Overview
Product Information on SAP Field Service Management
What is SAP Field Service Management?
SAP Field Service Management Pricing
Overall experience with SAP Field Service Management
“SAP Field Service Management Streamlines Operations ”
“Implementation Process Simplified With Step-By-Step Guides For Team Members”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SAP Field Service Management
Deciding Factors: SAP Field Service Management Vs. Market Average
Performance of SAP Field Service Management Across Market Features
SAP Field Service Management Likes & Dislikes
What I like most about the product is its ability to streamline field service operations through effective scheduling and real-time visibility. The integration with other SAP systems and the ease of tracking work orders and technician activities significantly improve efficiency and overall service quality.
You can build it, but like any program, the more you put in, the more you get out of the product.
Faster resolution Customer Satisfaction Easy scheduling
The aspect I find least favorable is that some features can be a bit rigid and may require extensive customization to fit specific business processes. Additionally, there are certain performance issues, like slow load times for large datasets or limited offline functionality in some areas.
The main weakness is if you set the auto add feature to the Bill of Material on an asset the everything bought for that asset is added. (Gloves, tape etc:)
complex initial setup Time consuming significant training required
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Peer Discussions
SAP Field Service Management Reviews and Ratings
- IT ASSOCIATE50M-1B USDIT ServicesReview Source
SAP Field Service Management Streamlines Operations
The system is user friendly and supports efficient planning, execution and tracking of field service activities. Key features such as scheduling, mobility and real-time updates help streamline operations and improve visibility. While there are areas where performance and customization could be enhanced, the solution effectively supports day-to-day field service requirements and integrates well with other SAP systems. So overall the experience has been positive. - Corporate Maintenace Manager<50M USDManufacturingReview Source
Implementation Process Simplified With Step-By-Step Guides For Team Members
I was part of the CMMS Team for our plant and helped train users and implement the system. The process was user friendly with printed picture guides to follow. - Project Manager1B-10B USDIT ServicesReview Source
Efficient Issue Resolution Highlighted: Faster Scheduling and Technician Dispatch Tools
it provide tools for scheduling, dispatching and tracking fields tecnicians, letting us to resolve the issue faster - IT Services Associate50M-1B USDManufacturingReview Source
SAP field services management : comprehensive solution for streamlining field operation
Overall, my Experience with SAP Field services Management has been positive , providing comprehensive solution for managing field services operation efficiently - SENIOR CONTACT CENTER MANAGER<50M USDBankingReview Source
Thorough Planning and Training Key to Success with SAP Field Service Management
My experience with SAP Filed Service Management has been positive and informative