Overview
Product Information on Shelf
What is Shelf?
Shelf Pricing
Overall experience with Shelf
“User-Friendly Interface and Tailored Solutions Stand Out, Advanced Archive Options Needed”
About Company
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Shelf
Performance of Shelf Across Market Features
Shelf Likes & Dislikes
Shelf meets the majority of our knowledge management requirements and continues to support our evolving needs. The platform is user friendly and easy to navigate, which makes adoption much easier for end users. What I value most as a Knowledge Manager is the comprehensive admin and analytics panel. The background reporting and insights give me real visibility into content usage, gaps and optimization opportunities allowing me to manage and improve our knowledge base in a structured and data-driven way.
1. Search Copilot capabilities that improve content discoverability and reduce the time users spend looking for information. The AI-driven search understands intent well and helps surface relevant results quickly. 2. Content Intelligence app provides valuable insights into user behavior and content gaps, which can be customized to the business needs. 3. Content Maintenance app is very helpful for tracking feedback trends to indentify areas that require updates. 4. Admin Panel provides an easy way to manage library access and user permissions. 5. AI-powered features, such as article summaries and the description generator are extremely useful for maintaining clear, optimized and searchable content.
Content Intelligence, regular product updates, outstanding support, ease of use, data-driven
There are a few areas where additional functionality would be helpful. More granular personalization options for user access would be valuable, for example the ability to manage permissions on a folder level, not just at the library level. When working with multiple language versions of documents, it would also be beneficial to display all language versions at once instead of switching between them. Additionally, more advanced archive management and faster search options for older documents would improve long term content governance.
1. Lack of AI-powered feature for generating descriptions for Decision trees. 2. No ability to block, hide or rename the default Organization library for users with admin rights.
N/A. In the rare cases that we have issues with the product, Shelf is quick to offer us a solution.
Top Shelf Alternatives
Peer Discussions
Shelf Reviews and Ratings
- Manager, Project Management<50M USDServices (non-Government)Review Source
User-Friendly Interface and Tailored Solutions Stand Out, Advanced Archive Options Needed
I'm very satisfied with overall experience working with Shelf. The cooperation has been smooth and professional from the beginning. Communication is clear, responsive and always solution oriented. I especially appreciate their flexible approach and willingness to adapt to our specific and sometimes complex process requirements. Even when certain requests aren't immediately feasible, the team takes time to listen, explore possible options and often comes back with tailored solutions that truly meet our needs. - Operations Associate<50M USDTravel and HospitalityReview Source
Very effective AI-driven knowledge management platform with strong support and continuous improvement.
Overall, my experience with Shelf has been positive. The search functionality and Copilot capabilities significantly improve discoverability and make it easier to find accurate information. The Content Intelligence and Content Maintenance apps are particularly valuable, as they provide meaningful insights into search behavior, feedback trends, and content gaps, allowing continuous optimization of the knowledge base. At the same time, there are areas where improvements could enhance the experience further. For example, clearer duplicate highlighting, the ability to mark broken links as not broken, and additional transparency in certain backend processes, such as displaying user filters when reviewing Copilot feedback, would further improve the experience. - Customer Service & Support Associate50M-1B USDMiscellaneousReview Source
Responsive Support and Proactive Technology
We have been with Shelf for a few years now, and our journey with them has exceeded all of our expectations. You can tell that the platform was built by experts who truly understand the nuances of knowledge management. A standout feature for us has been Content Intelligence; it allows us to proactively identify gaps and improve our content to ensure our users get the best experience possible. Shelf is also remarkably innovation-driven and consistently stays ahead of industry changes. Their forward-thinking approach gives us full confidence in their long-term vision. Beyond the technology, their customer service is always top-tier! The team is responsive and supportive, and it is clear that they genuinely care about their work and the success of their partners. Shelf has become much more than just a vendor to us. They are a reliable, impactful presence in our day-to-day operations, and we are incredibly glad we chose them! - Associate50M-1B USDBankingReview Source
Seamless SSO Transition Attributed to Fast Communication and Helpful Support
We are very satisfied with our experience using Shelf. The platform itself is great, but the level of support stands out. Communication is consistently fast and their team is always willing to find flexible solutions. We've been especially impressed with their support during our content migration, which has made the transition to one SSO seamless. - Customer Service & Support Associate1B-10B USDConsumer GoodsReview Source
Feedback Export Limitations and Table Functions Identified Despite Ease Of Use
Overall, the platform is easy to use and update. There some improvements to be made, but overall it is much better than the previous knowledge base