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  1. Home
  2. /
  3. Symphony Messaging
Logo of Symphony Messaging

Symphony Messaging

bySymphony Communication Services
in Workstream Collaboration
4.1

Overview

Product Information on Symphony Messaging

Updated 14th October 2025

What is Symphony Messaging?

Symphony Messaging is the modern workplace messaging solution. The secure and compliance-enabling messaging is platform built for global finance. Federation empowers omnichannel messaging on clients’ preferred channels - from Symphony Messaging to WhatsApp, SMS, WeChat, LINE, Microsoft Teams & mobile voice. Omnichannel workplace & client messaging improves client engagement, whilst Federation meets compliance and security requirements. Leveraging open APIs, Symphony Messaging enables powerful interoperability with the tools most frequently used by financial services professionals. Symphony Messaging is purpose-built for stability, security and resilience.

Symphony Messaging Pricing

Symphony Messaging software uses a tiered subscription-based pricing model, offering plans that vary according to user requirements such as enterprise-level needs, compliance features, and integration capabilities. Pricing is structured per user per month with options for add-ons and advanced security configurations for regulated industries.

Symphony Messaging Product Images

Messaging - Mobile & Desktop
Messaging - Mobile & Desktop
Symphony Messaging & WhatsApp
Symphony Messaging & WhatsApp
Messaging - DCGA Archiving
Messaging - DCGA Archiving

Overall experience with Symphony Messaging

Investment Banking Analyst
30B + USD, Banking
FAVORABLE

“Great Product!”

4.0
Dec 29, 2023
Still learning about the product and its full functionality but appears to be very useful
FELLOW
50M - 250M USD, Services (non-Government)
CRITICAL

“Symphony: A great collaborative software”

3.0
Oct 17, 2023
With symphony's secure cloud based communication service, business and individuals can collaborate to build dynamic communities where they can exchange ideas, content and opinions without sacrificing organizational compliance.

About Company

Company Description

Updated 16th September 2025

Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with the stringent security and compliance requirements of the financial industry. The desktop and mobile app enables flexible working. The Cloud9 trader voice product connects traders and trader-adjacent teams. The wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.

Company Details

Updated 14th October 2025
Company type
Private
Year Founded
2014
Head office location
New York, United States
Website
https://symphony.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Symphony Messaging
Performance of Symphony Messaging Across Market Features

Symphony Messaging Likes & Dislikes

Like

I like how functional the product is and all of the abilities

Like

1. Good text features all around helping in doing majority of necessary functions, such as sending lenghty messages, files etc. 2. It's great to consolidate workflows and keep track of every transactions. 3. Easy and simplified UI makes the experience smooth less.

Like

That it is accessible on all the platforms as I mentioned above , even on desktop. Plus its robust search functionality simplifies non-specific searches within each chat. The built- in screen sharing and attachment options enhance your chat or meeting experience.

Dislike

I wish that there were more trainings for the product and that there was a not available function for the current timing

Dislike

1. It crashes occasionally which sometime hampers the work. 2.At least for my company we are not having the feature of mobile calls. 3. Costly compare to others softwares in the market.

Dislike

There are some drawbacks to this product, including the absence of audio calls, room for enhancing user interface. Annoyingly you also receive notification for chimes that may not be relevant.

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Peer Discussions

Symphony Messaging Reviews and Ratings

4.1

(18 Ratings)

Rating Distribution

5 Star
33%
4 Star
44%
3 Star
22%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.2

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Investment Banking Analyst
    10B+ USD
    Banking
    Review Source

    Great Product!

    4.0
    Dec 29, 2023
    Still learning about the product and its full functionality but appears to be very useful
  • BRAND MANAGER
    Gov't/PS/Ed
    Education
    Review Source

    Assessing Communication needs for effective collaboration

    5.0
    Oct 18, 2023
    Symphony offers versatile accessibility through iOS or even android. It excels as a valuable resource for engaging with multiple individuals across various chat rooms. While some features like audio calls are missing, there is room for enhancement in the user interface. Overall a useful product.
  • FINANCE MANAGER
    10B+ USD
    Finance (non-banking)
    Review Source

    Great UI and a fantastic software for chats.

    4.0
    Nov 6, 2023
    Helpful to connect with team members, in keeping tracking of conversations, and in profile search of users.
  • FELLOW
    50M-1B USD
    Services (non-Government)
    Review Source

    Symphony: A great collaborative software

    3.0
    Oct 17, 2023
    With symphony's secure cloud based communication service, business and individuals can collaborate to build dynamic communities where they can exchange ideas, content and opinions without sacrificing organizational compliance.
  • SENIOR ASSOCIATE
    10B+ USD
    Services (non-Government)
    Review Source

    Collaboration made easy!

    3.0
    Oct 17, 2023
    Symphony has simplified collaboration and communication across project teams with its simple interface and data sharing capabilities
Showing Result 1-5 of 18

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  • Market Guide for Workstream Collaboration

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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