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  3. Publicis Sapient CRM and Customer Experience Implementation Services
Logo of Publicis Sapient CRM and Customer Experience Implementation Services

Publicis Sapient CRM and Customer Experience Implementation Services

byPublicis Sapient
in CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
4.6

Overview

Service Information on Publicis Sapient CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is Publicis Sapient CRM and Customer Experience Implementation Services?

Publicis Sapient CRM and Customer Experience Implementation Services is a service that assists organizations in deploying and integrating customer relationship management platforms and optimizing customer experience processes. The service covers the planning, customization, and integration of CRM software with existing enterprise systems, aiming to facilitate data-driven decision-making and improve customer engagement across channels. It supports organizations in addressing challenges related to managing customer data, streamlining communication touchpoints, and enhancing workflows for customer support and marketing operations. The service includes consulting on best practices, implementation of technology solutions, and ongoing support to help achieve business objectives focused on customer retention and satisfaction.

Publicis Sapient CRM and Customer Experience Implementation Services Pricing

Publicis Sapient CRM and Customer Experience Implementation Services use a pricing model that typically involves customized quotes based on project scope and client requirements. Pricing may encompass factors such as engagement duration, solution complexity, resource allocation, and ongoing support, structured through fixed-fee, time-and-materials, or retainer arrangements. No standardized public pricing tiers are listed for this service.

Overall experience with Publicis Sapient CRM and Customer Experience Implementation Services

RELATIONSHIP MANAGER
<50M USD, Software
FAVORABLE

“Exploring Publicis Sapient CRM's Role in Driving Digital Transformations”

4.0
Jan 21, 2025
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There are no reviews in this category.
CRITICAL

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 1st July 2026

Publicis Sapient is a technology company that provides enterprise AI platforms and services. With over 30 years of digital business transformation experience, we enable enterprise clients to transform how they operate and serve their customers, unlocking new value and enabling them to thrive in an AI-driven world. Our platforms Sapient Slingshot, Sapient Bodhi and Sapient Sustain use AI built off this deep enterprise context to help organizations modernize their legacy tech systems, build agentic solutions, and automate their IT operations. The combination of our AI platforms and the expertise of our people enables us to deliver faster and more effective outcomes through solutions that are specific to the unique needs of our clients’ businesses, their industries and their customers. Publicis Sapient is the technology hub of Publicis Groupe, uniting 20,000 people worldwide across 28 countries.

Company Details

Updated 1st July 2026
Year Founded
1990
Head office location
Boston, United States
Number of employees
10001+
Parent Company
Publicis Groupe
Website
www.publicissapient.com

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Peer Discussions

Publicis Sapient CRM and Customer Experience Implementation Services Reviews and Ratings

4.6

(54 Ratings)

Rating Distribution

5 Star
72%
4 Star
28%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • RELATIONSHIP MANAGER
    <50M USD
    Software
    Review Source

    Exploring Publicis Sapient CRM's Role in Driving Digital Transformations

    4.0
    Jan 20, 2025
    Publicis Sapient CRM, A platform that offers a comprehensive and outburst solution for managing customer relationships and driving digital transformation. Its integration capabilities, data-driven insights, and personalized customer experiences make it a valuable tool.
  • RELATIONSHIP MANAGER
    <50M USD
    Software
    Review Source

    Exploring Publicis Sapient CRM's Role in Driving Digital Transformations

    4.0
    Jan 20, 2025
    Publicis Sapient CRM, A platform that offers a comprehensive and outburst solution for managing customer relationships and driving digital transformation. Its integration capabilities, data-driven insights, and personalized customer experiences make it a valuable tool.
  • Read All 49 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
  • Magic Quadrant for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
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Performance of Publicis Sapient CRM and Customer Experience Implementation Services Across Market Features

Publicis Sapient CRM and Customer Experience Implementation Services Likes & Dislikes

Like

What I like most is its strong data-driven insights and great integration capabilities, which help businesses create personalized and optimized customer experiences.

Like

What I like most is its strong data-driven insights and great integration capabilities, which help businesses create personalized and optimized customer experiences.

Like

What I like most is its strong data-driven insights and great integration capabilities, which help businesses create personalized and optimized customer experiences.

Reviewer Insights for: Publicis Sapient CRM and Customer Experience Implementation Services