Overview
Product Information on Praxedo Field Service Management
What is Praxedo Field Service Management?
Praxedo Field Service Management Pricing
Overall experience with Praxedo Field Service Management
“Enhanced Service Data and Time Savings with Praxedo, Training Support Lacking”
“Efficiency for planning and scheduling”
About Company
Company Description
Praxedo specializes in providing a cloud-based Field Service Management software since 2005 in Europe and operates in North America since 2017. The key objective is to enhance productivity, streamline business processes, and improve client satisfaction for service companies. The Praxedo's service offering is built around an open, user-friendly and highly configurable web platform, complemented by a mobile application. The solution’s roll out time is typically less than 5 days, with minimal workforce training, and allowing significant customisation using one single integrated Web interface. The solution addresses customers managing from 5 up to 10000 technicians, dealing with 2 to 10 jobs per day, and in need of complex mobile reporting or at least to retrieve data from the field. Historically, Praxedo has had a strong presence in the telecom, energy and utilities network maintenance markets.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Praxedo Field Service Management
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Performance of Praxedo Field Service Management Across Market Features
Praxedo Field Service Management Likes & Dislikes
The aspects I value most in Praxedo are its clear interfrace, efficient route planning, and the flexibility of its no-code form configuration. These featres save us significant time, eliminate paper-based processes, and allow us to centrlly steamline workflows. The system also enables much better handling of urgent jobs, ensures clean and consistent documentation, and improves our reporting capabilities. Our dispatchers are no longer blind - the always know where each technician is and can provide updates in real time. The ability to exchange doczuments digitally is also a major benefit, as technicians no longer need to come to the office dailty to collect their information: everything is conveniently available in the mobile app, which allows us to fulfill more work orders within the same day.
Work planning and scheduling on the Synthese is effective Clients/Sites precision and easy use Flexibility for all the parameters
Mobile application : It gives our technicians a clear overview of upcoming jobs for the next 15 days, allowing them to prepare properly so they can carry out the work in the best possible conditions. Digital Scheduling : Before implementing Praxedo, scheduling was managed using Excel : it was only used by one person and was difficult and impractical to manage. Thanks to Praxedo, we have been able to manage. In addition, the job status feature makes it easy for us to know that the technicians have arrived at their appointment and have been able to start their work. This avoids frequent phone calls and allows us to track the progress of the work. Photos and signatures : The use of reports with photos and customer signatures is a real plus in avoiding certain disputes with our customers and / or carriers for example. It serves as proof and prevents any disputes.
The main challenges we experienced were related to the onboarding phase. We would have appreciated more support during the training of our employees, and the system wsa not fully stable at the beginning, party due to the complexity of the integration with our legy SAP R/3 envirnment. Since our initial evaluation, Praxedo has released many new features, but implementing these improvements into our own processes can be time-consuming, especially when interface adjustments are required. Additionally, the new licensing model limits our abilityy to adopt certain innovations without incurring extra costs - for example, AI features and the appointment portal, which are included as standard with some other providers.
Admin user interface on a phone/tablet Not the possibility to add cheaper licenses for Technician with less functiannility needs We cant add Tools with intervention or specific items
We operate nationwide on a weekly basis. Currently, the map view is only available for the day. A weekly map view would be welcome.
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Peer Discussions
Praxedo Field Service Management Reviews and Ratings
- Strategie- Und Prozessmanager50M-1B USDConstructionReview Source
Enhanced Service Data and Time Savings with Praxedo, Training Support Lacking
My overall experience with Praxedo has been very positive. The Platform is highly user-friendly, and the no-code capabilities for configuring forms give us the flexibility we need. Since implementing Praxedo at Our org, we have gained significantly more service data and transparency across our field operations. The integration with our legy SAP R/3 system was challenging, but Praxedo support us well throughout the process and provided valuable best practices during implementation. The solution ist stable and reliable, although the long development time of the new mobile app was a drawback. Overall, I'm satisfied with the system and it's support team. - Operations Manager<50M USDMiscellaneousReview Source
Praxedo : increased efficiency and brand image while helping our technicians and subcontractors
Praxedo has enabled us to provide detailed reports to our customers, thereby improving our image and bringing professionalism to our interactions. Tracking service calls and sending these reports is an increasingly frequent request from our customers and is becoming a major issue. Thanks to Praxedo's connection to our ERP system, we have significantly improved the speed of administrative processing and preparation of our technicians' weekly schedules. The detailed reports and photos taken in the field are also a real plus for tracking files and processing data after service calls. We have also decided to extend Praxedo to our subcontractors in order to standardise and unify the format of reports - Manager, Project Management<50M USDMiscellaneousReview Source
Enhanced Intervention Feedback and Invoicing Reliability Through Customisable Forms
Praxedo makes our invoicing more reliable with a clear overview of intervention feedback. It also enables better management of complaints thanks to the photo and archiving system. It also helps us to plan our intervention more efficiently. The ability to customise the report forms, with required fields for example, allows us to obtain reliable and accurate feedback from the field, enabling us to improve the quality of our services. - Operations Manager<50M USDConstructionReview Source
Integration With ERP Boosts Productivity Though Scheduling Remains Time Consuming
Our overall experience with Praxedo has been very good. The software allows us to easily plan the interventions of our teams and to have a seamless traceability. The integration went very well and we were accompanied on its implementation with our ERP SAGE 100. The solution has brought us real productivity gains in administrative management. The use of intervention forms also allowed us to improve our productivity in the field and make field information more reliable - Manager<50M USDServices (non-Government)Review Source
Easy Non-Coding FSM Tool Supports Dispatchers And Tech To Get The Job Done.
We implemented a fast and easy FSM solution for our company. With the help of Praxedo and their partners we solve all problems quickly. Consultants and support are always available. Even the communication with the product team in France is really easy and helpful.