Overview
Service Information on TCS Outsourced Digital Workplace Services
What is TCS Outsourced Digital Workplace Services?
TCS Outsourced Digital Workplace Services Pricing
Overall experience with TCS Outsourced Digital Workplace Services
“Identifying Potential Improvements in TCS's Global Services”
“Assessing the Quality of TCS Service Desks: A Partner's Perspective”
About Company
Company Description
TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: TCS Outsourced Digital Workplace Services
Deciding Factors: TCS Outsourced Digital Workplace Services Vs. Market Average
Performance of TCS Outsourced Digital Workplace Services Across Market Features
TCS Outsourced Digital Workplace Services Likes & Dislikes
Customer centricity, flexibility from all levels, and commitment from Leadership at Regional/Country levels.
TCS staff is committed to ensuring we feel supported, great partnership.
The service provider has a large resource pool with multiple skills that meet the demands of our business. The ability for the vendor partner to be able to leverage these skilled resources is beneficial and contributes to the overall stability, delivery, and management of our IT requirements.
US staffing, on-boarding, people management on client premises or global partners for dispatching are providing poor quality of services, management and profiles. Global Delivery Organization contribution on the regions/countries, due to lack of strategic view and availability. Opportunities to bring innovation or good practices from other customers. TCS Delivery Team should be more focused on outcomes instead of operational KPIs.
Not the most adequate, has not added much value to overall production.
Challenges with retaining the best talent resources due to turnover.
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Peer Discussions
TCS Outsourced Digital Workplace Services Reviews and Ratings
- COMMUNITY LEAD<50M USDTravel and HospitalityReview Source
Assessing the Quality of TCS Service Desks: A Partner's Perspective
The TCS service desks is not a bad product, however, I think the UI can be improved on both functionally and aesthetically. TCS is committed to supporting our staff and that is to be commended and has been a great partnership in ensuring we succeed. However, the quality isn't always adequate and we're better having our own internal team carrying out the resolutions. - HEAD OF TECHNOLOGY DELIVERY10B+ USDHealthcare and BiotechReview Source
Identifying Potential Improvements in TCS's Global Services
TCS demonstrates strong collaboration towards achieving mutual goals. TCS is recognized for quickly addressing queries, complaints or escalations, which enhances the overall service experience. We would expect to receive more ideas and innovation from TCS based on other engagements. TCS demonstrates notable strengths in Multi-language Service Desk and APAC EUS, showcasing great capabilities. However, there's room for improvement in Automated Service Desk. Regional support in North America and Europe is satisfactory, given the subcontracting model, but could be elevated to ensure greater reliability if TCS guarantee the service directly without partners. Change management capabilities need some development to address gaps in the engagement. - Sr Director Infra Service Management50M-1B USDRetailReview Source
TCS Outsourced Workplace Services
The dedicated resources that TCS has committed to our support staff has provided our organization the confidence to rely on their expertise to manage the day-to-day operations. This reliance has provided our internal leaders and stakeholders time and resources to undertake new initiatives, reduce costs, drive projects and delivery of programs that drive financial and productivity outcomes. - Service Desk Delivery Manager1B-10B USDBankingReview Source
TCS Service Desk Review
The Customer service provided by TCS service desk is exceptional. Staff are always polite, professional and patient with the customer experience being at the forfront of all interactions. The response time is very efficient, they acknowldge and address issues swiftly, minimizing downtime. Their technical expertise is impressive and have great first level resolution (FLR) stats and meet all service level agreements (SLAs). Communication is always clear and concise and they keepme informed on all issues/ rissk and challenges rffecting the service. TCS consistently prioritises our visions and objectives in the services they deliver, adapting alongside us we evolve and embrace new technologies and services. Overall, I am very satisfied with the TCS service desk. - Senior Manager - IT Application Services1B-10B USDRetailReview Source
TCS Team's Expertise Pivotal in Strengthening Retail IT Operations
TCS team's deep technical knowledge and ability to understand our Retail business's needs has been crucial in keeping our IT operations running smoothly. They clearly understand our business and the unique challenges we face due to the legacy applications that are critical for our business operations in the stores and warehouses.