Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
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It's fast, intuitive, and doesn't overcomplicate things. Our team was able to start using it immediately, and our merchants find it easy to use.
I can chat with customers even through my cellphone, that saves me a lot of time when I am not in the office.
The flow function is amazing. It looks complex but is extremely easy to use. Adding the department function sealed the deal with our client.
The product is intentionally simple, which is great, but teams looking for very advanced enterprise-level features may need add-ons. Or sometimes it's so overly simple, that without proper instruction, you don't know how to use it until you're taught.
We use it for 2 companies in the same company, it is difficult to know which customer is which
It should have department function on the basic level. it also allowed users to see the billing which should have been the owner only.
