Overview
Product Information on Tidio
What is Tidio?
Tidio Pricing
Tidio Product Images
Overall experience with Tidio
“Product Eases Client Discussions But Falls Short on Advanced Automation”
“Difficulty Justifying Ongoing Investment Despite Real-Time Support Features”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Tidio
Performance of Tidio Across Market Features
Tidio Likes & Dislikes
It's easy to discuss with the clients on site
Our embedded chat feature provides client support in real time. and capturing market data.
I like the accuracy of the Lyro AI Agent feature, as well as being able to create a conversation flow based upon real customers questions/concerns with the product you may be selling to guide them in the correct path to an answer swiftly and accurately (based on your structured setup, of course).
Sometimes it's hard to customize different custom flows
I'm having trouble defending the return on investment for maintaining the service.
1. It sometimes isn't compatible with customers to upload files to 2. I wish the AI responses weren't so bot-sounding 3. I wish it had some sort of way to auto-recognize all available coupon codes for our retail site.
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Peer Discussions
Tidio Reviews and Ratings
- Director of SalesGov't/PS/EdGovernmentReview Source
Product Eases Client Discussions But Falls Short on Advanced Automation
it's pretty nice experience but I want to see more automation integrations with AI - Manager, Customer Service and Support<50M USDRetailReview Source
Tidio's Consistent Performance and Lyro AI Agent's Accuracy Makes this a MUST HAVE.
Have never had a glitch or issue with Tidio, and it works as suggested. It is, confidently, one of the best chatbot experiences I've had from a seller side of utilization. - Communications Associate<50M USDEnergy and UtilitiesReview Source
Difficulty Justifying Ongoing Investment Despite Real-Time Support Features
When working with insights, it's difficult to apply them in real-time to meet shareholder needs. - Digital Marketing Manager<50M USDServices (non-Government)Review Source
Chatbot Offers Easy Integration and Effective Customer Service
This has been a helpful customer service tool for us. I appreciate the functionality of the chatbot, different users, and being able to assign messages. - Sales ManagerGov't/PS/EdEducationReview Source
User Interest Grows with AI Features Despite Reservations About Product Cost
It is effective and with the new AI model in place, it becomes really interesting and easy.