• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Tidio
Logo of Tidio

Tidio

byTidio
in
4.6
Market Presence: Digital Customer Service and Support, Conversational Marketing Solutions

Overview

Product Information on Tidio

Updated 4th July 2025

What is Tidio?

Tidio is a social consumer service application that enables businesses to deliver customer support and engagement across social and messaging platforms through a unified interface. It integrates with Facebook Messenger, Instagram, and WhatsApp, allowing teams to manage conversations from social channels alongside live chat and email. With chatbots and AI agents like Lyro, Tidio can automate responses to common inquiries and provide instant assistance on social platforms. The system also supports proactive messaging, lead capture, and customer feedback collection, helping businesses meet consumer expectations for fast, convenient, and consistent support in their preferred communication channels. Tidio ensures that social interactions are tracked, routed, and resolved efficiently while maintaining context across all touch points.

Tidio Pricing

Tidio offers a free plan and tiered subscriptions based on monthly conversation volume. Paid plans start with core live chat, chatbots, and AI tools, scaling to include advanced analytics, branding control, API access, and managed services. Add-ons allow flexible upgrades for AI chats, chatbot triggers, and agent conversations. Enterprise options provide custom pricing and full feature access.

Tidio Product Images

67% resolution rate
67% resolution rate
Automated comms flows
Automated comms flows
All managed via one panel
All managed via one panel

Overall experience with Tidio

Director
50M - 250M USD, Consumer Goods
FAVORABLE

“Users Appreciate Targeting Features but Critique Absence of Email Chat History”

4.0
May 7, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Tidio Alternatives

Logo of Microsoft Dynamics 365 Customer Service
1. Microsoft Dynamics 365 Customer Service
4.4
(23 Ratings)
Logo of Oracle Fusion Knowledge Management
2. Oracle Fusion Knowledge Management
4.6
(7 Ratings)
Logo of Zendesk for customer service
3. Zendesk for customer service
4.3
(6 Ratings)
View All Alternatives

About Company

Company Description

Updated 26th June 2025

Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.

Company Details

Updated 26th June 2025
Year Founded
2013
Head office location
San Francisco, United States
Number of employees
51 - 200
Website
https://www.tidio.com/

Do You Manage Peer Insights at Tidio?

Access Vendor Portal to update and manage your profile.

Peer Discussions

Tidio Reviews and Ratings

4.6

(6 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director
    50M-1B USD
    Consumer Goods
    Review Source

    Users Appreciate Targeting Features but Critique Absence of Email Chat History

    4.0
    May 7, 2026
    Seamless onboarding and rapid support for troubleshooting
  • Director
    50M-1B USD
    Consumer Goods
    Review Source

    Users Appreciate Targeting Features but Critique Absence of Email Chat History

    4.0
    May 7, 2026
    Seamless onboarding and rapid support for troubleshooting
  • Read All 6 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Critical Capabilities for Customer Service Knowledge Management Systems
  • Magic Quadrant for Customer Service Knowledge Management Systems
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Performance of Tidio Across Market Features

Tidio Likes & Dislikes

Like

Love the AI suggestion tool The ability to target users and initiate chats The FAQ knowledge base

Like

Love the AI suggestion tool The ability to target users and initiate chats The FAQ knowledge base

Like

Love the AI suggestion tool The ability to target users and initiate chats The FAQ knowledge base

Reviewer Insights for: Tidio