Overview
Product Information on Tidio
Updated 4th July 2025
What is Tidio?
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Overall experience with Tidio
Director of Sales
Gov't/PS/ED <5,000 Employees, GovernmentFAVORABLE
“Product Eases Client Discussions But Falls Short on Advanced Automation”
it's pretty nice experience but I want to see more automation integrations with AI
Communications Associate
<50M USD, Energy and UtilitiesCRITICAL
“Difficulty Justifying Ongoing Investment Despite Real-Time Support Features”
When working with insights, it's difficult to apply them in real-time to meet shareholder needs.
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
Year Founded
2013
Head office location
San Francisco, United States
Number of employees
51 - 200
Website
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- Director of SalesGov't/PS/EdGovernmentReview Source
Product Eases Client Discussions But Falls Short on Advanced Automation
it's pretty nice experience but I want to see more automation integrations with AI - Manager, Customer Service and Support<50M USDRetailReview Source
Tidio's Consistent Performance and Lyro AI Agent's Accuracy Makes this a MUST HAVE.
Have never had a glitch or issue with Tidio, and it works as suggested. It is, confidently, one of the best chatbot experiences I've had from a seller side of utilization. - Communications Associate<50M USDEnergy and UtilitiesReview Source
Difficulty Justifying Ongoing Investment Despite Real-Time Support Features
When working with insights, it's difficult to apply them in real-time to meet shareholder needs. - Digital Marketing Manager<50M USDServices (non-Government)Review Source
Chatbot Offers Easy Integration and Effective Customer Service
This has been a helpful customer service tool for us. I appreciate the functionality of the chatbot, different users, and being able to assign messages. - Sales ManagerGov't/PS/EdEducationReview Source
User Interest Grows with AI Features Despite Reservations About Product Cost
It is effective and with the new AI model in place, it becomes really interesting and easy.
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