Overview
Product Information on ServiceNow Field Service Management
What is ServiceNow Field Service Management?
ServiceNow Field Service Management Pricing
Overall experience with ServiceNow Field Service Management
“Implementation of Service Now FSM Modernizes Field Operations for Utility Client”
“Navigating Multifunctionality: An Exploration of Tool Usability”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceNow Field Service Management
Deciding Factors: ServiceNow Field Service Management Vs. Market Average
Performance of ServiceNow Field Service Management Across Market Features
ServiceNow Field Service Management Likes & Dislikes
- deep integration within the service now ecosystem (e.g. ITSM, configuration management database etc.) - built-in SLA monitoring, knowledge management and visibility - Service Now invests a lot in his technological roadmap (e.g. AI, mobile ops)
What I like most about this tooi is that it can be accessed at any time from my PC or smartphone via the internet.
1. First one as a sciencelogic admin/ powerpack developer, I feel it's very feasible with scienceLogic. 2. It's ticket management 3. GUI
- Field service mobile is not very intuitive compared to other competitors - dispatch console lacks real-time visual flexibility -occasional synch conflicts
This tool is very confusing as to where to find what functions, and no matter how much you search for them on the screen, you may find yourself in an endless loop. That is very annoying. And, this tool's interface is so simple but the functions you need are maybe embedded in deep classes.
I felt it was a little difficult to understand ServiceNow initially. Other than that I don't see anything to dislike at the moment.
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Peer Discussions
ServiceNow Field Service Management Reviews and Ratings
- IT Manager50M-1B USDIT ServicesReview Source
Implementation of Service Now FSM Modernizes Field Operations for Utility Client
We supported a large utility customer in implementing Service Now FSM to modernize their field operation. The system is well linked with other service now modules (e.g. ITSM). It grants strong automation features but it takes a lot of training and configuration efforts to be set up properly; Overall, a good tool if well governed. - TECHNICAL ANALYST1B-10B USDIT ServicesReview Source
Ticket Management Features Noted as Feasible for ScienceLogic Administration
It's nice product for ticket management especially when working with scienceLogic - SOLUTIONS/SALE ENGINEER50M-1B USDSoftwareReview Source
Easy Learning Curve and Efficiency Improved
Good, i find the UI very intuitive, it was pretty easy to learn and since then has been a big time saver. - Systems and Infrastructure Engineer1B-10B USDIT ServicesReview Source
Simple Interface Eases Device Management Despite Occasional Login and Information Issues
I had a good experience when using it for access new devices, racking devices, hardware and software support and drives replacement. - MANAGER, PROJECT MANAGEMENTGov't/PS/EdEducationReview Source
Good experience with ServiceNow Field Service Management.
I have good overall experience with the ServiceNow Field Service Management tool. It helps use in collecting large data that can be used for analysis or reporting purposes. Also the ticketing system is very useful for big organizations.