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  3. SAP Application Management Services
Logo of SAP Application Management Services

SAP Application Management Services

bySAP
in SAP Application Services, Worldwide
4.8

Overview

Service Information on SAP Application Management Services

Updated 13th October 2025

What is SAP Application Management Services?

SAP Application Management Services is a service that supports enterprises in managing and optimizing their SAP software environments. The service provides ongoing monitoring, maintenance, and support of SAP applications, including incident management, problem resolution, and application enhancements. It helps organizations ensure system stability, performance, and compliance while enabling efficient operations. This service assists with the implementation of updates, integration with other systems, and adaptation to changing business requirements. By leveraging standardized processes and expertise in SAP software, the service addresses challenges related to system complexity, scalability, and resource constraints, allowing businesses to focus on core activities while maintaining reliable application performance.

SAP Application Management Services Pricing

SAP Application Management Services is a service that typically offers pricing based on a combination of factors such as the scope of services, service level agreements, user count, and complexity of the SAP environment. Pricing may be structured as a subscription or on a managed services contract basis, often tailored to the specific requirements and size of the client organization.

Overall experience with SAP Application Management Services

SAP FI TECHNO FUNCTIONAL
500M - 1B USD, Manufacturing
FAVORABLE

“Exploring the Benefits and Challenges of SAP AMS Outsourced Services”

5.0
Nov 26, 2024
SAP AMS is an outsourced service offering where external providers manage, support and optimize SAP applications and landscapes. These services range from routine operational support to proactive enhancements, incident management and strategic consulting.
Sales and Marketing
50M - 250M USD, Miscellaneous
CRITICAL

“SAP Managed Services Review 2018”

3.0
Dec 18, 2018
When we drew in with the vendor, we were anticipating that it should be SAP the organization, only to learn that it was an outsourced group to another vendor, and there was nothing we can do with selecting the vendor or the members. I think it could have been helpful if proper expectations were set. On the other hand, the tool itself is such a useful one. Very promising!

About Company

Company Description

Updated 13th August 2025

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

Company Details

Updated 13th August 2025
Company type
Public
Year Founded
1972
Head office location
Walldorf, Germany
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.sap.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: SAP Application Management Services
Performance of SAP Application Management Services Across Market Features

SAP Application Management Services Likes & Dislikes

Like

1. SAP AMS providers bring in-depth expertise in managing SAP applications. This is especially beneficial for complex SAP environments where specialized knowledge is required. 2. Providers have skilled resources to handle issues efficiently, potentially reducing downtime and improving system availability. 3. With regular updates, providers ensure that your SAP environment is kept current with new features, functionality and patches.

Like

The tool is very promising and it could've resolved our pains and catered our needs.

Like

It is a overall package which includes implementation, development and testing which I love most.

Dislike

1. If a vendor uses proprietary tools to manage SAP systems, the organization may face difficulty integrating these tools with other internal systems. 2. If the AMS provider operates in a different time zone or region, there may be delays in communication or challenges in aligning working hours. 3. As the provider manages updates and changes, there could be challenges in aligning those changes with the business needs, particularly when there are custom-built solutions in place.

Dislike

Merchant needs to tune in to the customer and guarantee the resources offered are suitable to client needs.

Dislike

I think cost is main concern for AMS

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Peer Discussions

SAP Application Management Services Reviews and Ratings

4.8

(34 Ratings)

Rating Distribution

5 Star
44%
4 Star
38%
3 Star
15%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Planning & Transition

4.1

Delivery & Execution

4.2

Service Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SAP FI TECHNO FUNCTIONAL
    50M-1B USD
    Manufacturing
    Review Source

    Exploring the Benefits and Challenges of SAP AMS Outsourced Services

    5.0
    Nov 25, 2024
    SAP AMS is an outsourced service offering where external providers manage, support and optimize SAP applications and landscapes. These services range from routine operational support to proactive enhancements, incident management and strategic consulting.
  • Analyst
    1B-10B USD
    Energy and Utilities
    Review Source

    Cost effective and data organizing tool

    5.0
    Dec 24, 2019
    My experience with SAP application Management is remarkable , it has help the organization in organizing the data and ran the solutions cost effectively.
  • IT Project Manager
    <50M USD
    IT Services
    Review Source

    If you need to control, monitor or manage your resources, get it!

    5.0
    Jan 24, 2019
    If you need to control, monitor or manage your resources in general, it is a great option for your company
  • Sales and Marketing
    50M-1B USD
    Miscellaneous
    Review Source

    SAP Managed Services Review 2018

    3.0
    Dec 18, 2018
    When we drew in with the vendor, we were anticipating that it should be SAP the organization, only to learn that it was an outsourced group to another vendor, and there was nothing we can do with selecting the vendor or the members. I think it could have been helpful if proper expectations were set. On the other hand, the tool itself is such a useful one. Very promising!
  • Information Technology
    1B-10B USD
    Energy and Utilities
    Review Source

    Excellent Service through SAP Premium Support Services (Active Embeded Support)

    4.0
    Sep 16, 2017
    We get very good and timely support with selected Experienced Consultants, as the Account manager maitains a very good contact and understanding with us. The team updates on the roadmap, identifies project and dependencies etc. Guides on the Resource requirements and the cautions to be taken. gives exposure with other customers journey and experience and bring others to our place as well.Guide us for national and international recognitions and awards. the OFIs are For New Solutions we find lack of knowledgeable consultants availability loaclly i.e. within the country. hence in those cases remote support becomes not so effective. Lack of guidance on Custom Dvelopments.
Showing Result 1-5 of 26

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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