Overview
Product Information on IFS Field Service Management Software
What is IFS Field Service Management Software?
IFS Field Service Management Software Pricing
IFS Field Service Management Software Product Images
Overall experience with IFS Field Service Management Software
“Service Lifecycle Management with IFS Improved by Integration and Regular Enhancements”
“Product Delivers on Optimisation While Sales Interactions With IFS Remain Unpredictable”
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Field Service Management
About Company
Company Description
IFS is a global enterprise software provider focusing on assisting businesses in manufacturing, distributing goods, asset maintenance and managing service-oriented operations. The company's single platform connects industry-specific products through a unified data model and incorporates digital innovations. This design allows companies to deliver effectively during their critical service moments. The know-how of IFS employees combined with the continuously expanding ecosystem contributes to the company being a recommended choice in the sector. The company's workforce is guided by principles such as agility, trust, and collaboration.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About IFS Field Service Management Software
Reviewer Insights for: IFS Field Service Management Software
Deciding Factors: IFS Field Service Management Software Vs. Market Average
Performance of IFS Field Service Management Software Across Market Features
IFS Field Service Management Software Likes & Dislikes
Functionality: IFS offers a wide range of features that cover the entire service lifecycle. This approach reduces the need for multiple systems and ensures a smooth operation. Flexibility and Configuration: The application is highly configurable, allowing businesses to tailor workflows, user interfaces and integrations to support operational needs. Strong Mobile Capabilities: IFS provides a robust mobile support platform. This enables our technicians to access job details, update via workflows and manage the jobs all from their own device.
The optimisation of PSO is great. This is the strength in their Field Service Management product. This would be the highlight of working with IFS
the schedule platform overall is one of the best ive seen in the market
Release Management - Something that has improved, but upgrading is a significant undertaking. Support - Whilst IFS provides knowledgeable and effective support, there have been times where the response and resolution has dropped below what is expected.
When we have to deal with any sales side of IFS or any contract renegotiations. You are not clear with what response you will receive or potentially another fee that you will be charged for something.
the system can only do what you put into it, so we don't have anything we dislike around the platform the hardest part is understanding how to make it work for your business but once you identify this the support is really positive - my only small dislike would be having to raise a ticket for support sometimes these cant be the easiest to do - depending on priority for the business otherwise the service we receive is amazing
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IFS Field Service Management Software Reviews and Ratings
- Manager10B+ USDTelecommunicationReview Source
Product Delivers on Optimisation While Sales Interactions With IFS Remain Unpredictable
The product itself is excellent and really delivers strong field optimisation outcomes. However, working with IFS can be challenging due to their strong focus on commercials which can overshadow collaboration and customer centricity. - APPLICATIONS MANAGER<50M USDServices (non-Government)Review Source
Service Lifecycle Management with IFS Improved by Integration and Regular Enhancements
We have been using IFS for over 15 years, and overall the experience has been positive. The platform has proven to be robust, reliable and adaptable to our evolving business needs. This functionality has enabled a number of streamlined field operations, improved service delivery and continues to maintain a high level of customer satisfaction. Over the years, IFS has demonstrated a strong commitment to innovation with regular enhancements to the application. The flexibility and integration capabilities have allowed us to tailor our specific workflows making it a vital part of our service infrastructure. - Operations Manager1B-10B USDServices (non-Government)Review Source
Attentive Assistance and Strong Scheduling Highlighted Amid Ticketing Process Concerns
The people dedicated to providing support and help to our account are very attentive, no question is any trouble. The raodshows and events really are amazing as you meet people in simplair situations either starting with IFS or been a customer for many years but they can help advise what works best for their business - Geschäftsfüher50M-1B USDTelecommunicationReview Source
Integration Challenges and Evolving Product Capabilities Mark Transition to New IFS Suite
Overall the integration into our landscape was difficult, since we could nit find the correct knowledge of the Service Management suite inside the IFS product portfolio. In addition the product lacked capabiliteis compared to the old ASTEA version. Now the capability is there and IFS tam within Germany focused an supported the implementation on the right level - VP, Field Service<50M USDServices (non-Government)Review Source
IFS is a great tool but like all tools you must learn to use it for your desired result
While no system is a 100% fit out of the box, IFS hits most of our needs.