The tool is helpful in my work. I use it to gather the client's sentiments. It helps in finding what customers expect from our product and in turn helps in building right products. It is used by our team member in product group in other modules too when quick insights need to be captured directly from the actual users of our product. Helps ensure our thoughts are validated from users before we move ahead and build features.

SurveyMonkey provides a simple way to gather feedback easily, and provides analytics in the information I get so I don't need to analyze it myself. It has helped me spot areas for improvement with my programs/services easily.