Overview
Product Information on ServiceNow Field Service Management
Updated 13th October 2025
What is ServiceNow Field Service Management?
ServiceNow Field Service Management Pricing
Overall experience with ServiceNow Field Service Management
IT Manager
250M - 500M USD, IT ServicesFAVORABLE
“Implementation of Service Now FSM Modernizes Field Operations for Utility Client”
Manager of IT Services
50M - 250M USD, Insurance (except health)CRITICAL
“Navigating Multifunctionality: An Exploration of Tool Usability”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top ServiceNow Field Service Management Alternatives
Peer Discussions
ServiceNow Field Service Management Reviews and Ratings
- IT Manager50M-1B USDIT ServicesReview Source
Implementation of Service Now FSM Modernizes Field Operations for Utility Client
We supported a large utility customer in implementing Service Now FSM to modernize their field operation. The system is well linked with other service now modules (e.g. ITSM). It grants strong automation features but it takes a lot of training and configuration efforts to be set up properly; Overall, a good tool if well governed.
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