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Logo of ThousandEyes

ThousandEyes

byCisco Systems
in
4.0
Market Presence: Digital Experience Monitoring, UCaaS Monitoring

Overview

Product Information on ThousandEyes

Updated 23rd January 2023

What is ThousandEyes?

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, SaaS availability and other sources, while measuring web page load times and other key performance indicators.

ThousandEyes Pricing

ThousandEyes Product Images

Aggregate end user experience
Aggregate end user experience
Dashboard to monitor end users
Dashboard to monitor end users

Overall experience with ThousandEyes

Sr Project Manager
250M - 500M USD, Manufacturing
FAVORABLE

“Thousand Eyes: Interplay of Network Visualization and Performance”

4.0
Jun 22, 2024
It's one platform for many use cases starting with BGP, DNS, Website Monitoring to SaaS Adoption & Benchmarking.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ThousandEyes
Performance of ThousandEyes Across Market Features

ThousandEyes Likes & Dislikes

Like

Thousand Eyes's Service Availability to begin with and it is a better alternative to Packet Tracer. Their Network Path Visualization and End-User Performance is really great. Overall, this has improved our digital experience by monitoring our entire infrastructure & cloud, internet-centric environments.

Like

ease of use, the tool is very matter of fact, the tests work or they don't, you can easily get actionable intelligence out of the platform, and its easy to find whats causing degradation outside of your key vendors so you can guide your network vendor to make changes.

Like

The easy to use dashboard and test setup. I was able to set up 8 tests in 30 min that helped us monitor VoIP quality between branches and Call centers.

Dislike

Sometimes, it has been witnessed doing network hijacking where it consumes internet bandwidth for its performance but still provides Internet Insights.

Dislike

that you can't buy just time, I wish that you could get a month of service for a use case of load testing etc. instead you have to buy the product for a full year.

Dislike

Lack of external call in testing of our lines. I would love if they provided a call into our call centers to check for voice quality.

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Peer Discussions

ThousandEyes Reviews and Ratings

Showing data for 3 ratings and reviews for UCaaS Monitoring market. View all 121 ratings and reviews across markets for a complete picture.

4.0

(3 Ratings)

Rating Distribution

5 Star
33%
4 Star
67%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.7

Service & Support

4.7

Product Capabilities

4.7

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  • Sr Project Manager
    50M-1B USD
    Manufacturing
    Review Source

    Thousand Eyes: Interplay of Network Visualization and Performance

    4.0
    Jun 22, 2024
    It's one platform for many use cases starting with BGP, DNS, Website Monitoring to SaaS Adoption & Benchmarking.
  • Application Performance Architect
    <50M USD
    IT Services
    Review Source

    great implementation, and a flexible company

    5.0
    Aug 6, 2018
    thousandeyes support is excellent, thousandeyes is willing to adopt new features as long as there is a clear business reason.
  • IT Operations Manager
    1B-10B USD
    Manufacturing
    Review Source

    ThousandEyes gives us a view into our VoIP traffic.

    4.0
    Jul 26, 2018
    We were looking for a monitoring platform for our VoIP platform. We were seeing issues with call quality at our service desk that we were not seeing with other monitoring tools. Thousandeyes provided 2 critical tests that can help us monitor our call center VoIP traffic. We were looking to get a MOS score and test availability of our UC clusters. Implementation was fast and straight forward. The hardest part was getting the VM's stood up and tests configured.
  • IT ASSOCIATE
    1B-10B USD
    IT Services
    Review Source

    Identifying Network Issues Effortlessly in your UCaaS applications

    5.0
    Oct 15, 2024
    The platform is well-integrated with UCaaS solutions, especially excelling in environments with Webex (obviously), which makes it a perfect fit for organizations that are not only relying on Cisco tools. Its ability to monitor network performance at the endpoint level, specifically PCs running these applications, has been instrumental in identifying significant network issues that were previously hard to detect. Synthetic test are great to check the network 24/7
  • Manager of IT Services
    10B+ USD
    Banking
    Review Source

    Experiencing Cisco ThousandEyes: A Comprehensive Tool for Monitoring Devices

    5.0
    Jan 20, 2025
    My overall experience with Cisco Thousand has been good as I find it a one stop shop for monitoring different devices at the same time. It helps analyse the network performance of different devices.. Though it is a bit complex to understand and set up at the same time.
Showing Result 1-5 of 5

Recommended Gartner Research

  • Market Guide for UCaaS Monitoring

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