Overview
Product Information on Microsoft Dynamics 365 Field Service
What is Microsoft Dynamics 365 Field Service?
Microsoft Dynamics 365 Field Service Pricing
Overall experience with Microsoft Dynamics 365 Field Service
“Seamless Microsoft Integration and Mobile Access Highlight Dynamics 365 Field Service”
“Steep Learning Curve and Limited Customization Present Significant Usability Challenges”
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Company Description
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Microsoft Dynamics 365 Field Service
Reviewer Insights for: Microsoft Dynamics 365 Field Service
Deciding Factors: Microsoft Dynamics 365 Field Service Vs. Market Average
Performance of Microsoft Dynamics 365 Field Service Across Market Features
Microsoft Dynamics 365 Field Service Likes & Dislikes
What I like most about Dynamics 365 Field Service is the seamless integration with other Microsoft tools like Outlook and Teams, the efficient scheduling and dispatching system, and the user-friendly mobile app that makes it easy for technicians to manage tasks in the field.
Seamlessly integrated with all Microsoft 365 products. If you already have a Microsoft subscription, you could take advantage of this.
Highly customizable to meet specific business needs. Suitable for business of all sizes.
What I like dislike most about Dynamics 365 Field Service is that the initial setup and customization can be complex and time-consuming. Sometimes the system performance slows down when handling large data or complex workflows. Also, the licensing costs can get high as more modules or users are added.
Price is too high for the value, lack of customization, hard to integrate with third party, performance was not as expected.
The platform is feature rich but not always intuitive, leading to a steep learning curve for new users. It requires extensive training to use system effectively. Cost is also a challenge.
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Peer Discussions
Microsoft Dynamics 365 Field Service Reviews and Ratings
- Product Growth Engineer<50M USDIT ServicesReview Source
Seamless Microsoft Integration and Mobile Access Highlight Dynamics 365 Field Service
Dynamics 365 Field Service has streamlined our field operations with its strong scheduling and resource management features. The mobile app works well for technicians, and integration with other Microsoft tools is seamless. The setup process is a bit complex, and performance can slow down with large datasets, but overall it's a reliable and effective solution for managing field service. - DATA ANALYST10B+ USDBankingReview Source
End-to-End Solution Facilitates Work Order Management and Real Time Dispatch
It offers end to end field service management. It helps in work order management, dispatching. Enables proactive customer engagement with real time updates. It has helped the business to scale up and remove reduncies. - Falcon AnalystGov't/PS/EdEducationReview Source
Powerful and smart, but not without a little baggage
Despite all the upfront effort, once all the configurations and settings in place, the end result is completely worth it. - Director of IT50M-1B USDMediaReview Source
Steep Learning Curve and Limited Customization Present Significant Usability Challenges
The product seems to lack UI/UX team behind the scenes. It does what you expect it to do, but your users are not going to be happy. It has a very steep learning curve. - SECURITY ANALYSIS10B+ USDBankingReview Source
A powerful and flexible field service solution with a steep learning curve.
My overall experience with Microsoft dynamics 365 field service has been very positive. The platform provides a comprehensive set tools that streamline the entire filed services process from scheduling and dispatching to work order completion.