Overview
Product Information on Utilities Customer Care & Billings (CC&B)
Updated 13th October 2025
What is Utilities Customer Care & Billings (CC&B)?
Utilities Customer Care & Billings (CC&B) Pricing
Overall experience with Utilities Customer Care & Billings (CC&B)
Director - Customer Engagement Transform
1B - 3B USD, Energy and UtilitiesFAVORABLE
“Great support from Oracle Utilities, CC&B and MDMS are solid.”
First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation.
Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items.
We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse.
Data Analyst
1B - 3B USD, Energy and UtilitiesCRITICAL
“What not to do.”
Project ran a year past go live and cost neared double what was originally scoped.
About Company
Company Description
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Company Details
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
Do You Manage Peer Insights at Oracle?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Utilities Customer Care & Billings (CC&B)
Performance of Utilities Customer Care & Billings (CC&B) Across Market Features
Utilities Customer Care & Billings (CC&B) Likes & Dislikes
Flexibility and extensibility. Particularly within CC&B.
The scalability of the product with our exisitng infrastructure.
Flexibility around configuration and the user experience.
Weblogic SOA can be complex to manage.
To must customization was needed to make it mirror our daily work flow.
Some of the out of the box functionality didn't match our current practice that has caused some customer frustration. Examples: no pre-pay and budget billing rules.
Top Utilities Customer Care & Billings (CC&B) Alternatives
Peer Discussions
Utilities Customer Care & Billings (CC&B) Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- Director - Customer Engagement Transform1B-10B USDEnergy and UtilitiesReview Source
Great support from Oracle Utilities, CC&B and MDMS are solid.
First, an overall caveat that we are still implementing the solution and plan to go live in May of 2018, so my feedback is specific to implementation. Especially within the Utility GBU, we've been very, very happy with the support we've received from Oracle development. We've also had occasion to bring in what are referred to as "black belts" who have access to many areas of Oracle and that was a good experience, helping us work through some tough technical issues. When we need help outside of the Utility GBU the response is slower and requires more work on our part, but I wouldn't say more so than any other vendor I've had in the past. I also appreciate Oracle's use of customer groups to inform the product. We even had that product managers out for a couple of days during the project to provide feedback on functionality gaps and "wish list" items. We've been very happy with the feature completeness of the product and have very few customizations, which is evidence of a very mature product. CC&B, MDMS, SOM, SGG, DataRaker and OPower have been very good for us. ODM needs to add some features particularly around the device management lifecycle (Out of the box reporting for meter sampling, more structure around receiving stock), which I think will come with time. OUA has been challenging to implement and run, but really beats the alternative of creating a custom data warehouse. - Vice President, Customer Service and Chi1B-10B USDEnergy and UtilitiesReview Source
Our implementation went incredibly well and our users love the product.
Throughout the implementation the experience was excellent. Our partners were responsive to issues and concerns and very collaborative. They were quick to offer solutions and insights to ensure our project was successful including innovative testing that added to the quality of our install. We went live on time and under budget with a quality. Additionally, our users love the system and have adapted quickly to it. - Manager IT Architecture10B+ USDEnergy and UtilitiesReview Source
Implemented for 1 utility with help (2006), then added 5 more utilities on our own (2017)
We have been satisfied with the stability of this product.Since our original implementation of 2.2M customers within 1 LDC, we have since added 5 more LDCs and 800K customers. We were able to do this on our own without Oracle or Systems Integrator. Influencing the enhancement direction has been slow, but I understand they have alot of customers to deal with. - Director, Customer Services Excellence1B-10B USDEnergy and UtilitiesReview Source
CCB presence in the Ontario market is growing and maturing the product.
Vendor is responsive and able to support regulatory changes in timely manner and leverages other CCB users in the Ontario market to share development costs. Ontario support presences is starting to grow, but originally no local presence was available Experience resource to support development work are available through vendor Oracle continues to improve the product and its roadmap - Sales Administrative Manager50M-1B USDEnergy and UtilitiesReview Source
Implementation on time with easy relationship with partners and Oracle
Good acknowledgment and experience and good product. Prices high to licenses. Oracle don't have enough consultants in Colombia.
Showing Result 1-5 of 20