Overview
Product Information on OpenScape Voice
What is OpenScape Voice?
OpenScape Voice Pricing
Overall experience with OpenScape Voice
“One of the best collaboration tools”
“Solution adopted as a corporate voice communication but I would not recommend it”
About Company
Company Description
Atos Unify represents a collection of remote and distributed work solutions from the Atos Group. This encapsulates Atos's proprietary OpenScape communication platforms and a variety of cloud solutions, developed in collaboration with strategic partners. These offerings cater to enterprises seeking to enhance their employee collaboration or customer contact, as well as those operating in emergency, trading, and dispatch settings. In conjunction with Atos's expertise in digital transformation - featuring cybersecurity, high performance and edge computing, artificial intelligence, software integration, and change management - Atos Unify solutions aim to revolutionize the employee and customer experience in a multi-vendor environment, thereby augmenting agility, sustainability, and cost-effectiveness. This is accomplished while steering clear of favoritism, marketing rhetoric, and financial disclosures.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: OpenScape Voice
Performance of OpenScape Voice Across Market Features
OpenScape Voice Likes & Dislikes
This product has a very interesting feature. This is the ability to answer a call on your smartphone and to be able to send this call to your desk phone without hanging up.
We had a solution with a physical phone that replaced the previous PBX system. The integration with the network system was mainly flawless and the physical phone provides a good set of functionality for conferencing and redirecting users
Simple logins and easy procedure to reset pins
I have no complaints for the purpose of the tool.
Audio Quality is extremely poor if compared e.g. Lync / Skype for business or the old PBX system that we had in place
sometimes would randomly reboot my phone but not often
Top OpenScape Voice Alternatives
Peer Discussions
OpenScape Voice Reviews and Ratings
- Analista de Suporte50M-1B USDManufacturingReview Source
One of the best collaboration tools
Great collaboration tool where you can phone, conference, share presentations with people from anywhere in the world. - Service Desk Analyst<50M USDMiscellaneousReview Source
Voice gave us a nice and simple phone system with great support
Voice was used in my old comapny and I thought it worked well with how we were situated. Our team were reliant on hot desking and we all had our own Voice logins which made it easy to access any phone and use it as if it were our normal desk. - Telecommunications Analyst50M-1B USDEnergy and UtilitiesReview Source
Very stable OSV and with basic training the solution becomes administration.
OpenScape Voice has been deployed as an overlay solution on our existing HiPath 4000 telephony system to provide centralized SIP session management. This simplifies administration, reduces toll costs, and makes it easier to migrate to software-based IP communications. - Solution Architect10B+ USDBankingReview Source
Solution adopted as a corporate voice communication but I would not recommend it
We introduced the Openscape solution for Corporate VOIP and (partially) presence awareness. Many functionalities have not been enabled as not stable. For example chat and messaging, desktop sharing solutions. I was not primarily involved in the selection of the vendor and in the first trial, but I took part in the rollout and user testing phase. I had experience with other VOIP solutions and I found the solution adopted not good in general for voice quality and portfolio of functionalities offered. - Customer Service Sales Representative /10B+ USDRetailReview Source
OpenScape Voice it works
For the most part it work, but the quality of the voice is not that great, have a hard time understanfding sometimes and same for them.