Praxedo specializes in providing a cloud-based Field Service Management software since 2005 in Europe and operates in North America since 2017. The key objective is to enhance productivity, streamline business processes, and improve client satisfaction for service companies. The Praxedo's service offering is built around an open, user-friendly and highly configurable web platform, complemented by a mobile application. The solution’s roll out time is typically less than 5 days, with minimal workforce training, and allowing significant customisation using one single integrated Web interface. The solution addresses customers managing from 5 up to 10000 technicians, dealing with 2 to 10 jobs per day, and in need of complex mobile reporting or at least to retrieve data from the field. Historically, Praxedo has had a strong presence in the telecom, energy and utilities network maintenance markets.
Do You Manage Peer Insights at Praxedo?
Access Vendor Portal to update and manage your profile.
The aspects I value most in Praxedo are its clear interfrace, efficient route planning, and the flexibility of its no-code form configuration. These featres save us significant time, eliminate paper-based processes, and allow us to centrlly steamline workflows. The system also enables much better handling of urgent jobs, ensures clean and consistent documentation, and improves our reporting capabilities. Our dispatchers are no longer blind - the always know where each technician is and can provide updates in real time. The ability to exchange doczuments digitally is also a major benefit, as technicians no longer need to come to the office dailty to collect their information: everything is conveniently available in the mobile app, which allows us to fulfill more work orders within the same day.
Work planning and scheduling on the Synthese is effective Clients/Sites precision and easy use Flexibility for all the parameters
1) The mobile application allows the technician to receive customer information before the service call (service address, contact details, additional information related to the service call). 2) The mobile application allows the technician to write the service report in real time. 3) The web application, using scenarios configured during the solution deployment, allows for sending various automated emails to the customer throughout the service call process. (Example: scheduling email confirmation of technician identities beforehand, email containing the report afterward.) 4) Access to previous service reports allows technicians to access all the necessary history to successfully complete their service call.
The main challenges we experienced were related to the onboarding phase. We would have appreciated more support during the training of our employees, and the system wsa not fully stable at the beginning, party due to the complexity of the integration with our legy SAP R/3 envirnment. Since our initial evaluation, Praxedo has released many new features, but implementing these improvements into our own processes can be time-consuming, especially when interface adjustments are required. Additionally, the new licensing model limits our abilityy to adopt certain innovations without incurring extra costs - for example, AI features and the appointment portal, which are included as standard with some other providers.
Admin user interface on a phone/tablet Not the possibility to add cheaper licenses for Technician with less functiannility needs We cant add Tools with intervention or specific items
We are very satisfied with the PRAXEDO solution, which ticks virtually all the boxes for our business. If we had to mention one area for improvement, it would be to have a more comprehensive view of the schedule for all our technicians over a three-month period.