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Logo of Scout

Scout

bySoroco
in
4.9
Market Presence: Process Mining Platforms (Transitioning to Process Intelligence Platforms), Task Mining Tools

Overview

Product Information on Scout

Updated 1st April 2026

What is Scout?

Scout is our enterprise platform for understanding how work is actually executed across teams, workflows, and technology environments. Powered by TribeScope, a proprietary foundational model, Scout builds a work graph from digital interaction data to help organizations understand execution patterns, identify friction, improve operational performance, strengthen system adoption, and support automation and agentic initiatives. Scout also helps enterprises understand how human work and agent-driven work come together in real operating environments, so teams can design and manage agentic workflows with better context and control.

Scout Pricing

Scout Product Images

SFBO Product-in-Action
SFBO Product-in-Action
Runtime Metrics
Runtime Metrics
Segmentation
Segmentation

Overall experience with Scout

IT Manager
30B + USD, Manufacturing
FAVORABLE

“Soroco - Multi ERP, Application Mix with Manual Execution Process Mining Review”

5.0
Jun 12, 2026
Scout provided a level of operational visibility that we did not previously have, especially across complex supply chain planning and scheduling processes involving multiple systems such as ERP platforms (SAP, Oracle, AS400), legacy applications (APO, Oracle Planning), and excel-based workflows. The tool captured real user interactions and translated them into clear, actionable insights, highlighting inefficiencies such as heavy reliance on manual activities and fragmented process execution across sites.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 31st March 2026

Soroco is an enterprise software company founded in 2014 and headquartered in Boston, Massachusetts. Our flagship product, Scout, helps organizations build a work graph that maps how work actually happens and where friction affects business outcomes. Today, Scout supports productivity and operational improvement initiatives in more than 200 organizations globally, including several Fortune 500 companies.

Company Details

Updated 31st March 2026
Company type
Private
Year Founded
2014
Head office location
123 South Street, 4th Floor, Boston, U.S. Outlying Islands
Number of employees
100 - 499
Annual Revenue
50M-250M USD
Website
https://soroco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Scout Alternatives

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4.4
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Peer Discussions

Scout Reviews and Ratings

4.9

(51 Ratings)

Rating Distribution

5 Star
88%
4 Star
12%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.7

Service & Support

4.9

Product Capabilities

4.6

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Manager
    10B+ USD
    Manufacturing
    Review Source

    Soroco - Multi ERP, Application Mix with Manual Execution Process Mining Review

    5.0
    Jun 12, 2026
    Scout provided a level of operational visibility that we did not previously have, especially across complex supply chain planning and scheduling processes involving multiple systems such as ERP platforms (SAP, Oracle, AS400), legacy applications (APO, Oracle Planning), and excel-based workflows. The tool captured real user interactions and translated them into clear, actionable insights, highlighting inefficiencies such as heavy reliance on manual activities and fragmented process execution across sites.
  • Retail Manager
    <50M USD
    Transportation
    Review Source

    Transforming Business Dynamics: CRM Redefined Work Processes

    5.0
    Nov 21, 2024
    The ongoing updates and support from the team with ongoing recording sessions for data was second to none, and the final presentation of the findings was way above what my expectations were.
  • VP
    10B+ USD
    Banking
    Review Source

    Efficient Business Analysis via Outstanding Professional Services

    5.0
    Oct 23, 2024
    Great experience overall. Good product and a good implementation and consulting team.
  • DATA ANALYST
    <50M USD
    Services (non-Government)
    Review Source

    Innovative Process Discovery Tool Offers Actionable Insights

    5.0
    Oct 8, 2024
    Excellent innovator in the process discovery space, showing actionable insights
  • Engineering Associate
    10B+ USD
    Banking
    Review Source

    Scout: A Powerful Tool for Organizational Workflow Optimization

    5.0
    Aug 26, 2024
    As a user of Scout for our process mining projects, I've found it to be an invaluable asset in optimizing our organizational workflows. Scout offer a user-friendly interface that simplifies the process mining task, making complex data analysis accessible even to those without deep technical expertise.
...
Showing Result 1-5 of 52

Recommended Gartner Insights

  • Critical Capabilities for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
  • Magic Quadrant for Process Mining Platforms (Transitioning to Process Intelligence Platforms)
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Reviewer Insights for: Scout
Deciding Factors: Scout Vs. Market Average
Performance of Scout Across Market Features

Scout Likes & Dislikes

Like

The flexibility of the tool is a strength. Scout was able to operate effectively across a diverse systems landscape capturing both structured system interactions and unstructured activities, which was particularly valuable in our current environment with brand acquisitions and divestitures.

Like

The outcome of the insights was incredible, we are just in the process of getting a new CRM and the insights that were presented to us have made us review our requirements for the new CRM, and will make our working day much more efficient therefore freeing up more time in manual hours.

Like

Ability to assess business processes without time consuming manual effort. In depth analysis of processes with effort times, systems, switches, capacity etc. Professional services team is amazing and a great guide whether it is for a PoC or a long term engagement.

Dislike

There were two cases that were challenging, one related to browser extensions and data capture reliability, particularly in our company where we have strict IT policies, causing some cases to require manual or temporary enablement of extensions which impacted the data collection. The other case was a challenge on installation also due to controlled product upgrades within the organization that had to go through troubleshooting and adjusted to be enabled.

Dislike

It was a lengthy process, however this was not the fault of Scout but more my team did not record enough processes. I was unsure what the main purpose of Scout was and was under the impression it was a software that was going to be installed onto our systems, so clarity at the start would have helped.

Dislike

The assessment outputs could be pre-templated so the outputs could flow directly to the respective analytics tool i.e. Qlickview or PowerBI