Overview
Product Information on ServiceNow Strategic Portfolio Management
What is ServiceNow Strategic Portfolio Management?
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Overall experience with ServiceNow Strategic Portfolio Management
“Visibility and Reporting Improve With ServiceNow, Though Configuration Remains Challenging”
“Portfolio Strategy Management Scalable Platform with extensive organization and alignment capabilities”
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Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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Performance of ServiceNow Strategic Portfolio Management Across Market Features
ServiceNow Strategic Portfolio Management Likes & Dislikes
Having a standardized demand intake process with a single view of my priorities makes it much easier for me to have informed conversations with leadership on what has been completed and what is yet to come on the portfolio roadmap. This helps move discussions away from opinions and more towards data, which is a huge win for our PMO governance structure and how it operates.
Managing resources Dashboard and reporting visualization ROI visualization of projects to meet business need Budget planning Goals linkage across portfolio
I like the product due to its visibility and alignment it provides for decision making, it brings demand portfolio and execution in single platform making it easier to prioritize initiatives based on business value and strategic goals.
The biggest drawback is the complexity and set up effort required at the beginning of implementation. It's not very intuitive out of the box, and meaningful reporting depends heavily on proper configuration and data quality. I also do find there's some rigidity when trying to adapt it to more evolving PMO processes, which require a little more customization.
Challenging to learn all the extensive feature sets Platform cost User Interface is not intuitive
complexity and learning was a bit difficult in the initial stage, customization and configuration can be time consuming for new users or developers.
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Peer Discussions
ServiceNow Strategic Portfolio Management Reviews and Ratings
- Manager, Project Management1B-10B USDSoftwareReview Source
Visibility and Reporting Improve With ServiceNow, Though Configuration Remains Challenging
My experience with ServiceNow Portfolio Management has been overall positive. The platform provides me with solid visibility into demand, priorities and portfolio health which essentially supports better governance and executive reporting to leadership. It does take time to configure, but once it's aligned with how our PMO operates, it becomes a reliable system to work with. - Manager1B-10B USDManufacturingReview Source
Approachable Team and Transparent Governance Balanced by Challenging Customization Process
My overall experience has been very positive and great, as the communication was clear and precise, which met our overall goal of having this software being used and the process was easy and they supported us from initial to setup the programs and how we can modify them and there have been great features added to this from the initial step to now a days. The team was approchable and responsiveness to the questions and queries that arise during the first stage and was focused to delivering quality outcomes. The integration with other servicenow modules and reporting capabilities adds significant value for decision making. some complexity is there in configurations and user adoptions, but once adopted its supports better governance and transparency across the organizations. - STRATEGY ASSOCIATE<50M USDHealthcare and BiotechReview Source
Platform Enhances Ticket Management
Service Now provides the ease of answering tickets with employee concerns in one system. The portal allows my department to view any issues reported. - Product Manager50M-1B USDConstructionReview Source
Easy Navigation and Seamless Integration Improve Data Alignment Across Teams
Overall, my experience with ServiceNow Strategic Portfolio Management has been largely positive. It provides strong visibility into portfolios, which helps connect strategic objectives with actual delivery work without using assumptions so we remain accurate and productive. - Project Manager50M-1B USDFinance (non-banking)Review Source
Portfolio Strategy Management Scalable Platform with extensive organization and alignment capabilities
Beneficial fiscal strategy to execution planning project portfolio platform across cross functional teams to enable visualization of project resourcing, agile management capabilities, how to meet organizational business objectives