Overview
Product Information on Tidio
Updated 4th July 2025
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Overall experience with Tidio
OPERATIONS MANAGER
<50M USD, SoftwareFAVORABLE
“Simple, reliable chat tool that keeps you close to customers”
It's an easy to use, reliable chat tool that allows our team to communicate efficiently with merchants directly through our website.
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CRITICAL
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
Year Founded
2013
Head office location
San Francisco, United States
Number of employees
51 - 200
Website
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- OPERATIONS MANAGER<50M USDSoftwareReview Source
Simple, reliable chat tool that keeps you close to customers
It's an easy to use, reliable chat tool that allows our team to communicate efficiently with merchants directly through our website. - Director50M-1B USDConsumer GoodsReview Source
Users Appreciate Targeting Features but Critique Absence of Email Chat History
Seamless onboarding and rapid support for troubleshooting - Business Development Associate<50M USDRetailReview Source
AI Response Speed Causes Confusion Between Human and Automated Communication
It helped me take control of my customers, my only comment with this site is that AI is too quick to respond to the customers and some customers get confused if it is us or AI responding. - Owner<50M USDServices (non-Government)Review Source
The best app for chat on the market
Tidio went above and beyond to accommodate my requirements. They helped with the setup and even added an additional function to fulfill the clients needs. - VP OF OUTBOUND MARKETING<50M USDIT ServicesReview Source
Self-Service Features Provide Independence While Live Traffic Direction Lacks Simplicity
it’s mostly self-service with product documentation to troubleshoot problems
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