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  3. SolarWinds Observability
Logo of SolarWinds Observability

SolarWinds Observability

bySolarWinds
in
4.5
Market Presence: Infrastructure Monitoring Tools, Network Automation Platforms

Overview

Product Information on SolarWinds Observability

Updated 15th April 2024

What is SolarWinds Observability?

SolarWinds Observability is a SaaS offering built to extend visibility across the cloud-native, on-prem, and hybrid technology stack, enabling DevOps, IT ops, and Cloud Ops teams to spend more time developing new, modern applications and infrastructures, fuel innovation while continuing to meet SLAs and exceed customer expectations in legacy on-prem and hybrid IT via a single, unified offering.

SolarWinds Observability Pricing

SolarWinds Observability is delivered and priced as a SaaS solution with pricing based on the specific functionalities purchased—network observability, infrastructure observability, database observability, application observability, digital experience observability (synthetics and real user experience monitoring priced separately), and log observability. You can purchase one or more of the functionalities and expand as your needs evolve without any disruption or additional deployment.

SolarWinds Observability Product Images

Observability dashboard
Observability dashboard

Overall experience with SolarWinds Observability

Manager, It Security And Risk Management
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“NCM Enhances Flexibility While Larger Deployments Demand Experienced SQL Server Management”

5.0
Jan 29, 2026
Great experience overall, team provides quality updates that improve the product. Very easy to navigate and identify issues quickly within the environment.
Project Manager
250M - 500M USD, Manufacturing
CRITICAL

“Poor feature, support and software quality”

1.0
Oct 7, 2022
Poor support quality, no timeline for feature requests / hotfixes available

About Company

Company Description

Updated 25th July 2024

SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
Austin, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
http://www.solarwinds.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: SolarWinds Observability
Deciding Factors: SolarWinds Observability Vs. Market Average
Performance of SolarWinds Observability Across Market Features

SolarWinds Observability Likes & Dislikes

Like

Utilizing the various products together. NCM allows great flexibility with comparing nodes, updating configs and backing up configs. If you notice performance issues its all easy to access and navigate from a single pane of glass.

Like

Only modules for network monitoring is working ok

Like

Easy to use and manage Easy to deploy

Dislike

Only negative is time it takes to maintain hardware, since larger deployments require SQL server you need to have a team member with experience to query items.

Dislike

Poor support quality, support is not able to analyse root cause. Bugs are not solved. Product team is not able to provide timeline.

Dislike

The product is a little slow based on hardware specs The license model

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Peer Discussions

SolarWinds Observability Reviews and Ratings

Showing data for 98 ratings and reviews for Observability Platforms market. View all 1324 ratings and reviews across markets for a complete picture.

4.5

(98 Ratings)

Rating Distribution

5 Star
48%
4 Star
49%
3 Star
2%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.5

Service & Support

4.3

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
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  • Manager, It Security And Risk Management
    Gov't/PS/Ed
    Education
    Review Source

    NCM Enhances Flexibility While Larger Deployments Demand Experienced SQL Server Management

    5.0
    Jan 29, 2026
    Great experience overall, team provides quality updates that improve the product. Very easy to navigate and identify issues quickly within the environment.
  • IT Associate
    1B-10B USD
    Construction
    Review Source

    Software Simplifies Environment Monitoring Despite Speed and Licensing Concerns

    4.0
    Dec 9, 2025
    The software has been helpful in monitoring and observing functionality of the environment
  • Senior Network Security Engineer
    1B-10B USD
    Banking
    Review Source

    Kiwi Cat Tool Simplifies Network Device Configuration and Backup Processes

    4.0
    Jul 16, 2025
    We used Kiwi cat tool in our organisation where we use to monitor the health of network devices, push device config and take backups
  • CEO
    <50M USD
    Software
    Review Source

    SWO: Bedrock Technology for Diverse Logging Needs

    5.0
    Mar 24, 2025
    Right now we couldn't be happier with the SWO logging and observability solution in it's current form. When we moved over from Papertrail there was a few feature regressions but the Product team was aware of them and ensured us that they would be fixed. and they were. the last part on the more flexible consumption pricing on top of a commit was the last thing we wished for and that is also now in place.
  • MANAGER, PROJECT MANAGEMENT
    <50M USD
    Services (non-Government)
    Review Source

    Transforming Issue Tracking with Papertrail's Unified Logging

    4.0
    Nov 26, 2024
    Utilising Papertrail has allowed us to consolidate application logging for Ruby on Rails apps, and ensured that we can easily aggregate logs and track down problems.
...
Showing Result 1-5 of 104

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