We have been using IFS for over 15 years, and overall the experience has been positive. The platform has proven to be robust, reliable and adaptable to our evolving business needs. This functionality has enabled a number of streamlined field operations, improved service delivery and continues to maintain a high level of customer satisfaction. Over the years, IFS has demonstrated a strong commitment to innovation with regular enhancements to the application. The flexibility and integration capabilities have allowed us to tailor our specific workflows making it a vital part of our service infrastructure.

The product itself is excellent and really delivers strong field optimisation outcomes. However, working with IFS can be challenging due to their strong focus on commercials which can overshadow collaboration and customer centricity.