Overview
Product Information on Totango
What is Totango?
Totango Pricing
Overall experience with Totango
“Efficient Organization of Client Accounts With Accessible Data and Health Tracking”
“Assessing Totango's Limited Formatting and Management Capabilities”
About Company
Company Description
Totango is an enterprise focused on offering a Composable Customer Success platform. The platform, based on a modular foundation and ingrained best practices, is designed to adapt and grow in line with the evolving business needs. Totango's tools are noted for their speedy implementation and integration, prompt realization of value, and efficiency in ownership and operation. The firm's solution provides real-time access to customer health, alert notifications for risks and opportunities, as well as facilitating proactive, intelligent engagement with users to enhance net revenue retention and boost organizational productivity.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Totango
Performance of Totango Across Market Features
Totango Likes & Dislikes
Many information can be displayed on the account record, and it's easy to track an account health.
Something I liked was the account summary, which I did not find in other similar platforms. It has a special place and allows you to place the executive summary in the right place. I also enjoyed the knowledge base of Totango, as well as the certification approach. Ability to add touchpoints via email.
The flexibility of building it to suit our specific business needs.
I miss the pipeline and stages view.
The account structure was not flexible enough to reflect my companys client structure. Poor management of contacts. Very limited formatting capabilities.
Customer facing use is a little lacking, but they are working on improving
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Peer Discussions
Totango Reviews and Ratings
- CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDSoftwareReview Source
Efficient Organization of Client Accounts With Accessible Data and Health Tracking
I like to use Totango to organize my client accounts and manage them from one centralized place. The dashboard, segments and filter options make it easy to organise the accounts. Account information as well as contact information are all viewable on the account ID which make it easy and can be integrated with tools like Active Campaign, Looker 360 Dashboard. - Customer Success Manager<50M USDIT ServicesReview Source
Assessing Totango's Limited Formatting and Management Capabilities
Good for a start, but too simplistic and not very intuitive. - LEAD CUSTOMER SUCCESS MANAGER<50M USDSoftwareReview Source
Transforming Business Operations with Totango's Dynamic Customer Success Solution
We use Totango for our Customer Success Management, Customer Onboarding, task management, project management, customer reporting, churn control and upselling. My overall opinion of the software is that is easy to use, reliable and they are making amazing improvements all the time. - Sr.MANAGER50M-1B USDIT ServicesReview Source
Simplicity and Ease: The Face of Totango Adoption
It was easy to Implement and the adoption was very easy. Very User Friendly. - Customer Service & Support Associate50M-1B USDSoftwareReview Source
Exploring Totango: An Insightful Tool for Account Health and Activity
I have been using totango for almost more than an year and got it configured as per our workflow, the platform provides seamless reports and notifications to customers on the status of their account health, also helps me and my team to get insightful reports of account activity tracking the health and usage of our platform.