Microsoft Dynamics 365 Field Service Alternatives

4.3(149 Ratings)

Field Service Management

Considering alternatives to Microsoft Dynamics 365 Field Service? See what this market Microsoft Dynamics 365 Field Service users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Microsoft Dynamics 365 Field Service compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Salesforce Field Service

4.3

FSL aka Salesforce Field Service is a well architected application powered by Salesforce. It's been an easy implementation for an experienced and thoughtful system admin, but works best when you partner with a competent BA who understands the service experience and the challenges on-site staff go through. Making their experience intuitive and easy is key to the entire process.Read all insights and reviews for Salesforce Field Service

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2. Praxedo Field Service Management

4.6

My overall experience with Praxedo has been very positive. The Platform is highly user-friendly, and the no-code capabilities for configuring forms give us the flexibility we need. Since implementing Praxedo at Our org, we have gained significantly more service data and transparency across our field operations. The integration with our legy SAP R/3 system was challenging, but Praxedo support us well throughout the process and provided valuable best practices during implementation. The solution ist stable and reliable, although the long development time of the new mobile app was a drawback. Overall, I'm satisfied with the system and it's support team.Read all insights and reviews for Praxedo Field Service Management

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3. IFS Field Service Management Software

By IFS

4.6

The product itself is excellent and really delivers strong field optimisation outcomes. However, working with IFS can be challenging due to their strong focus on commercials which can overshadow collaboration and customer centricity. Read all insights and reviews for IFS Field Service Management Software

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4. Oracle Field Service

4.4

The product's real-time tracking and AI-driven routing engine really enhanced our operational efficiency and reduced missed appointments. What worked specifically well was the flexibility in configuring workflows and the mobile interface. The integration with other oracle modules and external systems requires a bit more effort than expected... Overall, a powerful tool.Read all insights and reviews for Oracle Field Service

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5. SAP Field Service Management

By SAP

4.3

The system is user friendly and supports efficient planning, execution and tracking of field service activities. Key features such as scheduling, mobility and real-time updates help streamline operations and improve visibility. While there are areas where performance and customization could be enhanced, the solution effectively supports day-to-day field service requirements and integrates well with other SAP systems. So overall the experience has been positive. Read all insights and reviews for SAP Field Service Management

Where Microsoft Dynamics 365 Field Service Scored Higher

Easier to integrate and deploy

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6. ServiceMax Core

By PTC

4.1

It has what you need. But extras are annoyingly pricey, support is poor and the offline functionality is glitchy without constant dev and monitoring Read all insights and reviews for ServiceMax Core

Where Microsoft Dynamics 365 Field Service Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. ServiceNow Field Service Management

4.1

We supported a large utility customer in implementing Service Now FSM to modernize their field operation. The system is well linked with other service now modules (e.g. ITSM). It grants strong automation features but it takes a lot of training and configuration efforts to be set up properly; Overall, a good tool if well governed.Read all insights and reviews for ServiceNow Field Service Management

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8. IFS Cloud

By IFS

4.6

impressive experience both modern in GUI, GUX but also in relation to customer engagement. IFS are real people delivering a real system for real business Read all insights and reviews for IFS Cloud

Where Microsoft Dynamics 365 Field Service Scored Higher

Better at service and support
Easier to integrate and deploy

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