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  3. Thomson Reuters Legal Tracker
Logo of Thomson Reuters Legal Tracker

Thomson Reuters Legal Tracker

byThomson Reuters
in Corporate Legal Operations Technology (Transitioning to E-Billing and Matter Management Technology)
4.7

Overview

Product Information on Thomson Reuters Legal Tracker

Updated 13th October 2025

What is Thomson Reuters Legal Tracker?

Thomson Reuters Legal Tracker is a software designed to help corporate legal departments manage legal matters, control spend, and streamline workflow processes. The software provides tools for matter management, electronic billing, analytics, and reporting to enable tracking of legal work and expenses. Legal Tracker allows legal departments to collaborate with law firms, automate invoice approvals, and monitor compliance with billing guidelines. It offers dashboards and data visualization to support decision-making and operational efficiency. The software aims to address challenges in legal spend management, process standardization, and transparency across legal portfolios. Legal Tracker can be integrated with existing systems to support workflow and document management needs in legal operations.

Thomson Reuters Legal Tracker Pricing

Thomson Reuters Legal Tracker software uses a subscription-based pricing model structured by the number of matters managed and user licenses required. The software’s price may vary according to the volume of transactions, configuration options, and specific features selected by the organization. Detailed quotes are typically provided based on organization size, usage, and required modules.

Overall experience with Thomson Reuters Legal Tracker

DIRECTOR OF LEGAL AND COMPLIANCE
500M - 1B USD, IT Services
FAVORABLE

“Legal Cost Management at your fingertips with Legal Tracker”

5.0
Oct 1, 2025
Legal Tracker is an excellent product that has helped us automate our legal spend, manage law firms, and automate workflow for payments, all in one tool.
Director, Legal Operations
10B - 30B USD, Healthcare and Biotech
CRITICAL

“Great Tool, but...”

2.0
Sep 7, 2021
Probably the best matter management, e-billing solution on the market, however the implementation was extremely painful. Thomson Reuters appears to be undergoing many internal changes are not staffed appropriately to support current clients. Have no technical expertise to build successful integrations.

About Company

Company Description

Updated 7th December 2023

Thomson Reuters is a global entity known for delivering news and information-based tools to professionals. It maintains a comprehensive network of journalists and expert editors, helping to keep users informed on global happenings, particularly in the fields of law, regulation, and tax modifications. Recognizing the intricate environments where their users function - mediums like tax, law, compliance, government, media - Thomson Reuters offers assistance to professionals, aiding them to adapt and thrive in the current digital disruption era.

Company Details

Updated 28th February 2024
Company type
Public
Year Founded
2008
Head office location
Toronto, Canada
Number of employees
10001+
Website
https://www.thomsonreuters.com/en.html

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Thomson Reuters Legal Tracker
Performance of Thomson Reuters Legal Tracker Across Market Features

Thomson Reuters Legal Tracker Likes & Dislikes

Like

Pre-approved fixed fee arrangements, once fed into the system, become a threshold for those particular invoices under that particular matter, both for the law firm and for the user. The best way to manage/check/validate volume discounting or approved hourly rates is through Legal Tracker. We have made considerable savings on expenses incurred on hiring paralegals to manage law firm invoicing.

Like

- great reporting capabilities - easy to code billing guidelines into tool - easy to navigate and administer internally when compared to prior tools

Like

The product. It cuts down legal cost, more efficient and give real time updates.

Dislike

One time efforts involving integrating with other in-house tools used by Finance teams is considerable. This may cause cascading delays to your implementation plan if not factored generously during planning stages.

Dislike

oversell integration capabilities - the technical integration team is inexperienced and was unprofessional at times.

Dislike

Report creating is quite difficult.

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Peer Discussions

Thomson Reuters Legal Tracker Reviews and Ratings

4.7

(5 Ratings)

Rating Distribution

5 Star
60%
4 Star
20%
3 Star
0%
2 Star
20%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

4.8

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • DIRECTOR OF LEGAL AND COMPLIANCE
    50M-1B USD
    IT Services
    Review Source

    Legal Cost Management at your fingertips with Legal Tracker

    5.0
    Oct 1, 2025
    Legal Tracker is an excellent product that has helped us automate our legal spend, manage law firms, and automate workflow for payments, all in one tool.
  • Senior Executive
    1B-10B USD
    Real Estate
    Review Source

    Easy-to-use tool that assists in getting legal bills swiftly into payment

    4.0
    Jul 27, 2023
    The tracker provides thorough case administration, simplified legal e-billing, customized data analysis and full interaction with the real time information of the court data as and when updated.
  • Senior Paralegal - IP
    50M-1B USD
    Miscellaneous
    Review Source

    Legal Tracker takes some work initially, but it is a HIGHLY effective tool!

    5.0
    Mar 10, 2022
    Legal Tracker has become pivotal to our budget for the Legal department, it has saved us a lot of money over the year!
  • Tax
    10B+ USD
    Finance (non-banking)
    Review Source

    Great Customer Service and Support.

    5.0
    Jan 12, 2022
    I have used the TR product at 3 companies. Customer service calls us back or returns emails quickly, and the various licenses allow one company to give only the necessary features to each emoloyee rather than pay for a large blanket license that 90% of employees do not use.
  • Director, Legal Operations
    10B+ USD
    Healthcare and Biotech
    Review Source

    Great Tool, but...

    2.0
    Sep 7, 2021
    Probably the best matter management, e-billing solution on the market, however the implementation was extremely painful. Thomson Reuters appears to be undergoing many internal changes are not staffed appropriately to support current clients. Have no technical expertise to build successful integrations.
Showing Result 1-5 of 5

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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