Overview
Product Information on ServiceNow Strategic Portfolio Management
What is ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management Pricing
Overall experience with ServiceNow Strategic Portfolio Management
“Visibility and Reporting Improve With ServiceNow, Though Configuration Remains Challenging”
“Aligning IT Investments With Strategy: ServiceNow SPM Enhances Visibility Across Teams”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Do You Manage Peer Insights at ServiceNow?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceNow Strategic Portfolio Management
Deciding Factors: ServiceNow Strategic Portfolio Management Vs. Market Average
Performance of ServiceNow Strategic Portfolio Management Across Market Features
ServiceNow Strategic Portfolio Management Likes & Dislikes
Having a standardized demand intake process with a single view of my priorities makes it much easier for me to have informed conversations with leadership on what has been completed and what is yet to come on the portfolio roadmap. This helps move discussions away from opinions and more towards data, which is a huge win for our PMO governance structure and how it operates.
The software is great to avoid siloed planning and ensures cross-enterprise visibility, and governance
SPM offers streamlined project management, agile and hybrid postures for organizations to ease the handling of remote workers. Service Now SPM can easily integrate into multiple eco systems like ITSM, HR, SecOps and multiple modules which provides unified record system to enable strategic planning, project execution and service delivery to clients globally.
The biggest drawback is the complexity and set up effort required at the beginning of implementation. It's not very intuitive out of the box, and meaningful reporting depends heavily on proper configuration and data quality. I also do find there's some rigidity when trying to adapt it to more evolving PMO processes, which require a little more customization.
SPM does an OK job at standardizing intake, triage, and prioritization. However, this may be more of an issue with internal workflows rather than a lack of service/support.
SPM comes with high licensing and training costs for new users. The initial implementation is a bit difficult without getting Service Now back end support.
Top ServiceNow Strategic Portfolio Management Alternatives
Peer Discussions
ServiceNow Strategic Portfolio Management Reviews and Ratings
- Manager, Project Management1B-10B USDSoftwareReview Source
Visibility and Reporting Improve With ServiceNow, Though Configuration Remains Challenging
My experience with ServiceNow Portfolio Management has been overall positive. The platform provides me with solid visibility into demand, priorities and portfolio health which essentially supports better governance and executive reporting to leadership. It does take time to configure, but once it's aligned with how our PMO operates, it becomes a reliable system to work with. - NETWORK TECHNICIAN1B-10B USDIT ServicesReview Source
Achieving Goals by Visualizing KPIs, ROIs and Strategic Growth with SPM
Service Now SPM has been a smooth experience for our organization. It ensures investments, portfolios, and projects are directly linked to business growth and productivity. - STRATEGY ASSOCIATE<50M USDHealthcare and BiotechReview Source
Platform Enhances Ticket Management
Service Now provides the ease of answering tickets with employee concerns in one system. The portal allows my department to view any issues reported. - Product Manager50M-1B USDConstructionReview Source
Easy Navigation and Seamless Integration Improve Data Alignment Across Teams
Overall, my experience with ServiceNow Strategic Portfolio Management has been largely positive. It provides strong visibility into portfolios, which helps connect strategic objectives with actual delivery work without using assumptions so we remain accurate and productive. - IT MANAGER1B-10B USDReal EstateReview Source
Automation and Integration Appreciated, User-Friendliness of Dashboards in Question
Good overall experience as the interface is intuitive and the structure of demand > project is valuable. The reporting customization is not optimal but I think it's being upgraded in the next release.