Name: Totango
Rating: 4.2 (12 reviews)

Overview

Product Information on Totango

Updated 13th October 2025

What is Totango?

Totango is a software designed to assist businesses in managing and optimizing customer success. The software provides tools for monitoring customer engagement, automating workflows, and analyzing customer health metrics. Users can set and track goals for customer adoption, retention, and expansion. Totango enables segmentation of customer accounts, creating targeted actions based on activity and lifecycle stage. Through its integration capabilities with various business systems, the software facilitates a unified view of customer data. Teams can use Totango to collaborate on account plans and respond proactively to churn risks. The software aims to support organizations in improving customer satisfaction and achieving measurable business outcomes related to customer relationships.

Overall experience with Totango

Enterprise Accounts

10B - 30B USD, Software

FAVORABLE

“Centralized Data and SuccessBlocs Streamline Customer Success Workflows in Totango”

5.0

Apr 2, 2026

Prior to Totango, our CSM's were managing their books of business using a chaotic mix of Salesforce reports, spreadsheets and sticky notes. Totango brings order to that chaos by centralizing product usage telemetry, support tickets, billing data, and CRM integrations into a single Customer 360.

Customer Success Manager

<50M USD, IT Services

CRITICAL

“Assessing Totango's Limited Formatting and Management Capabilities”

3.0

Mar 12, 2025

Good for a start, but too simplistic and not very intuitive.

About Company

Company Description

Totango is an enterprise focused on offering a Composable Customer Success platform. The platform, based on a modular foundation and ingrained best practices, is designed to adapt and grow in line with the evolving business needs. Totango's tools are noted for their speedy implementation and integration, prompt realization of value, and efficiency in ownership and operation. The firm's solution provides real-time access to customer health, alert notifications for risks and opportunities, as well as facilitating proactive, intelligent engagement with users to enhance net revenue retention and boost organizational productivity.

Company Details

Company type

Private

Year Founded

2010

Head office location

Redwood City, United States

Number of employees

51 - 200

Website

http://www.totango.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Totango

Performance of Totango Across Market Features

Totango Likes & Dislikes

The absolute best feature of Totango is SuccessBlocs. Instead of handing you a blank canvas and forcing you to build everything from scratch, Totango provides these pre-built out of the box templates for common CS motions which really accelerates our time to value.

Something I liked was the account summary, which I did not find in other similar platforms. It has a special place and allows you to place the executive summary in the right place. I also enjoyed the knowledge base of Totango, as well as the certification approach. Ability to add touchpoints via email.

Many information can be displayed on the account record, and it's easy to track an account health.

Totango's native reporting and executive dashboarding sometimes leaves a lot to be desired. While this is great for day to day operational views for CSMs, building complex cross sectional reports for the C Suite can require us to export the data into a BI tool.

The account structure was not flexible enough to reflect my companys client structure. Poor management of contacts. Very limited formatting capabilities.

I miss the pipeline and stages view.

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Peer Discussions

Totango Reviews and Ratings

Recommended Gartner Insights

10B+ USD

Software

Review Source

Centralized Data and SuccessBlocs Streamline Customer Success Workflows in Totango

CUSTOMER SERVICE & SUPPORT ASSOCIATE

50M-1B USD

Efficient Organization of Client Accounts With Accessible Data and Health Tracking

4.0

Dec 10, 2025

I like to use Totango to organize my client accounts and manage them from one centralized place. The dashboard, segments and filter options make it easy to organise the accounts. Account information as well as contact information are all viewable on the account ID which make it easy and can be integrated with tools like Active Campaign, Looker 360 Dashboard.

<50M USD

IT Services

Assessing Totango's Limited Formatting and Management Capabilities

LEAD CUSTOMER SUCCESS MANAGER

Transforming Business Operations with Totango's Dynamic Customer Success Solution

Jan 22, 2025

We use Totango for our Customer Success Management, Customer Onboarding, task management, project management, customer reporting, churn control and upselling. My overall opinion of the software is that is easy to use, reliable and they are making amazing improvements all the time.

Sr.MANAGER

Simplicity and Ease: The Face of Totango Adoption

Sep 27, 2024

It was easy to Implement and the adoption was very easy. Very User Friendly.