Overview
Product Information on Tidio
What is Tidio?
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Overall experience with Tidio
“Simple, reliable chat tool that keeps you close to customers”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
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Reviewer Insights for: Tidio
Tidio Likes & Dislikes
It's fast, intuitive, and doesn't overcomplicate things. Our team was able to start using it immediately, and our merchants find it easy to use.
I can chat with customers even through my cellphone, that saves me a lot of time when I am not in the office.
The flow function is amazing. It looks complex but is extremely easy to use. Adding the department function sealed the deal with our client.
The product is intentionally simple, which is great, but teams looking for very advanced enterprise-level features may need add-ons. Or sometimes it's so overly simple, that without proper instruction, you don't know how to use it until you're taught.
We use it for 2 companies in the same company, it is difficult to know which customer is which
It should have department function on the basic level. it also allowed users to see the billing which should have been the owner only.
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Tidio Reviews and Ratings
- OPERATIONS MANAGER<50M USDSoftwareReview Source
Simple, reliable chat tool that keeps you close to customers
It's an easy to use, reliable chat tool that allows our team to communicate efficiently with merchants directly through our website. - Business Development Associate<50M USDRetailReview Source
AI Response Speed Causes Confusion Between Human and Automated Communication
It helped me take control of my customers, my only comment with this site is that AI is too quick to respond to the customers and some customers get confused if it is us or AI responding. - Owner<50M USDServices (non-Government)Review Source
The best app for chat on the market
Tidio went above and beyond to accommodate my requirements. They helped with the setup and even added an additional function to fulfill the clients needs. - VP OF OUTBOUND MARKETING<50M USDIT ServicesReview Source
Self-Service Features Provide Independence While Live Traffic Direction Lacks Simplicity
it’s mostly self-service with product documentation to troubleshoot problems - Director<50M USDServices (non-Government)Review Source
Innovative Chatbot Simplifies Setup and Reduces Reception Workload Effectively
Good product that is innovative and easy to use. Clients appear to like the chatbot