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  3. SuiteCRM
Logo of SuiteCRM

SuiteCRM

bySalesAgility
in Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
4.9

Overview

Product Information on SuiteCRM

Updated 13th October 2025

What is SuiteCRM?

SuiteCRM is a customer relationship management software that provides tools for managing sales, marketing, and customer support processes. The software offers functionalities such as contact and account management, opportunity tracking, workflow automation, case management, and campaign management. It supports task and calendar management, document storage, and reporting to help organizations streamline business processes and improve relationship management. SuiteCRM aims to address the need for a unified platform to track interactions with customers and prospects, manage sales pipelines, and automate business processes within a single system.

SuiteCRM Pricing

SuiteCRM software follows an open source pricing model, allowing users to download and use the core software without a license fee. Additional paid services, such as support, hosting, and custom development, are offered separately under various subscription or project-based pricing structures.

Overall experience with SuiteCRM

Chief Technology Officer
<50M USD, Software
FAVORABLE

“Analyzing Product's Strength in Extensibility and API Object Coverage”

5.0
Oct 8, 2024
The extensibility of this product is amazing, and it is open source, so you can see and modify anything in the product
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 6th March 2025

SalesAgility focuses on CRM (Customer Relationship Management) development and consulting services, primarily revolving around SuiteCRM. This Open Source CRM software, built and maintained by SalesAgility, can serve as an alternative to other software such as Salesforce, SAP, Microsoft Dynamics, and Oracle. The company operates by a commitment to its Open Source philosophy, meaning all its programs and extensions fall under Open Source licenses (AGPL3), allowing for their free deployment, distribution, and modification. SalesAgility engages with clients of various sizes and business types across the globe to provide customized SuiteCRM projects that align with their business practices and operational needs. The company is ISO 9001 and ISO 27001 certified.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2005
Head office location
Stirling, United Kingdom
Number of employees
11 - 50
Website
http://www.salesagility.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: SuiteCRM
Performance of SuiteCRM Across Market Features

SuiteCRM Likes & Dislikes

Like

Open Source, can extended with point and click or with code, APIs cover all objects

Like

Highly and easily customizable to match with all business activities. No cost of licence !

Like

The ease of installation and its architecture

Dislike

Email and SMS marketing is weak compared to other commercial CRM products

Dislike

Needs assistance for high customizations

Dislike

Improve user interface

Top SuiteCRM Alternatives

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4.3
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Peer Discussions

SuiteCRM Reviews and Ratings

4.9

(4 Ratings)

Rating Distribution

5 Star
75%
4 Star
25%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

4.8

Product Capabilities

4.8

Filter Reviews
Sort By:
Most helpful
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  • Chief Technology Officer
    <50M USD
    Software
    Review Source

    Analyzing Product's Strength in Extensibility and API Object Coverage

    5.0
    Oct 8, 2024
    The extensibility of this product is amazing, and it is open source, so you can see and modify anything in the product
  • Performance Director
    1B-10B USD
    Telecommunication
    Review Source

    SuiteCRM : a strong alternative to SalesForce and other locked CRM.

    5.0
    Mar 3, 2021
    SuiteCRM is an opensource CRM based on the famous SugarCRM. Large coverage : from Campaigns and Leads to quotes/orders/invoices and ticketing for support. It's opensource and has to be installed on server
  • Director de Desarrollo
    <50M USD
    IT Services
    Review Source

    About SuiteCRM

    5.0
    Dec 16, 2020
    In general, it is a good tool to cover in an agile way the sales process in companies with small commercial areas, and considering the business model and the facilities for its installation on dockers SuiteCRM is a good option
  • Delivery Manager
    10B+ USD
    IT Services
    Review Source

    SuiteCRM is Overall Great CRM Software for Lead Management

    4.0
    Oct 22, 2020
    Overall great experience of using SuiteCRM because its free and open source customer relationship management solution that gives users highly actionable insights on which to base critical business decisions, actions and strategies. SuiteCRM is designed to greatly improve business sales by enabling companies to booster conversions, turn leads into customer and drive innovation in product development and customer care.
Showing Result 1-4 of 4

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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