Overview
Product Information on Salesforce Field Service
What is Salesforce Field Service?
Salesforce Field Service Pricing
Overall experience with Salesforce Field Service
“Mobile Integration And Dispatcher Licensing Impact Salesforce Field Service Effectiveness”
“Modern Platform Offers High Customisation With Some Limitations on Features”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
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User Sentiment About Salesforce Field Service
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Performance of Salesforce Field Service Across Market Features
Salesforce Field Service Likes & Dislikes
FSL aka Salesforce Field Service is a very flexible on-site service scheduling program that is powered by Salesforce.com. The benefits is that it comes based on their Service Cloud console, but uses core objects such as Cases, Work Orders, address lookups (native integration with Google Maps) and it has it's own mobile app that has a decent user experience out of the box.
The user interface is modern and intuitive. The ability to extract comprehensive reports around anything in the system is also quite powerful. There is also a range of integrations with other platforms that we are using with this product.
What I like most about it is that it's efficient scheduling and dispatching, of real-time visibility into field operations, and mobile app that enables technicians to work seamlessly on the go
There's a big focus on a centralized dispatcher and that license comes at a cost. For organizations that would be fairly self-service where appointments can be picked up by a technician and added to their route, having a dispatcher license is unnecessary. However the entire model is predicated on scale, so at large scale you would need a centralized ability to see load spread across the team.
Certain levels of customisation cannot be achieved from the mobile application. Specifically the ability to embed images, html or other content. This has limited the the functionality of the platform. From my understanding this is due to the app working offline, though it was still frustrating. The desktop GUI is much more robust.
One thing I dislike is that it can be complex to set up and customize, and may feel costly or less flexible for smaller teams.
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Peer Discussions
Salesforce Field Service Reviews and Ratings
- It Manager50M-1B USDConsumer GoodsReview Source
Mobile Integration And Dispatcher Licensing Impact Salesforce Field Service Effectiveness
FSL aka Salesforce Field Service is a well architected application powered by Salesforce. It's been an easy implementation for an experienced and thoughtful system admin, but works best when you partner with a competent BA who understands the service experience and the challenges on-site staff go through. Making their experience intuitive and easy is key to the entire process. - Customer Service & Support Associate1B-10B USDServices (non-Government)Review Source
Efficient Scheduling and Real-Time Field Visibility Enhance Team Productivity
My overall experience with has been a positive one, very seamless integration that helps to improve service delivery and team productivity - Customer Service & Support Associate50M-1B USDMediaReview Source
Simple Interface and Automation Features Balanced by Price and Performance Issues
The interface is easy to understand. User-friendly, you know where to find everything. Easy to setup does not require complex setup. Automation integration, like following up on emails, easy to store contacts and add them to a sales funnel. - Customer Service & Support Associate1B-10B USDIT ServicesReview Source
Product Offers Extensive Functions and Customization But Some Modules Feel Bulky
it is very good product, provide many functions and easy to access and use - CUSTOMER SERVICE & SUPPORT ASSOCIATE<50M USDMiscellaneousReview Source
Simplicity and Compatibility Noted in Everyday Usage for Data Management
It's easy and simple to use, work's well with my needs since I ise it. A plus