs and top notch connectivity as well as 24/7 backend support.

At times support is not that great needs a lot of follow up.

Cloud-based so heavily dependent on Internet connectivity. No real time support for any tech issues.

There is nothing to dislike about Ozonetel, it is providing up to the mark service.

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Peer Discussions

Ozonetel CloudAgent Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Healthcare and Biotech

Review Source

After Sales Service Slow With Real-Time Support Unavailable For Technical Issues

Banking

Ozonetel - telephony solution

OPERATIONS MANAGER

Gov't/PS/Ed

Education

Ozonetel: A revolutionary calling software solution

5.0

Jul 28, 2023

Ozonetel is far most the best calling software with ease of integration with CRMs and excellent network connectivity along with great backend support.

SENIOR BUSINESS MANAGER

Retail

Good product to analyse sales input metrics.

Overall decent experience for the users. Helps in real time barging and downloading of call reports

UNKNOWNTITLE

Miscellaneous

Great service to start the telemarketing business for small and medium business.

Sep 12, 2022

This is good for the small and medium industries that need to start with minimum capital in telemarketing services.