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ProcessMaker

byProcessMaker
in
4.3
Market Presence: Business Process Management Platforms, Business Process Automation Tools

Overview

Product Information on ProcessMaker

Updated 13th October 2025

What is ProcessMaker?

ProcessMaker is a software designed to assist organizations in automating and managing business processes through workflow automation and business process management tools. The software enables the design, modeling, and deployment of digital workflows, allowing users to streamline processes across various departments. It provides features such as form management, user roles, reporting, and integration capabilities with external systems. ProcessMaker supports the monitoring and optimization of processes to improve operational efficiency and reduce manual effort, addressing challenges related to complex and repetitive tasks within businesses.

ProcessMaker Pricing

ProcessMaker software offers a subscription-based pricing model with several plan tiers, typically structured by user licenses and feature access. Pricing may vary based on factors such as deployment options, number of users, and selected features, including workflow automation and integrations. Enterprise-level options are available for organizations requiring advanced capabilities and customizations.

Overall experience with ProcessMaker

BUSINESS PROCESS CONSULTANT
<50M USD, IT Services
FAVORABLE

“Efficient Automation Platform Hindered by Performance Issues on Complex Workflows”

4.0
Aug 20, 2025
Overall experience is good, and the best part is its drag-and-drop features. It works on workflows with minimal coding. The reporting feature provides and makes the platform more better and easier to use.
System Administrator
<50M USD, Miscellaneous
CRITICAL

“Powerful, but buggy”

3.0
Oct 25, 2021
Powerful software, but advanced functions are often needed and are difficult to learn. You can customize things with PHP, but we encountered a lot of bugs in the process of customizing things.

About Company

Company Description

Updated 1st November 2023

ProcessMaker is low-code BPM and workflow software. ProcessMaker makes it easy for business analysts to collaborate with IT to automate complex business processes connecting people and existing company systems. Headquartered in Durham, North Carolina in the United States, ProcessMaker has a partner network spread across 35 countries on five continents. Hundreds of commercial customers, including many Fortune 100 companies, rely on ProcessMaker to digitally transform their core business processes enabling faster decision making, improved compliance, and better performance.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2000
Head office location
Durham, United States
Number of employees
51 - 200
Website
https://processmaker.com/

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ProcessMaker
Performance of ProcessMaker Across Market Features

ProcessMaker Likes & Dislikes

Like

It has low-code, process automation capabilities and seamless integration with other systems.

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Like

Can be customized quite a lot to meet business needs.

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Like

It delivers a strong balance of flexibility, scalability, and ease of use.

Read Full Review
Dislike

Sometimes it is tough for core business users to do any kind of customisation as it requires deep scripting knowledge and performance with a larger workflow impact on eh system's overall performance. and provide very limited capability OOTB.

Read Full Review
Dislike

Customization can be difficult to learn and we've encountered a lot of bugs.

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Dislike

Limited real-time analytics, complex role-based access control.

Read Full Review

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Peer Discussions

ProcessMaker Reviews and Ratings

4.3

(28 Ratings)

Rating Distribution

5 Star
43%
4 Star
50%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.3

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • BUSINESS PROCESS CONSULTANT
    <50M USD
    IT Services
    Review Source

    Efficient Automation Platform Hindered by Performance Issues on Complex Workflows

    4.0
    Aug 20, 2025
    Overall experience is good, and the best part is its drag-and-drop features. It works on workflows with minimal coding. The reporting feature provides and makes the platform more better and easier to use.
  • DATA AND ANALYTICS - SR. ANALYST
    1B-10B USD
    Consumer Goods
    Review Source

    Improved Process Execution and Scalability Offset Complex Access Control Challenges

    4.0
    Nov 7, 2025
    The platform has enabled smoother workflow automation, faster process execution and better visibility across key business operations.
  • IT ASSOCIATE
    1B-10B USD
    Retail
    Review Source

    Ease of Use and Work Charting Stand Out in Processmaker Experience

    5.0
    Jun 24, 2025
    Processmaker has worked well to create workflows for our team, and look at how we should resolve tasks.
  • Finance associate
    1B-10B USD
    Finance (non-banking)
    Review Source

    Overall great experience

    4.0
    May 9, 2022
    The ProcessMaker team I worked with was very friendly, helpful, and flexible. I enjoy working with them.
  • System Administrator
    Gov't/PS/Ed
    Education
    Review Source

    Aweson tool to automate process.

    4.0
    Jan 12, 2022
    This is a great app, easy to implement, great interface, it has helped automate 80 percent of our manual process.
Showing Result 1-5 of 28

Recommended Gartner Research

  • Market Guide for Business Process Management Platforms

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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