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  3. IFS Field Service Management Software
Logo of IFS Field Service Management Software

IFS Field Service Management Software

byIFS
in
4.6
2025
Market Presence: Field Service Management, Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)

Overview

Product Information on IFS Field Service Management Software

Updated 18th December 2025

What is IFS Field Service Management Software?

IFS Field Service Management is a comprehensive, cloud-based solution supporting the entire service lifecycle; from contract and warranty management to field service automation, planning and IFS.ai powered, continuous scheduling optimization, contractor management, mobile work execution, and depot repair. The platform enables organizations to manage assets, parts, and increase resource utilization, leveraging Industrial AI for predictive maintenance, real-time scheduling, and first-time fix optimization. With omni-channel customer engagement, remote assistance, and knowledge management, the solution empowers service teams to deliver responsive, high-quality service. Flexible workflow automation, real-time analytics, and integration with IoT-connected assets help organizations boost productivity, reduce costs, and grow service revenues. Managing complex SLAs helps organizations comply with service level agreements and exceed customer expectations across industries.

IFS Field Service Management Software Pricing

IFS Field Service Management Software Product Images

IFS FSM Dispatch Console
IFS FSM Dispatch Console
First Time Fix Rate Prediction
First Time Fix Rate Prediction
IFS FSM mobile execution / app
IFS FSM mobile execution / app

Overall experience with IFS Field Service Management Software

APPLICATIONS MANAGER
<50M USD, Services (non-Government)
FAVORABLE

“Service Lifecycle Management with IFS Improved by Integration and Regular Enhancements”

5.0
Aug 4, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Manager
10B - 30B USD, Telecommunication
CRITICAL

“Product Delivers on Optimisation While Sales Interactions With IFS Remain Unpredictable”

3.0
Nov 4, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Field Service Management

About Company

Company Description

Updated 7th December 2023

IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1983
Head office location
Linköping, Sweden
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
https://www.ifs.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

IFS Field Service Management Software Reviews and Ratings

4.6

(108 Ratings)

Rating Distribution

5 Star
68%
4 Star
23%
3 Star
8%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • Manager
    10B+ USD
    Telecommunication
    Review Source

    Product Delivers on Optimisation While Sales Interactions With IFS Remain Unpredictable

    3.0
    Nov 4, 2025
    The product itself is excellent and really delivers strong field optimisation outcomes. However, working with IFS can be challenging due to their strong focus on commercials which can overshadow collaboration and customer centricity.
  • Manager
    10B+ USD
    Telecommunication
    Review Source

    Product Delivers on Optimisation While Sales Interactions With IFS Remain Unpredictable

    3.0
    Nov 4, 2025
    The product itself is excellent and really delivers strong field optimisation outcomes. However, working with IFS can be challenging due to their strong focus on commercials which can overshadow collaboration and customer centricity.
  • Read All 108 Reviews

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Recommended Gartner Insights

  • Market Guide for Field Service Management
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Reviewer Insights for: IFS Field Service Management Software
Deciding Factors: IFS Field Service Management Software Vs. Market Average
Performance of IFS Field Service Management Software Across Market Features

IFS Field Service Management Software Likes & Dislikes

Like

Functionality: IFS offers a wide range of features that cover the entire service lifecycle. This approach reduces the need for multiple systems and ensures a smooth operation. Flexibility and Configuration: The application is highly configurable, allowing businesses to tailor workflows, user interfaces and integrations to support operational needs. Strong Mobile Capabilities: IFS provides a robust mobile support platform. This enables our technicians to access job details, update via workflows and manage the jobs all from their own device.

Like

Functionality: IFS offers a wide range of features that cover the entire service lifecycle. This approach reduces the need for multiple systems and ensures a smooth operation. Flexibility and Configuration: The application is highly configurable, allowing businesses to tailor workflows, user interfaces and integrations to support operational needs. Strong Mobile Capabilities: IFS provides a robust mobile support platform. This enables our technicians to access job details, update via workflows and manage the jobs all from their own device.

Like

Functionality: IFS offers a wide range of features that cover the entire service lifecycle. This approach reduces the need for multiple systems and ensures a smooth operation. Flexibility and Configuration: The application is highly configurable, allowing businesses to tailor workflows, user interfaces and integrations to support operational needs. Strong Mobile Capabilities: IFS provides a robust mobile support platform. This enables our technicians to access job details, update via workflows and manage the jobs all from their own device.

Dislike

When we have to deal with any sales side of IFS or any contract renegotiations. You are not clear with what response you will receive or potentially another fee that you will be charged for something.

Dislike

When we have to deal with any sales side of IFS or any contract renegotiations. You are not clear with what response you will receive or potentially another fee that you will be charged for something.

Dislike

When we have to deal with any sales side of IFS or any contract renegotiations. You are not clear with what response you will receive or potentially another fee that you will be charged for something.