Overview
Product Information on Totango
Updated 13th October 2025
What is Totango?
Totango Pricing
Overall experience with Totango
Enterprise Accounts
10B - 30B USD, SoftwareFAVORABLE
“Centralized Data and SuccessBlocs Streamline Customer Success Workflows in Totango”
Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360.
Customer Success Manager
<50M USD, IT ServicesCRITICAL
“Assessing Totango's Limited Formatting and Management Capabilities”
Good for a start, but too simplistic and not very intuitive.
About Company
Company Description
Totango is an enterprise focused on offering a Composable Customer Success platform. The platform, based on a modular foundation and ingrained best practices, is designed to adapt and grow in line with the evolving business needs. Totango's tools are noted for their speedy implementation and integration, prompt realization of value, and efficiency in ownership and operation. The firm's solution provides real-time access to customer health, alert notifications for risks and opportunities, as well as facilitating proactive, intelligent engagement with users to enhance net revenue retention and boost organizational productivity.
Company Details
Company type
Private
Year Founded
2010
Head office location
Redwood City, United States
Number of employees
51 - 200
Website
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- Enterprise Accounts10B+ USDSoftwareReview Source
Centralized Data and SuccessBlocs Streamline Customer Success Workflows in Totango
Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDSoftwareReview Source
Efficient Organization of Client Accounts With Accessible Data and Health Tracking
I like to use Totango to organize my client accounts and manage them from one centralized place. The dashboard, segments and filter options make it easy to organise the accounts. Account information as well as contact information are all viewable on the account ID which make it easy and can be integrated with tools like Active Campaign, Looker 360 Dashboard. - Communications Manager50M-1B USDMiscellaneousReview Source
Automation and playbooks ensure consistent follow-ups without added complexity
I have found Totango useful for keeping customer health,usage and engagement data in one place. - Customer Success Manager<50M USDIT ServicesReview Source
Assessing Totango's Limited Formatting and Management Capabilities
Good for a start, but too simplistic and not very intuitive. - LEAD CUSTOMER SUCCESS MANAGER<50M USDSoftwareReview Source
Transforming Business Operations with Totango's Dynamic Customer Success Solution
We use Totango for our Customer Success Management, Customer Onboarding, task management, project management, customer reporting, churn control and upselling. My overall opinion of the software is that is easy to use, reliable and they are making amazing improvements all the time.
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