• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. TrakCare
Logo of TrakCare

TrakCare

byInterSystems
in
4.0
Market Presence: Next-Generation Interactive Patient Care (Retired), Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)

Overview

Product Information on TrakCare

Updated 13th October 2025

What is TrakCare?

TrakCare is a healthcare information system software that provides electronic medical record management, supporting clinical, administrative, and financial processes for healthcare organizations. The software offers features for patient administration, results management, pharmacy, clinical documentation, and appointment scheduling. It enables healthcare providers to access and update patient data securely to facilitate coordinated care, streamline workflows, and enhance operational efficiency. TrakCare is designed to help organizations manage patient information, reduce manual paperwork, and improve decision-making by integrating data across multiple health disciplines and departments within a single digital platform.

TrakCare Pricing

TrakCare software utilizes a modular pricing model that is typically based on factors such as the number of users, supported functions, and the scale of deployment. Pricing structure may include licensing fees, implementation costs, and ongoing support or maintenance charges, with specific terms negotiated according to the requirements of each organization.

Overall experience with TrakCare

Internal Medicine
<50M USD, Healthcare and Biotech
FAVORABLE

“TrakCare: The Next Generation Tool for Enhanced Patient Care”

4.0
Dec 7, 2024
TrakCare has the patient engagement tools that are essential for patient care in the next generation. But, there is one disadvantage of the platform: there are not so many possibilities to choose from and adjust it to our needs.
Director - Health Services
50M - 250M USD, Healthcare and Biotech
CRITICAL

“What we saw is NOT what we got - Product”

2.0
Mar 5, 2019
Product showcased did raise a lot of expectations on the product and it was disappointing to see some basic requirements not met.

About Company

Company Description

Updated 25th July 2024

InterSystems is a creative data technology company solving complex problems with extremely critical data in the healthcare, finance, manufacturing and supply chain sectors. The cloud-first data platforms solve scalability, interoperability, and speed problems for large organizations around the globe. InterSystems also develops and supports unique managed services for hospital EMRs, unified care records for communities and nations, and laboratory information management systems. InterSystems is committed to 24×7 support for customers and partners in more than 80 countries. Privately Heldly held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide.

Company Details

Updated 6th August 2025
Year Founded
1978
Head office location
One Congress, Boston, United States
Number of employees
1000 - 2499
Annual Revenue
1B-3B USD
Website
https://intersystems.com

Do You Manage Peer Insights at InterSystems?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: TrakCare
Performance of TrakCare Across Market Features

TrakCare Likes & Dislikes

Like

TrakCares appointment scheduling and secure messaging have enhanced patient relationship management and enhanced the number of patients attending appointments with increased satisfaction levels.

Like

Probably the product has more to offer but we have not seen the benefits yet

Like

ePMA Decision support Floor Plans

Dislike

Adapting workflows for our requirements has been quite difficult. The pre-configured templates are not always in harmony with our current processes which leads to some waste of time.

Dislike

Customization is cumbersome, time taken to resolve issues extremely lengthy.....

Dislike

Configuration is sometimes difficult side be side visualisation of before and after documents

Top TrakCare Alternatives

Logo of MyChart
1. MyChart
4
(21 Ratings)
Logo of Get Well 360
2. Get Well 360
4
(2 Ratings)
Logo of Care Experience Platform
3. Care Experience Platform
5
(2 Ratings)
View All Alternatives

Peer Discussions

TrakCare Reviews and Ratings

Showing data for 13 ratings and reviews for Next-Generation Interactive Patient Care (Retired) market. View all 16 ratings and reviews across markets for a complete picture.

4.0

(13 Ratings)

Rating Distribution

5 Star
31%
4 Star
62%
3 Star
0%
2 Star
8%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.3

Service & Support

3.9

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Internal Medicine
    <50M USD
    Healthcare and Biotech
    Review Source

    TrakCare: The Next Generation Tool for Enhanced Patient Care

    4.0
    Dec 7, 2024
    TrakCare has the patient engagement tools that are essential for patient care in the next generation. But, there is one disadvantage of the platform: there are not so many possibilities to choose from and adjust it to our needs.
  • CIO
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Love the modern look and feel of TrakCare

    4.0
    Oct 18, 2022
    supportive and insightful implementation team who were incredibly suportive
  • CIO
    <50M USD
    Healthcare and Biotech
    Review Source

    The best EMR solution for Medium sized hospitals in the Middle east market

    4.0
    Oct 27, 2021
    Trakcare gave our organization the flexible EMR that we needed which was compliant with our market regulations. We were looking for a centralized EMR for our group facilities that can connect to the government HIE, and follows the regulatory requirements of documentation, and at the same time gave our doctors the data needed for the patient care following best practices that can takes us to HIMSS Level 6/7. Their capabilities to integrate are very robust even if the actual methods of integration used by default are older style: we had to push them to use APIs which the software can handle well but probably not their technical local team. I had been following the product for many years as one of the best in the market and at the same time much better priced than Cerner or Epic, which are clearly not made for Medium sized private hospitals. Trakcare has become at this point the lead as the best EMR in the private sector market with some large groups signings The team was quite capable after adjusting one or the other consultant. We did the first phase almost 60% remotely (only coming out of COVID) and still managed to deliver it in a short time (greenfield Hospital and 2 medical centers). Outpatient and main ancillaries where done basically in 5 months delayed from our side. Inpatient, OT, ICU, L&D and ED only 3 months after.
  • Applications Section Manager
    10B+ USD
    Healthcare and Biotech
    Review Source

    Essential tool in move to electronic patient records

    4.0
    Dec 22, 2020
    The product is an essential tool in our modernization and move to an electronic patient record in our organization and, in particular our board is using many aspects of the system to allow us to do this
  • CIO
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Excellent experience!

    5.0
    Sep 17, 2020
    Excellent experience. It is a company very committed to the client and to their objectives. Its products are focused on usability, with a focus always on the user.
Showing Result 1-5 of 13

Recommended Gartner Research

  • Market Guide for Next-Generation Interactive Patient Care (Retired)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.