SAP Field Service Management Alternatives

4.3(52 Ratings)

Field Service Management

Considering alternatives to SAP Field Service Management? See what this market SAP Field Service Management users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how SAP Field Service Management compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Microsoft Dynamics 365 Field Service

4.3

Dynamics 365 Field Service has streamlined our field operations with its strong scheduling and resource management features. The mobile app works well for technicians, and integration with other Microsoft tools is seamless. The setup process is a bit complex, and performance can slow down with large datasets, but overall it's a reliable and effective solution for managing field service.Read all insights and reviews for Microsoft Dynamics 365 Field Service

Where SAP Field Service Management Scored Higher

Better at service and support

Compare with SAP Field Service Management

Add to Compare

2. Salesforce Field Service

4.3

I used Salesforce while working with Jetstar, where I was part of the team handling customer support for flight cancellations, lost baggage and other travel-related issues. We managed the customer queries that came through Twitter, Facebook Messenger and email. Before using Salesforce, it was difficult to track conversations across these platforms, and agents sometimes missed customer follow-ups. When we implemented Salesforce, it allowed us to manage all these platforms in one view. For example, if a passenger messaged us on Twitter about a cancelled flight, we could immediately pull up their previous emails and Facebook messages in the same workspace. The system also made it easier to escalate urgent cases like for passengers who needed a wheelchair on their flight. Read all insights and reviews for Salesforce Field Service

Where SAP Field Service Management Scored Higher

Better at service and support

Compare with SAP Field Service Management

Add to Compare

3. Praxedo Field Service Management

4.6

Grâce à praxedo nous sommes plus réactifs dans l'envoi des rapports d'inteventions, délais de traitement divisé par 2 (tout comme celui des facturations), qui est désormais d'environ un mois. Nous répondons par ailleurs à 100% des demandes de devis de nos clients. Nous estimons avoir gagné 5 à 10% d'intervention supplémentaire. La traçabilité et la qualité de service ont également été nettement améliorées. Ce qui nous a permis d'améliorer et fluidifier notre relation client. La solution praxedo nous a permis d'éradiquer les litiges avec certains clients, grâce à l'insertion des photos dans les rapports d'intervention ainsi que la signature électronique du client dans l'application mobile du technicien en fin d'intervention.Read all insights and reviews for Praxedo Field Service Management

Compare with SAP Field Service Management

Add to Compare

4. IFS Field Service Management Software

By IFS

4.6

Overall the integration into our landscape was difficult, since we could nit find the correct knowledge of the Service Management suite inside the IFS product portfolio. In addition the product lacked capabiliteis compared to the old ASTEA version. Now the capability is there and IFS tam within Germany focused an supported the implementation on the right level Read all insights and reviews for IFS Field Service Management Software

Where SAP Field Service Management Scored Higher

Better at service and support

Compare with SAP Field Service Management

Add to Compare

5. Oracle Field Service

4.4

The product's real-time tracking and AI-driven routing engine really enhanced our operational efficiency and reduced missed appointments. What worked specifically well was the flexibility in configuring workflows and the mobile interface. The integration with other oracle modules and external systems requires a bit more effort than expected... Overall, a powerful tool.Read all insights and reviews for Oracle Field Service

Where SAP Field Service Management Scored Higher

Better at service and support

Compare with SAP Field Service Management

Add to Compare

6. ServiceMax Core

By PTC

4.2

It has what you need. But extras are annoyingly pricey, support is poor and the offline functionality is glitchy without constant dev and monitoring Read all insights and reviews for ServiceMax Core

Where SAP Field Service Management Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

Compare with SAP Field Service Management

Add to Compare

7. ServiceNow Field Service Management

4.2

We supported a large utility customer in implementing Service Now FSM to modernize their field operation. The system is well linked with other service now modules (e.g. ITSM). It grants strong automation features but it takes a lot of training and configuration efforts to be set up properly; Overall, a good tool if well governed.Read all insights and reviews for ServiceNow Field Service Management

Where SAP Field Service Management Scored Higher

Better at service and support

Compare with SAP Field Service Management

Add to Compare

8. IFS Cloud

By IFS

4.6

We have worked with IFS for many years and enjoyed the partnership. However, the experience i have had so far with the implementation team and success team is better than I had expected. They are a superb team Read all insights and reviews for IFS Cloud

Where SAP Field Service Management Scored Higher

Better at service and support

Compare with SAP Field Service Management

Add to Compare

...

Showing Result 1-8 of 80