Shelf

I'm very satisfied with overall experience working with Shelf. The cooperation has been smooth and professional from the beginning. Communication is clear, responsive and always solution oriented. I especially appreciate their flexible approach and willingness to adapt to our specific and sometimes complex process requirements. Even when certain requests aren't immediately feasible, the team takes time to listen, explore possible options and often comes back with tailored solutions that truly meet our needs.

Overall, my experience with Shelf has been positive. The search functionality and Copilot capabilities significantly improve discoverability and make it easier to find accurate information. The Content Intelligence and Content Maintenance apps are particularly valuable, as they provide meaningful insights into search behavior, feedback trends, and content gaps, allowing continuous optimization of the knowledge base. At the same time, there are areas where improvements could enhance the experience further. For example, clearer duplicate highlighting, the ability to mark broken links as not broken, and additional transparency in certain backend processes, such as displaying user filters when reviewing Copilot feedback, would further improve the experience.

We have been with Shelf for a few years now, and our journey with them has exceeded all of our expectations. You can tell that the platform was built by experts who truly understand the nuances of knowledge management. A standout feature for us has been Content Intelligence; it allows us to proactively identify gaps and improve our content to ensure our users get the best experience possible. Shelf is also remarkably innovation-driven and consistently stays ahead of industry changes. Their forward-thinking approach gives us full confidence in their long-term vision. Beyond the technology, their customer service is always top-tier! The team is responsive and supportive, and it is clear that they genuinely care about their work and the success of their partners. Shelf has become much more than just a vendor to us. They are a reliable, impactful presence in our day-to-day operations, and we are incredibly glad we chose them!

Shelf has been a game-changer for our team - it's easy to use and has everything you'd want from a knowledge management platform. The Shelf team is also genuinely lovely to work with!

We are very satisfied with our experience using Shelf. The platform itself is great, but the level of support stands out. Communication is consistently fast and their team is always willing to find flexible solutions. We've been especially impressed with their support during our content migration, which has made the transition to one SSO seamless.