Overview
Product Information on Tata Communications CCaaS
What is Tata Communications CCaaS?
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Overall experience with Tata Communications CCaaS
“Revolutionizing Business Communication: A Multi-Device Solution”
About Company
Company Description
Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.
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Performance of Tata Communications CCaaS Across Market Features
Tata Communications CCaaS Likes & Dislikes
It helps the business to communicate easily and can connect with any device and can track the team work here. and can save the costs.
Customizable, SLA tracking, end to end connect and less complicated GUI.
Mostly all features
It is a bit tough to set up in the initial stage and limited access to a few things.
None at all. Its great.
Need to allow public IP communication and not just only PNR between sbc's
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Tata Communications CCaaS Reviews and Ratings
- RPA DEVELOPER50M-1B USDIT ServicesReview Source
Revolutionizing Business Communication: A Multi-Device Solution
We can collaborate on everything in this single place like messages, videos and audio and we make it easy to work, and we can work remotely. - OPERATIONS MANAGER1B-10B USDServices (non-Government)Review Source
Great Services, providing stability and operational efficiency.
Tata is a brand the needs no introduction and the switch to the service has paid dividends to the organization. The overall transition for the current platform happened in just 18 days. The service provided is amazing. In the period of 5 months, we saw the call decline rate go to just 3% as compared to 12% in the same time period last year. The tracking and the easy customizable platform help gain useful business insights that help take decisions on the next step effectively and efficiently. the feedback forms the end user have been positive and have helped them tackles the calls and the files flow easily. The less clutter on the onsite helps save space and utilize it for something better. The customer interaction suite and the online security make it easy for the users to navigate and stay in compliance with the policies. - Sr. IT Manager50M-1B USDHealthcare and BiotechReview Source
Good
Flexibility and adaptivity are good for the quality of service, products, and customer service. - SR. MANAGER, TELECOM AND CONTACT CENTER1B-10B USDSoftwareReview Source
Global Contact Center migration to the Genesys Cloud
We had a great experience overall in this project. The migration of our Contact Center and global phone numbers within the accelerated timeline is remarkable. The PS team navigated complex requirements, understood the existing process flows and delivered them on the new platform in a short period of time. They were also flexible in accommodating new business processes and requirements that emerged during the project. The daily sync-up meetings with the global teams and onsite visits to collaborate with our team in Bangalore really help foster collaboration. In order to meet the deadline, the PS team went the extra mile to accommodate the overlap of SIT and UAT. The migration was well-planned and coordinated, with thorough testing not only on TATA phone numbers but also on all our production numbers. The end-to-end support of network, phone numbers services and the Genesys Cloud has been invaluable, and the team's accountability and responsiveness significantly contributed to the project's overall success. - Executive Director50M-1B USDHealthcare and BiotechReview Source
InstaCC Support and Deliverables
Very Good Support, The Project team scheduled a weekly call with customer and ensure project was completed in on-time.