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  1. Home
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  3. SolarWinds Service Desk
Logo of SolarWinds Service Desk

SolarWinds Service Desk

bySolarWinds
in
4.8
Market Presence: IT Service Management Platforms, AI Applications in IT Service Management

Overview

Product Information on SolarWinds Service Desk

Updated 13th October 2025

What is SolarWinds Service Desk?

SolarWinds Service Desk is a cloud-based IT service management software designed to streamline the delivery and management of IT services within organizations. The software offers features such as incident management, problem management, change management, and asset management, allowing teams to track, resolve, and report on IT-related issues. SolarWinds Service Desk supports workflow automation, enabling efficient handling of service requests and repetitive tasks. The software includes a configurable service catalog and self-service portal for end users, facilitating faster issue resolution and improving transparency. It helps organizations address challenges related to IT support efficiency, compliance, and resource tracking by providing centralized visibility and reporting capabilities for IT operations.

SolarWinds Service Desk Pricing

SolarWinds Service Desk software uses a subscription-based pricing model with different tiers that vary according to features and the number of agent licenses required. Billing is typically offered on a monthly or annual basis, allowing organizations to choose a plan that matches their IT service management needs. Each tier provides access to modules and support options suited for varying organizational sizes.

Overall experience with SolarWinds Service Desk

Servicenow Senior Architect
250M - 500M USD, IT Services
FAVORABLE

“Clean Interface Enables Quick Adoption Despite Limited Complex Workflow Options”

5.0
Apr 21, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 25th July 2024

SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
Austin, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
http://www.solarwinds.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

SolarWinds Service Desk Reviews and Ratings

4.8

(11 Ratings)

Rating Distribution

5 Star
73%
4 Star
27%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Servicenow Senior Architect
    50M-1B USD
    IT Services
    Review Source

    Clean Interface Enables Quick Adoption Despite Limited Complex Workflow Options

    5.0
    Apr 21, 2026
    Overall experience with SolarWinds Service Desk has been very positive. The platform is easy to use , quick to set up, and covers core ITSM capabilitites such as incident problem change service request and asset management effectively.The interface is clean and intuitive, making it easy for both IT teams and users to adopt.
  • Servicenow Senior Architect
    50M-1B USD
    IT Services
    Review Source

    Clean Interface Enables Quick Adoption Despite Limited Complex Workflow Options

    5.0
    Apr 21, 2026
    Overall experience with SolarWinds Service Desk has been very positive. The platform is easy to use , quick to set up, and covers core ITSM capabilitites such as incident problem change service request and asset management effectively.The interface is clean and intuitive, making it easy for both IT teams and users to adopt.
  • Read All 11 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for AI Applications in IT Service Management
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Reviewer Insights for: SolarWinds Service Desk

SolarWinds Service Desk Likes & Dislikes

Like

Its simplicity and ease to use. Quick to configure and easy for both IT teams and user to adopt. ITSM capabilities such as incident problem , change and service request are well integrated and work well OOTB. Deployment is fast

Like

Its simplicity and ease to use. Quick to configure and easy for both IT teams and user to adopt. ITSM capabilities such as incident problem , change and service request are well integrated and work well OOTB. Deployment is fast

Like

Its simplicity and ease to use. Quick to configure and easy for both IT teams and user to adopt. ITSM capabilities such as incident problem , change and service request are well integrated and work well OOTB. Deployment is fast