Name: Prisma Access
Rating: 4.6 (333 reviews)

Overview

Product Information on Prisma Access

Updated 13th October 2025

What is Prisma Access?

Prisma Access is a cloud-delivered security software developed by Palo Alto Networks that provides secure access to applications and resources for users regardless of location. The software integrates firewall-as-a-service, secure web gateway, cloud access security broker, and zero trust network access capabilities. Prisma Access helps organizations protect remote and hybrid workforces by offering consistent security policies, threat prevention, and encrypted traffic inspection. The software addresses challenges related to secure connectivity, visibility, and control over application usage while supporting secure connections for mobile users and branch offices. It is designed to simplify network security management and improve compliance across distributed environments.

Overall experience with Prisma Access

Security Architect

3B - 10B USD, Banking

FAVORABLE

“Smooth Performance and High Uptime Offset By Limited Data Security and Vision”

4.0

Jan 1, 2026

Palo Alto Prisma access solution provides enhanced connectivity options with extended security. Product is specifically designed for Palo Alto customers. It has the same features as on-premise Palo Alto Next Gen Firewall and VPN gateways, so the transition is smooth. We are using Strata Cloud Manager for Prisma access management and monitoring. Strata Cloud Manager is more suited for cloud-only deployments and customers. Logging and monitoring options with the latest insight widget is awesome. It covers nearly all the security features for a company in the cloud. Uptime is very high. Performance is smooth. Local edges cover mainly all the primary areas. We have not seen a downtime incident in at least a 2 year period.

Manager

3B - 10B USD, Banking

CRITICAL

“A very complete and highly capable solution but it's necessary to pay attention to direct and indirect costs”

3.0

Mar 19, 2026

Overall, the experience in all aspects was reasonably good, the operational part required a slightly higher initial effort, but maintenance was simpler. It's worth noting that some customization requests could not be met

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Security Service Edge

About Company

Company Description

Palo Alto Networks is a global cybersecurity organization shaping the future of cloud-centric technology. The main business objective is to provide effective cybersecurity solutions, maintaining and valuing the digital way of life. It addresses the significant issue of maintaining digital security in an increasingly online-centric world. The company utilizes innovative approaches leveraging advancements in artificial intelligence, analytics, automation, and orchestration. Offering an integrated platform and bolstering a burgeoning ecosystem of collaborators, it assures protection across various platforms including clouds, networks, and mobile devices. The organization envisions a progressively safe and secure digital world each day.

Company Details

Company type

Public

Year Founded

2005

Head office location

SANTA CLARA, United States

Number of employees

10001+

Website

http://www.paloaltonetworks.com

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User Sentiment About Prisma Access

Reviewer Insights for: Prisma Access

Performance of Prisma Access Across Market Features

Prisma Access Likes & Dislikes

Features served in the solution are more than sufficient. The main reason why we've selected this solution instead of others is the enriched connectivity options. Service connection and remote connection is the go to option for our data center, cloud and 3rd party connectivity. Rule management is nearly identical to current on-premise Palo Alto/PAN Next Gen Firewalls. Global Protect Agent coexists with existing PAN VPN Gateways. Therefore, we don't need to maintain additional agent software on the clients. It also provides us with redundancy in case there's a switch over to other VPN GWs. AI Security, CASB and Data Security are also covered. ESA and Focused Services also cover Prisma Access. Global and Local is great with these services.

Prisma Access has many modules and capabilities, including ZTNA, SASE, NGFW, CASB and DLP. The ability to have all of this in a single solution is perhaps its greatest advantage. The second very positive aspect is its geographic reach, with. its own points of presence (POP) in virtually every part of the world.

One of the biggest advantages for us is the centralized policy management. Security rules can be managed in one place and applied consistently across remote users and locations. That makes it much easier to maintain visibility and control compared to traditional VPN setups. Another thing I appreciate is the integration with the broader Palo Alto ecosystem. Since we already use Palo Alto firewalls in other parts of our infrastructure, the configuration and policy model felt familiar. The cloud-based approach also reduced the need to manage additional hardware.

Management is a bit bulky. It's not very smooth compared to other vendors. Copilot in the portal is not action oriented. Prisma Access recommended infra version is still 10.2. I feel a bit outdated in comparison to our existing Palo Alto Firewalls. There's no small agent for the connectivity option as we're using the same Global Protect agent. Data security is not covered in the agent, therefore there is a gap for data security where we need to maintain additional agents on the client. Accessing the product team is very hard. We have not had a single customer meeting for at least a year. There is no customer board community. By the way, Palo Alto stopped conducting Global Ignites since 2020, I have no option to see what's going on with the Prisma Access Solution.

The operational cost and complexity of operation are a penalty, as is the difficulty of customization for more specific use case and last but not least, the high cost of solution may make more extensive and prolonged use unfeasible

The initial setup can be quite complex, especially if you're integrating it with existing network infrastructure and identitiy systems. It took us some time to fully understand the architecture and best practices. Troubleshooting can also require experience with the Palo Alto ecosystem, as logs and configurations are spread across different components. In addition, licensing and capacity planning ca sometimes be difficult to estimate when user numbers change frequently.

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Peer Discussions

Prisma Access Reviews and Ratings

Recommended Gartner Insights

1B-10B USD

Banking

Review Source

Smooth Performance and High Uptime Offset By Limited Data Security and Vision

DEVELOPER FOR WEBMETHODS, MS POWERPLATFO

50M-1B USD

IT Services

Reliable cloud-based secure remote access with strong policy control, but requires careful planning during deployment

Mar 5, 2026

We started using Palo Alto Prisma Access a few years ago when our organization needed a more scalable way to provide secure remote access for employees and external partners. Traditional VPN solutions were becoming difficult to manage, especially with a growing number of remote users and distributed systems. In our experience, Prisma Access helped simplify secure connectivity by moving a lot of the infrastructure into the cloud. It allowed us to enforce consistent security policies without having to maintain multiple on-premise gateways. Once the initial setup and integration with our identity provider were complete, the platform became relatively stable and easy to operate.

IT Security & Risk Management Associate

Manufacturing

Scalable cloud-delivered security platform with strong capabilities for remote access and consistent policy enforcement

5.0

Mar 10, 2026

Overall our experience has been very positive. Our remote users have given us great feedback as well. The platform is reliable without the complexity of other perimeter security solutions. The management interface is great as well, providing visibility to our remote users to help improve security monitoring on those devices.

Engineering Manager

Consumer Goods

High-Quality Supplier Facilitates Efficient Prisma Access Environment Setup

Dec 22, 2025

The supplier supported us by involving operators with a high level of professionalism; they understood our needs and helped us prepare the new prisma access environment, facilitating our migration. After 2 years of utilization some new features has been proposed for increasing our security access and facilitate daily activities.

NETWORK AND SECURITY ENGINEER

<50M USD

Strong Cloud-Native Security Benefits Offset by Tuning Effort and Learning Curve

Jan 9, 2026

Prisma Access provides a strong cloud-delivered security service edge platform with consistent security controls for web, SaaS and private application access. The solution works well once properly designed and tuned, offering good visibility and threat prevention. However, initial deployment and policy design require careful planning, and there is a learning curve for teams new to SSE architectures.