Overview
Product Information on ServiceNow IT Service Management
Updated 20th October 2025
What is ServiceNow IT Service Management?
ServiceNow IT Service Management Pricing
Overall experience with ServiceNow IT Service Management
It Associate
50M - 250M USD, ManufacturingFAVORABLE
“AI-powered suggestions boost efficiency and documentation quality significantly”
IT Associate
3B - 10B USD, Services (non-Government)CRITICAL
“Built-In AI Capabilities Praised, Yet Developer Access and Cost Create Barriers”
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
AI Applications in IT Service Management
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top ServiceNow IT Service Management Alternatives
Peer Discussions
ServiceNow IT Service Management Reviews and Ratings
- It Associate50M-1B USDManufacturingReview Source
AI-powered suggestions boost efficiency and documentation quality significantly
Having implemented ServiceNow ITSM for our EU-based manufacturing client, the imact on our efficiency has been massive. This platform has streamlined our core processes in such a way that we are able to provide fast turnaround for standard service requests, access provisioning and defect tracking. I must mention the in-built capability of AI which provides automated suggestions and prompts which helps our teams to give quick and quality solutions. This level of consistency from the AI capability is helping us to keep documentation sharp and operations very smooth. Post ServiceNow implementation we have observed high visibility on overall improved quality.
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