• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. ServiceMax Core
Logo of ServiceMax Core

ServiceMax Core

byPTC
in Field Service Management
4.2

Overview

Product Information on ServiceMax Core

Updated 13th October 2025

What is ServiceMax Core?

ServiceMax Core is a software designed to support field service management by optimizing scheduling, work order management, and asset tracking. The software facilitates real-time visibility into service operations, such as technician assignments and work progress, enabling organizations to improve resource utilization and service delivery. ServiceMax Core integrates with existing enterprise systems to streamline workflows and centralize operational data, helping businesses resolve issues related to service execution and compliance. The software addresses the business challenge of managing field service teams, reducing operational inefficiencies, and overseeing equipment performance and maintenance throughout its lifecycle.

ServiceMax Core Pricing

ServiceMax Core software uses a subscription-based pricing model, typically structured with tiered packages depending on the number of users and required features. Pricing may vary based on factors such as deployment options and integration needs. Custom quotes are often provided based on the organization’s size and scope of service management requirements.

Overall experience with ServiceMax Core

SOLUTION ARCHITECT
50M - 250M USD, Manufacturing
FAVORABLE

“ServiceMax Core Improves Asset Tracking But Demands Skilled Implementation”

5.0
Jun 16, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Commercial Operations Manager
50M - 250M USD, Healthcare and Biotech
CRITICAL

“Offline Functionality and Support Issues Highlighted Amid Costly Extra Features”

3.0
Jun 19, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top ServiceMax Core Alternatives

Logo of Microsoft Dynamics 365 Field Service
1. Microsoft Dynamics 365 Field Service
4.3
(150 Ratings)
Logo of Salesforce Field Service
2. Salesforce Field Service
4.4
(127 Ratings)
Logo of Praxedo Field Service Management
3. Praxedo Field Service Management
4.6
(119 Ratings)
View All Alternatives

About Company

Company Description

Updated 16th August 2024

PTC is a global software company that enables industrial and manufacturing companies to digitally transform how they engineer, manufacture, and service the physical products that the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 25,000 customers globally.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1985
Head office location
Boston, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
http://ptc.co/VLED30oHtEh

Do You Manage Peer Insights at PTC?

Access Vendor Portal to update and manage your profile.

Peer Discussions

ServiceMax Core Reviews and Ratings

4.2

(52 Ratings)

Rating Distribution

5 Star
38%
4 Star
42%
3 Star
17%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?
  • Commercial Operations Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Offline Functionality and Support Issues Highlighted Amid Costly Extra Features

    3.0
    Jun 19, 2025
    It has what you need. But extras are annoyingly pricey, support is poor and the offline functionality is glitchy without constant dev and monitoring
  • Commercial Operations Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Offline Functionality and Support Issues Highlighted Amid Costly Extra Features

    3.0
    Jun 19, 2025
    It has what you need. But extras are annoyingly pricey, support is poor and the offline functionality is glitchy without constant dev and monitoring
  • Read All 48 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Market Guide for Field Service Management
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: ServiceMax Core
Performance of ServiceMax Core Across Market Features

ServiceMax Core Likes & Dislikes

Like

We like the dispatch and scheduling capabilities that are based on skills and availability, combined with the mobile tools offers a good combination. Being asset centric we have seen better tracking of product lifecycles during service. Analytics and reporting have been better than first thought, removing the need for some external reporting.

Like

We like the dispatch and scheduling capabilities that are based on skills and availability, combined with the mobile tools offers a good combination. Being asset centric we have seen better tracking of product lifecycles during service. Analytics and reporting have been better than first thought, removing the need for some external reporting.

Like

We like the dispatch and scheduling capabilities that are based on skills and availability, combined with the mobile tools offers a good combination. Being asset centric we have seen better tracking of product lifecycles during service. Analytics and reporting have been better than first thought, removing the need for some external reporting.

Dislike

1) The offline functionality has constant sync failures. I've heard this from many customers. We stopped using it- to get it to work would require more money and dev resource than we have 2) The UI appearance- it's quite sterile, not very colourful or attractive 3) Most of all, if you want extras (advanced dispatching, form branching etc) it costs extra. And the licenses are already costly

Dislike

1) The offline functionality has constant sync failures. I've heard this from many customers. We stopped using it- to get it to work would require more money and dev resource than we have 2) The UI appearance- it's quite sterile, not very colourful or attractive 3) Most of all, if you want extras (advanced dispatching, form branching etc) it costs extra. And the licenses are already costly

Dislike

1) The offline functionality has constant sync failures. I've heard this from many customers. We stopped using it- to get it to work would require more money and dev resource than we have 2) The UI appearance- it's quite sterile, not very colourful or attractive 3) Most of all, if you want extras (advanced dispatching, form branching etc) it costs extra. And the licenses are already costly