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  1. Home
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  3. Salesforce Sales Cloud
Logo of Salesforce Sales Cloud

Salesforce Sales Cloud

bySalesforce
in
4.4
2026
Market Presence: Sales Force Automation Platforms (Transitioning to CRM Sales Platforms), Sales Performance Management

Overview

Product Information on Salesforce Sales Cloud

Updated 13th October 2025

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a software solution designed to support sales process management for businesses by providing tools for contact and lead management, opportunity tracking, and workflow automation. The software enables users to organize customer information, forecast sales performance, and manage pipelines. It features customizable dashboards and reporting to assist with data-driven decision-making, while integration capabilities connect with other applications to streamline operations. Salesforce Sales Cloud addresses challenges related to sales cycle visibility and process efficiency by centralizing customer data and enabling teams to collaborate on sales activities. The software supports mobile access and offers tools for configuring sales automations and approvals.

Salesforce Sales Cloud Pricing

Salesforce Sales Cloud software follows a subscription-based pricing model structured across multiple tiers, with each tier offering a set of features aimed at sales automation, customer relationship management, and analytics. Pricing is typically charged per user per month, and feature availability varies by tier. Additional modules and integrations may incur separate charges.

Overall experience with Salesforce Sales Cloud

MANAGER
<50M USD, Travel and Hospitality
FAVORABLE

“Detailed Lead Tracking Improves Accountability But Messaging Features Remain Underutilized”

5.0
Jan 30, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Manager
50M - 250M USD, Travel and Hospitality
CRITICAL

“Flexible Sales Processes Offset by Feature Restrictions and Difficult Configuration”

3.0
Nov 11, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Salesforce Sales Cloud Reviews and Ratings

4.4

(46 Ratings)

Rating Distribution

5 Star
46%
4 Star
43%
3 Star
9%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?
  • MANAGER
    <50M USD
    Travel and Hospitality
    Review Source

    Detailed Lead Tracking Improves Accountability But Messaging Features Remain Underutilized

    5.0
    Jan 29, 2026
    I have used this for the past 3 years and find it to be a reliable hub to funnel in leads and manage converting my lead pipeline into opportunities, leading to revenue and growth for my business.
  • MANAGER
    <50M USD
    Travel and Hospitality
    Review Source

    Detailed Lead Tracking Improves Accountability But Messaging Features Remain Underutilized

    5.0
    Jan 29, 2026
    I have used this for the past 3 years and find it to be a reliable hub to funnel in leads and manage converting my lead pipeline into opportunities, leading to revenue and growth for my business.
  • Read All 51 Reviews

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Performance of Salesforce Sales Cloud Across Market Features

Salesforce Sales Cloud Likes & Dislikes

Like

I am detail-oriented, so I enjoy getting to add as many details to every lead and opportunity I get so that if anyone from my company needed to cross check my sales pipeline, they'd be able to get a lot of information right away. This feature allows for greater accountability in our business.

Like

I am detail-oriented, so I enjoy getting to add as many details to every lead and opportunity I get so that if anyone from my company needed to cross check my sales pipeline, they'd be able to get a lot of information right away. This feature allows for greater accountability in our business.

Like

I am detail-oriented, so I enjoy getting to add as many details to every lead and opportunity I get so that if anyone from my company needed to cross check my sales pipeline, they'd be able to get a lot of information right away. This feature allows for greater accountability in our business.

Dislike

Some features have random limitations. You have to dig through the settings to find certain configurations. Documentation is sometimes poor.

Dislike

Some features have random limitations. You have to dig through the settings to find certain configurations. Documentation is sometimes poor.

Dislike

Some features have random limitations. You have to dig through the settings to find certain configurations. Documentation is sometimes poor.

Reviewer Insights for: Salesforce Sales Cloud