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SPM offers streamlined project management, agile and hybrid postures for organizations to ease the handling of remote workers. Service Now SPM can easily integrate into multiple eco systems like ITSM, HR, SecOps and multiple modules which provides unified record system to enable strategic planning, project execution and service delivery to clients globally.
Lots of features are available like other similar tools.
Saves me time, connects me to the right team and documents tickets well
SPM comes with high licensing and training costs for new users. The initial implementation is a bit difficult without getting Service Now back end support.
Integration with other tools used in the organization is difficult to handle, support is subpar
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