Rackspace OpenStack Private Cloud Alternatives

Our relationship began with Data intensity after having our Environments managed by others. Once selected, we have received excellent support and service. We started as only a DBA customer and now are fully hosted in their cloud environment. The transition had it's challenges, as we were not able to upgrade our systems to the latest versions. Data Intensity made sure we had the appropriate resources and determined the correct path to complete the implementation at the proposed cost.

Overall experience was positive, although it started not as well as we had hoped. Commercially and contractually Rackspace are a difficult organisation to agree terms with. They adopt a very hard-lined stance when it comes to what they can agree to. Additionally some of the promises made prior to award did not carry through when it came to contract award, console access being one such example along with speed of implementing you over to the cloud. However as the implementation progressed they became much more supportive and accommodating of what they can do. This was evidenced by a successful implementation of our application space in a very constricted timeframe. I do genuinely believe their statement of being ‘Fanatical Support.

Support engineers were always available in order to provide solutions to problems and incidents. They have honoured its support nickname; Fanatical Support. On the other hand, they have some opportunities in being proactive to promote available solutions within its infrastructure. Some of those solutions can improve the transition from on-premise to cloud infraestructura.

This product helped store all of the companies data in a secure place. At first we didn't believe that this product was as good as it claimed to be but we soon found out the truth.

I feel they are responsive when we have an issue or question and are generally flexible with solutions and pricing.

They are excellent, flexible partner delivering consistently what we need.

Overall experience is positive. However, environment stability requires oversight from client. Partnership with DXC is very strong and collaborative.