Overview
Product Information on ServiceMax Core
What is ServiceMax Core?
ServiceMax Core Pricing
Overall experience with ServiceMax Core
“ServiceMax Core Improves Asset Tracking But Demands Skilled Implementation”
“Offline Functionality and Support Issues Highlighted Amid Costly Extra Features”
About Company
Company Description
PTC is a global software company that enables industrial and manufacturing companies to digitally transform how they engineer, manufacture, and service the physical products that the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 25,000 customers globally.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceMax Core
Performance of ServiceMax Core Across Market Features
ServiceMax Core Likes & Dislikes
We like the dispatch and scheduling capabilities that are based on skills and availability, combined with the mobile tools offers a good combination. Being asset centric we have seen better tracking of product lifecycles during service. Analytics and reporting have been better than first thought, removing the need for some external reporting.
The ability to configure constrained field service workflows (SFMs)
- Customisable reports and fields - Great customer support - easy work order management - drag and drop dispatch console
It is a complex beast. You do need business experts in both service and manufacturing and a very good understanding of your processes. Customisation, while we always try to avoid, can also be complex in custom areas to suit the business
1) The offline functionality has constant sync failures. I've heard this from many customers. We stopped using it- to get it to work would require more money and dev resource than we have 2) The UI appearance- it's quite sterile, not very colourful or attractive 3) Most of all, if you want extras (advanced dispatching, form branching etc) it costs extra. And the licenses are already costly
I have had few issues other than odd work order issues where the text and signatures has not pulled through.
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Peer Discussions
ServiceMax Core Reviews and Ratings
- Commercial Operations Manager50M-1B USDHealthcare and BiotechReview Source
Offline Functionality and Support Issues Highlighted Amid Costly Extra Features
It has what you need. But extras are annoyingly pricey, support is poor and the offline functionality is glitchy without constant dev and monitoring - SOLUTION ARCHITECT50M-1B USDManufacturingReview Source
ServiceMax Core Improves Asset Tracking But Demands Skilled Implementation
ServiceMax Core has been a very robust field service application for us, especially around our asset centric products. This is a powerful piece of software, but it comes with complexity and integrations to other systems are not straight forward, so it requires thoughtful implementation to maximize value. It is a good fit for our Microsoft ERP and PTC PLM system combination. - QA & ENVIRONMENTAL MANAGER<50M USDHealthcare and BiotechReview Source
Servicemax Fair Review
I have used Servicemax for many years, and I LOVE this system. Managing a team of nationally deployed field based engineers, we were looking to move away from manual job sheets and allocations. We purchased service max and we never looked back. The purchase enabled us to cut cost and grow our team. I love the dispatch console with live map view. We are able to collect signatures on work reports. Our engineers use the system on an ipad which has enabled us to improve out brand imagine. Servicemax has been a significant investment but worth every penny. - VP, Global Service Business Systems1B-10B USDManufacturingReview Source
Why look elsewhere?
Having a comprehensive platform that has the necessary components and is easy to configure and integrate with backend systems & platform applications is essential to meet the evolving business requirements. Coupled with the ease of use enables team members to have the necessary information when they need to ensure Customer's needs are met the first time. - Solution Architect50M-1B USDHealthcare and BiotechReview Source
Good tool, but room for improvement to incorporate Industry's service standards.
It is a good tool, but misses many key functionality and requires customization