Name: ProcessMaker
Rating: 4.3 (28 reviews)

Overview

Product Information on ProcessMaker

Updated 13th October 2025

What is ProcessMaker?

ProcessMaker is a software designed to assist organizations in automating and managing business processes through workflow automation and business process management tools. The software enables the design, modeling, and deployment of digital workflows, allowing users to streamline processes across various departments. It provides features such as form management, user roles, reporting, and integration capabilities with external systems. ProcessMaker supports the monitoring and optimization of processes to improve operational efficiency and reduce manual effort, addressing challenges related to complex and repetitive tasks within businesses.

Overall experience with ProcessMaker

DATA AND ANALYTICS - SR. ANALYST

3B - 10B USD, Consumer Goods

FAVORABLE

“Improved Process Execution and Scalability Offset Complex Access Control Challenges”

4.0

Nov 8, 2025

The platform has enabled smoother workflow automation, faster process execution and better visibility across key business operations.

System Administrator

<50M USD, Miscellaneous

CRITICAL

“Powerful, but buggy”

3.0

Oct 25, 2021

Powerful software, but advanced functions are often needed and are difficult to learn. You can customize things with PHP, but we encountered a lot of bugs in the process of customizing things.

About Company

Company Description

ProcessMaker is low-code BPM and workflow software. ProcessMaker makes it easy for business analysts to collaborate with IT to automate complex business processes connecting people and existing company systems. Headquartered in Durham, North Carolina in the United States, ProcessMaker has a partner network spread across 35 countries on five continents. Hundreds of commercial customers, including many Fortune 100 companies, rely on ProcessMaker to digitally transform their core business processes enabling faster decision making, improved compliance, and better performance.

Company Details

Company type

Private

Year Founded

2000

Head office location

Durham, United States

Number of employees

51 - 200

Website

https://processmaker.com/

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Key Insights

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Reviewer Insights for: ProcessMaker

Performance of ProcessMaker Across Market Features

ProcessMaker Likes & Dislikes

It delivers a strong balance of flexibility, scalability, and ease of use.

Can be customized quite a lot to meet business needs.

It has low-code, process automation capabilities and seamless integration with other systems.

Limited real-time analytics, complex role-based access control.

Customization can be difficult to learn and we've encountered a lot of bugs.

Sometimes it is tough for core business users to do any kind of customisation as it requires deep scripting knowledge and performance with a larger workflow impact on eh system's overall performance. and provide very limited capability OOTB.

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Peer Discussions

ProcessMaker Reviews and Ratings

Recommended Gartner Insights

Market Guide for Business Process Management Platforms

1B-10B USD

Consumer Goods

Review Source

Improved Process Execution and Scalability Offset Complex Access Control Challenges

Nov 7, 2025

BUSINESS PROCESS CONSULTANT

<50M USD

IT Services

Efficient Automation Platform Hindered by Performance Issues on Complex Workflows

Aug 20, 2025

Overall experience is good, and the best part is its drag-and-drop features. It works on workflows with minimal coding. The reporting feature provides and makes the platform more better and easier to use.

IT ASSOCIATE

Retail

Ease of Use and Work Charting Stand Out in Processmaker Experience

5.0

Jun 24, 2025

Processmaker has worked well to create workflows for our team, and look at how we should resolve tasks.

Finance associate

Finance (non-banking)

Overall great experience

May 9, 2022

The ProcessMaker team I worked with was very friendly, helpful, and flexible. I enjoy working with them.

Gov't/PS/Ed

Education

Aweson tool to automate process.

Jan 12, 2022

This is a great app, easy to implement, great interface, it has helped automate 80 percent of our manual process.