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  1. Home
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  3. ServiceNow Vendor Risk Management
Logo of ServiceNow Vendor Risk Management

ServiceNow Vendor Risk Management

byServiceNow
in IT Vendor Risk Management Solutions (Transitioning to Third-Party Risk Management Technology Solutions)
4.2

Overview

Product Information on ServiceNow Vendor Risk Management

Updated 13th October 2025

What is ServiceNow Vendor Risk Management?

ServiceNow Vendor Risk Management is a software that streamlines the process of assessing, monitoring, and mitigating risks associated with third-party vendors. The software facilitates centralized management of vendor information, automates risk assessments, and provides tools for tracking performance and compliance with regulations and policies. It supports the identification of potential risks and monitors vendor activities throughout the lifecycle, helping organizations to manage due diligence processes and maintain an updated risk profile for each vendor. The software integrates with other risk and compliance processes, offering reporting and analytics to support informed decision making and organizational risk reduction.

ServiceNow Vendor Risk Management Pricing

ServiceNow Vendor Risk Management is offered as a software solution with pricing structured on a subscription basis, typically determined by the number of users or volume of risk assessments and managed vendors. The software is available as a separate module within the broader ServiceNow platform and may require a custom quote based on organizational requirements and scale.

Overall experience with ServiceNow Vendor Risk Management

Compliance Manager
<50M USD, Finance (non-banking)
FAVORABLE

“Custom workflow features improve traceability, but SLA management lacks depth”

4.0
May 22, 2026
In my previous role I evaluated the potential solution for operational workflow and case management for Compliance function. I was impressed by the flexibility of the platform and its ability to support customised workflow.
Head of InfoSec Audit & Assessments
10B - 30B USD, Manufacturing
CRITICAL

“ServiceNow Progresses as a New Leader in Risk Management”

3.0
Jun 2, 2024
The recent upgrades of servicenow have now allowed it become a competitior and leader in the Risk Mgmt. space, there are however always constraints to developing and customising a product but they deliver 60-80% out of the box which in comparison to the others is almost double

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

ServiceNow Vendor Risk Management Reviews and Ratings

4.2

(109 Ratings)

Rating Distribution

5 Star
39%
4 Star
50%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Compliance Manager
    <50M USD
    Finance (non-banking)
    Review Source

    Custom workflow features improve traceability, but SLA management lacks depth

    4.0
    May 22, 2026
    In my previous role I evaluated the potential solution for operational workflow and case management for Compliance function. I was impressed by the flexibility of the platform and its ability to support customised workflow.
  • AD
    1B-10B USD
    Travel and Hospitality
    Review Source

    Great tool to reduce risk

    5.0
    Dec 28, 2024
    It is a great risk management tool and easy to use. The company can manage third-party risk and performance in a single destination.
  • Head of InfoSec Audit & Assessments
    10B+ USD
    Manufacturing
    Review Source

    ServiceNow Progresses as a New Leader in Risk Management

    3.0
    Jun 2, 2024
    The recent upgrades of servicenow have now allowed it become a competitior and leader in the Risk Mgmt. space, there are however always constraints to developing and customising a product but they deliver 60-80% out of the box which in comparison to the others is almost double
  • SENIOR SOFTWARE ENGINEER
    1B-10B USD
    Banking
    Review Source

    Versndor risk management with serviceNow VRM

    5.0
    Mar 26, 2024
    I have worked on VRM Implementation for one of the client engagements in my previous organization for risk mitigation.
  • IT MANAGER
    10B+ USD
    Manufacturing
    Review Source

    Good tool, capable and specific

    4.0
    Feb 26, 2024
    overall experience is positive because the software is worth the value and accomplish the task is being purchased for.
...
Showing Result 1-5 of 115

Recommended Gartner Insights

  • Market Guide for IT Vendor Risk Management Solutions (Transitioning to Third-Party Risk Management Technology Solutions)
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Reviewer Insights for: ServiceNow Vendor Risk Management
Deciding Factors: ServiceNow Vendor Risk Management Vs. Market Average
Performance of ServiceNow Vendor Risk Management Across Market Features

ServiceNow Vendor Risk Management Likes & Dislikes

Like

I liked the fact that the Compliance processes such as AML investigation, SAR escalations, onboarding reviews and internal approval could be structured in a more controlled and traceable way.

Like

out of the box setup integration with other tools already heavility used in ITSM processes

Like

Great IRM integration Real time chat to resolve issues Improved security

Dislike

Customized capability, case management capability and SLA management.

Dislike

the company is a little arrogant of thier solution and it does not reasonabily care about their customers, its a product and you take it or leave it because the pricing does not make sense to every organisation of scale.

Dislike

Training required Highly priced Reporting needs improvement