Overview
Product Information on Microsoft Dynamics 365 Field Service
Updated 13th October 2025
What is Microsoft Dynamics 365 Field Service?
Microsoft Dynamics 365 Field Service Pricing
Overall experience with Microsoft Dynamics 365 Field Service
Manager, Customer Service And Support
500M - 1B USD, IT ServicesFAVORABLE
“Challenging Configuration and Licensing Clarity Noted in Enterprise Field Service Platform”
Overall experience is positive. The platform offers strong functionality for field service operations, integrates well with the Microsoft ecosystem and scales reliably. Some configuration complexity and dependency on skilled resources means onboarding and optimization takes time, but once it is stabilized it delivers clear operational value.
Director of IT
50M - 250M USD, MediaCRITICAL
“Steep Learning Curve and Limited Customization Present Significant Usability Challenges”
The product seems to lack UI/UX team behind the scenes. It does what you expect it to do, but your users are not going to be happy. It has a very steep learning curve.
About Company
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Company Details
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
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Microsoft Dynamics 365 Field Service Reviews and Ratings
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- Manager, Customer Service And Support50M-1B USDIT ServicesReview Source
Challenging Configuration and Licensing Clarity Noted in Enterprise Field Service Platform
Overall experience is positive. The platform offers strong functionality for field service operations, integrates well with the Microsoft ecosystem and scales reliably. Some configuration complexity and dependency on skilled resources means onboarding and optimization takes time, but once it is stabilized it delivers clear operational value. - Product Growth Engineer<50M USDIT ServicesReview Source
Seamless Microsoft Integration and Mobile Access Highlight Dynamics 365 Field Service
Dynamics 365 Field Service has streamlined our field operations with its strong scheduling and resource management features. The mobile app works well for technicians, and integration with other Microsoft tools is seamless. The setup process is a bit complex, and performance can slow down with large datasets, but overall it's a reliable and effective solution for managing field service. - DATA ANALYST10B+ USDBankingReview Source
End-to-End Solution Facilitates Work Order Management and Real Time Dispatch
It offers end to end field service management. It helps in work order management, dispatching. Enables proactive customer engagement with real time updates. It has helped the business to scale up and remove reduncies. - Falcon AnalystGov't/PS/EdEducationReview Source
Powerful and smart, but not without a little baggage
Despite all the upfront effort, once all the configurations and settings in place, the end result is completely worth it. - Director of IT50M-1B USDMediaReview Source
Steep Learning Curve and Limited Customization Present Significant Usability Challenges
The product seems to lack UI/UX team behind the scenes. It does what you expect it to do, but your users are not going to be happy. It has a very steep learning curve.
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