Overview
Product Information on SAP S/4HANA Cloud
What is SAP S/4HANA Cloud?
SAP S/4HANA Cloud Pricing
SAP S/4HANA Cloud Product Images
Overall experience with SAP S/4HANA Cloud
“SAP S/4 HANA Public Cloud Implementation Eases Onboarding but Limits Customization”
“Dependence on ECC Skills Highlights Need for Cloud ERP Partner Upskilling”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About SAP S/4HANA Cloud
Reviewer Insights for: SAP S/4HANA Cloud
Deciding Factors: SAP S/4HANA Cloud Vs. Market Average
Performance of SAP S/4HANA Cloud Across Market Features
SAP S/4HANA Cloud Likes & Dislikes
The fit to standard approach for the Public Cloud worked well for us. The onboarding with SAP was painless as our 3-tier environment landscape was set up quickly without any issues. While the bi-annual system updates can be challenging, we do get new AI and automation tools on a regular basis, keeping us updated with the most up to date software.
Read Full ReviewCloud ERP - Embedded analytics, Embedded AI features, User Experience All other SAP products - seemless integration between all SAP products and standard integration features to other non-SAP applications
Read Full ReviewThe system receives strong support from SAP, providing various channels for logging support issues. Help resources are available for all aspects of the system. We have benefited from bi-annual upgrades, ensuring the system remains current and equipped with new features. Subject matter experts are accessible to help address any challenges or questions and we have access to a broad user community, including opportunities to attend in-person events and connect with other customers. Additionally, being a Preferred Success Customer offers enhanced support, including a dedicated Customer Success Manager who regularly reviews our product usage, conducts in-depth assessments and introduces new functionalities.
Read Full Review
The system itself does not have customization options; any customization must be done outside of the core via BTP. This could be considered a negative or positive depending on your view. This is still a growing area and skilled resource availability can be challenging. Planning must be done for the bi-annual upgrade. This will require your teams to be proficient in CALM. Support issues are handled predominately through tickets, and it can be a challenge to get someone on the phone.
Read Full Review- Cloud ERP is new in the region and not pervasive yet and therefore our level of understanding of it together with SAP partners is currently limited. We're still in our exploratory phase to understand what is and is not possible as well as limitations. The one area SAP needs to address asap, especially for the Cloud ERP is ensuring their Partners or SIs are upskilling themselves and up to speed on the Cloud ERP. Most of them still depend on ECC skills and yet there has to be a mindshift when dealing with Cloud issues.
Read Full ReviewThe Public Cloud version is harder to configure and may have some limitations if customisation is required. However, we can submit influence requests to SAP to consider implementing where the gap is impacting multiple customers.
Read Full ReviewTop SAP S/4HANA Cloud Alternatives
Peer Discussions
SAP S/4HANA Cloud Reviews and Ratings
- DIRECTOR - CENTER OF EXCELLENCE1B-10B USDManufacturingReview Source
SAP S/4 HANA Public Cloud Implementation Eases Onboarding but Limits Customization
We have been happy with the SAP S/4 HANA Public Cloud solution we implemented from SAP. We had a 7 month project that started in August of 2024 and we went live with Order to Cash, Procure to Pay, Record to Report modules for our UK distribution company. We implemented with an SI (Reply) and while we had some bumps with items such as integration of a sales portal into Public Cloud, MDG S/4 Hub integrated from our corporate ECC environment to the BM UK S/4 Public version. We also took advantage of CALM for turning on scope items, downloading test scripts, etc. Overall it's been a very successful project. - IT Manager50M-1B USDManufacturingReview Source
Dependence on ECC Skills Highlights Need for Cloud ERP Partner Upskilling
What has worked well - The availability of accelerators to quicken the implementation and release management process - Roadmap viewer where one is able to understand what's coming in order to prepare and identify new features and functionalities that will resolve current problems. - Community of users that share insights and resolutions to problems - Accessibility of expertise across the globe - one is not limited to their own region What hasn't worked well - Public cloud still has some fundamental functionalities/features that should be standard and which were standard in the on-prem version and the process from raising and implementation of these additional features is slow. - FINANCE ASSOCIATE50M-1B USDRetailReview Source
SAP S/4Hana offers a stable solution meeting the needs of our users
We have been using SAP S/4HANA Public for over 4 years and have found the system to be stable and reliable for Finance. The system supports localisation for our companies based in multiple locations and also integrates well with other SAP Solutions. Additionally, it offers a comprehensive suite of applications, enabling multiple teams to efficiently carry out their daily tasks and activities. - VP FINANCE50M-1B USDManufacturingReview Source
Public Cloud SAP S4HANA Offers Broad ERP Coverage With Some Limitations
We have the Public Cloud version of SAP S4HANA and have had an overall favorable experience with the software and supplier. Our primary contact through SAP RISE has been great to work with and constantly stays involved with our team and helps coordinate discussions. The software itself is typical of large ERP systems. It does some things really well, others it differs from how we'd like to perform the action. We knew this when selecting the Public Cloud program and the "clean core" expectation. We specifically wanted a solution that wasn't customizable and worked out of the box. - ERP MANAGER50M-1B USDEnergy and UtilitiesReview Source
An ever-improving Cloud product that drives standard digital core but offers flexibility to extend
Impressive maturity on the journey of 4-5 years that we have had on S4HC. Initial teething troubles overcome in terms of customer service/product development