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  3. Pega Workforce Intelligence
Logo of Pega Workforce Intelligence

Pega Workforce Intelligence

byPegasystems
in Task Mining Tools
4.6

Overview

Product Information on Pega Workforce Intelligence

Updated 30th October 2023

What is Pega Workforce Intelligence?

Pega’s AI-powered Workforce Intelligence bots work around the clock, collecting information so you get a full view of how work gets done at your organization. Pega Workforce Intelligence arms you with information about application usage, processes performed, and more, allowing managers to understand the key factors that lead to and undermine worker productivity. With Pega Workforce Intelligence, you find opportunities for employee coaching, automation, and technology improvements so you can maximize your team’s impact and improve productivity across the board.

Pega Workforce Intelligence Pricing

Pega Workforce Intelligence Product Images

WFI Employee Timeline
WFI Employee Timeline
WFI Summary
WFI Summary
WFI Timeline
WFI Timeline

Overall experience with Pega Workforce Intelligence

PEGA DEVELOPER
50M - 250M USD, IT Services
FAVORABLE

“Powerful tool with data driven insights for Productivity and Growth”

5.0
Mar 2, 2024
It is good software tool for organizations to collect data from various sources such as multiple applications and systems used by employees. I provides features like automated data capture, analytics dashboards and customizable reporting. This helps business to take data driven decision to improve efficiency and productivity
Solutions Architect
1B - 3B USD, Services (non-Government)
CRITICAL

“Needs a better testing and deployment story”

3.0
Oct 5, 2018
Using Pega Cloud There is no credible, sustainable testing strategy, i.e. not manual. The release process is convoluted and requires interaction and planning with a team in Pega, which means that it's not possible to implement a Continuous Deployment pipeline.

About Company

Company Description

Updated 25th July 2024

Pega provides a low-code platform that empowers the world’s leading enterprises to Build for Change. Clients use Pega's AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, Pega has built their scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1983
Head office location
Cambridge, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
https://pega.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Pega Workforce Intelligence
Performance of Pega Workforce Intelligence Across Market Features

Pega Workforce Intelligence Likes & Dislikes

Like

Automated Data Capture, Advance Analytics, Real time monitoring, Integrations

Like

The ability to quickly draft a process and iterate through it. It's very helpful during the discovering/prototyping phase.

Like

It's easy of using.

Dislike

Sometime complex to learn for new users, Resource requirement and Data integration

Dislike

How difficult it is to progress and continue to make changes once you are past the discovery/prototyping phase.

Dislike

Application support is not up to the standard of its competitors.

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Peer Discussions

Pega Workforce Intelligence Reviews and Ratings

4.6

(41 Ratings)

Rating Distribution

5 Star
34%
4 Star
56%
3 Star
7%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.1

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
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  • PEGA DEVELOPER
    50M-1B USD
    IT Services
    Review Source

    Powerful tool with data driven insights for Productivity and Growth

    5.0
    Mar 2, 2024
    It is good software tool for organizations to collect data from various sources such as multiple applications and systems used by employees. I provides features like automated data capture, analytics dashboards and customizable reporting. This helps business to take data driven decision to improve efficiency and productivity
  • INNOVATION MANAGER
    10B+ USD
    Banking
    Review Source

    Onboard your manual business flows into Pega !

    4.0
    Jan 26, 2023
    The Pega Workflow Intelligence software allows companies to optimize business full cycle by design, analysis, and execution. A distinguish business process management software and very user-friendly technology.
  • Strategic Account Manager
    10B+ USD
    Transportation
    Review Source

    People and Process Insights enabled quickly

    4.0
    Dec 1, 2021
    Software provides valuable insights to employee time and reveals inefficiencies within both people and processes. Software is evolving as it progresses beyond Call Center operations and will benefit as the software continues to scale in new industries. Accurate documentation and software install troubleshooting/implementation have been an on-going issue but generally resolved by Pega as identified.
  • Enterprise Architect
    50M-1B USD
    Energy and Utilities
    Review Source

    A robust, diversified, feature rich business process management system

    5.0
    Jan 14, 2021
    It is good for rule driven business process, e.g. review, approval. The various case types can cope complex and diversified business processes
  • Principal Consultant
    50M-1B USD
    IT Services
    Review Source

    Pega Infinity Is Awesome

    5.0
    May 7, 2019
    Pega Infinity is the next gen version of already successful complete BPM platform provided by pegasytems over the past couple of decades
...
Showing Result 1-5 of 39

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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