Name: Tidio
Rating: 4.2 (92 reviews)

Overview

Product Information on Tidio

Updated 4th July 2025

What is Tidio?

Tidio is a lead generation platform that combines real-time engagement tools with automation and AI to capture, qualify, and convert website visitors. Through its customizable live chat widget and automated chatbots, Tidio can initiate conversations based on visitor behavior, collect contact information, and guide users through product or service discovery. The Flows builder allows businesses to design lead capture sequences with input fields, carousels, and conditional logic. Lyro, Tidio’s AI agent, can autonomously answer product questions and collect lead data even outside business hours. Integration with CRMs, email marketing tools, and platforms like Shopify and WordPress ensures captured leads are routed to the right systems for nurturing and follow-up. With targeted messaging, lead segmentation, and analytics, Tidio helps teams drive conversions and streamline lead management across digital channels.

Overall experience with Tidio

Director of Sales

Gov't/PS/ED <5,000 Employees, Government

FAVORABLE

“Product Eases Client Discussions But Falls Short on Advanced Automation”

5.0

Sep 3, 2025

it's pretty nice experience but I want to see more automation integrations with AI

Communications Associate

<50M USD, Energy and Utilities

CRITICAL

“Difficulty Justifying Ongoing Investment Despite Real-Time Support Features”

3.0

Aug 13, 2025

When working with insights, it's difficult to apply them in real-time to meet shareholder needs.

About Company

Company Description

Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.

Company Details

Year Founded

2013

Head office location

San Francisco, United States

Number of employees

51 - 200

Website

https://www.tidio.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Tidio

Performance of Tidio Across Market Features

Tidio Likes & Dislikes

It's easy to discuss with the clients on site

Our embedded chat feature provides client support in real time. and capturing market data.

I like the accuracy of the Lyro AI Agent feature, as well as being able to create a conversation flow based upon real customers questions/concerns with the product you may be selling to guide them in the correct path to an answer swiftly and accurately (based on your structured setup, of course).

Sometimes it's hard to customize different custom flows

I'm having trouble defending the return on investment for maintaining the service.

1. It sometimes isn't compatible with customers to upload files to 2. I wish the AI responses weren't so bot-sounding 3. I wish it had some sort of way to auto-recognize all available coupon codes for our retail site.

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Peer Discussions

Tidio Reviews and Ratings

Recommended Gartner Insights

Gov't/PS/Ed

Government

Review Source

Product Eases Client Discussions But Falls Short on Advanced Automation

Manager, Customer Service and Support

<50M USD

Retail

Tidio's Consistent Performance and Lyro AI Agent's Accuracy Makes this a MUST HAVE.

4.0

Jul 24, 2025

Have never had a glitch or issue with Tidio, and it works as suggested. It is, confidently, one of the best chatbot experiences I've had from a seller side of utilization.

Energy and Utilities

Difficulty Justifying Ongoing Investment Despite Real-Time Support Features

Digital Marketing Manager

Services (non-Government)

Chatbot Offers Easy Integration and Effective Customer Service

Aug 6, 2025

This has been a helpful customer service tool for us. I appreciate the functionality of the chatbot, different users, and being able to assign messages.

Sales Manager

Education

User Interest Grows with AI Features Despite Reservations About Product Cost

It is effective and with the new AI model in place, it becomes really interesting and easy.