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  3. ProcessMaker
Logo of ProcessMaker

ProcessMaker

byProcessMaker
in
4.2
Market Presence: Business Process Management Platforms, Business Process Automation Tools

Overview

Product Information on ProcessMaker

Updated 13th October 2025

What is ProcessMaker?

ProcessMaker is a software designed to assist organizations in automating and managing business processes through workflow automation and business process management tools. The software enables the design, modeling, and deployment of digital workflows, allowing users to streamline processes across various departments. It provides features such as form management, user roles, reporting, and integration capabilities with external systems. ProcessMaker supports the monitoring and optimization of processes to improve operational efficiency and reduce manual effort, addressing challenges related to complex and repetitive tasks within businesses.

ProcessMaker Pricing

ProcessMaker software offers a subscription-based pricing model with several plan tiers, typically structured by user licenses and feature access. Pricing may vary based on factors such as deployment options, number of users, and selected features, including workflow automation and integrations. Enterprise-level options are available for organizations requiring advanced capabilities and customizations.

Overall experience with ProcessMaker

Associate
500M - 1B USD, Energy and Utilities
FAVORABLE

“Flexibility in workflows highlights efficiency in organizing business processes.”

4.0
May 4, 2026
It is a very efficient tool to be used in business process automation. It enables the structuring of workflows, generating greater operational and governance efficiency. It is low-code, which provides greater ease in building flows. As a point of attention, I highlight that there may be an initial learning curve for users less familiar with process modeling in low-code tools. In short: it is a very consistent tool to help companies evolve in maturity in process management and automation.
Automated Translation from Portuguese
System Administrator
<50M USD, Miscellaneous
CRITICAL

“Powerful, but buggy”

3.0
Oct 25, 2021
Powerful software, but advanced functions are often needed and are difficult to learn. You can customize things with PHP, but we encountered a lot of bugs in the process of customizing things.

About Company

Company Description

Updated 1st November 2023

ProcessMaker is low-code BPM and workflow software. ProcessMaker makes it easy for business analysts to collaborate with IT to automate complex business processes connecting people and existing company systems. Headquartered in Durham, North Carolina in the United States, ProcessMaker has a partner network spread across 35 countries on five continents. Hundreds of commercial customers, including many Fortune 100 companies, rely on ProcessMaker to digitally transform their core business processes enabling faster decision making, improved compliance, and better performance.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2000
Head office location
Durham, United States
Number of employees
51 - 200
Website
https://processmaker.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

ProcessMaker Reviews and Ratings

4.2

(29 Ratings)

Rating Distribution

5 Star
41%
4 Star
52%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Associate
    50M-1B USD
    Energy and Utilities
    Review Source

    Flexibility in workflows highlights efficiency in organizing business processes.

    4.0
    May 4, 2026
    It is a very efficient tool to be used in business process automation. It enables the structuring of workflows, generating greater operational and governance efficiency. It is low-code, which provides greater ease in building flows. As a point of attention, I highlight that there may be an initial learning curve for users less familiar with process modeling in low-code tools. In short: it is a very consistent tool to help companies evolve in maturity in process management and automation.
    Automated Translation from Portuguese
  • DATA AND ANALYTICS - SR. ANALYST
    1B-10B USD
    Consumer Goods
    Review Source

    Improved Process Execution and Scalability Offset Complex Access Control Challenges

    4.0
    Nov 7, 2025
    The platform has enabled smoother workflow automation, faster process execution and better visibility across key business operations.
  • BUSINESS PROCESS CONSULTANT
    <50M USD
    IT Services
    Review Source

    Efficient Automation Platform Hindered by Performance Issues on Complex Workflows

    4.0
    Aug 20, 2025
    Overall experience is good, and the best part is its drag-and-drop features. It works on workflows with minimal coding. The reporting feature provides and makes the platform more better and easier to use.
  • IT ASSOCIATE
    1B-10B USD
    Retail
    Review Source

    Ease of Use and Work Charting Stand Out in Processmaker Experience

    5.0
    Jun 24, 2025
    Processmaker has worked well to create workflows for our team, and look at how we should resolve tasks.
  • Finance associate
    1B-10B USD
    Finance (non-banking)
    Review Source

    Overall great experience

    4.0
    May 9, 2022
    The ProcessMaker team I worked with was very friendly, helpful, and flexible. I enjoy working with them.
Showing Result 1-5 of 29

Recommended Gartner Insights

  • Market Guide for Business Process Management Platforms
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Reviewer Insights for: ProcessMaker
Performance of ProcessMaker Across Market Features

ProcessMaker Likes & Dislikes

Like

What I find most appealing about this tool is how it helps organize processes, bringing more clarity to the steps and responsibilities. A very important point is the flexibility it offers, as it's possible to adjust workflows according to business needs without requiring major developments.

Automated Translation from Portuguese
Like

Can be customized quite a lot to meet business needs.

Like

It delivers a strong balance of flexibility, scalability, and ease of use.

Dislike

The initial learning curve for users less familiar with processes requires more support. Another point: in scenarios with greater process complexity, configuring the process may require greater technical knowledge.

Automated Translation from Portuguese
Dislike

Customization can be difficult to learn and we've encountered a lot of bugs.

Dislike

Limited real-time analytics, complex role-based access control.