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“Great support from Oracle Utilities, CC&B and MDMS are solid.”
“What not to do.”
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Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
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Utilities Customer Care & Billings (CC&B) Reviews and Ratings
- Director - Customer Engagement Transform1B-10B USDEnergy and UtilitiesReview Source
Great support from Oracle Utilities, CC&B and MDMS are solid.
First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation. Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items. We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse.
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