Overview
Product Information on ServiceNow Field Service Management
Updated 13th October 2025
What is ServiceNow Field Service Management?
ServiceNow Field Service Management Pricing
Overall experience with ServiceNow Field Service Management
IT Manager
250M - 500M USD, IT ServicesFAVORABLE
“Implementation of Service Now FSM Modernizes Field Operations for Utility Client”
We supported a large utility customer in implementing Service Now FSM to modernize their field operation. The system is well linked with other service now modules (e.g. ITSM).
It grants strong automation features but it takes a lot of training and configuration efforts to be set up properly; Overall, a good tool if well governed.
Manager of IT Services
50M - 250M USD, Insurance (except health)CRITICAL
“Navigating Multifunctionality: An Exploration of Tool Usability”
This tool is multifunctional, but it difficult to know which functions are where and how to use them. Therefore. I have not been able to use it to its fullest extent.
Key Insights
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