Utilities Customer Care & Billings (CC&B) Alternatives

Implementation was long and more complex that we had tought. But the product works fine and users are very happy with it.

Open is a company that provides comprehensive solutions and adds value across all its utility options, significantly contributing to ensuring the proper delivery of billing services for residential utilities. Additionally, through its commercial management, Open leverages the adoption of new trends and technologies that optimize and strengthen internal business operations. Similarly, through event management and internal process optimization, it makes high-level contributions that promote operational efficiency, service quality, and continuous improvement.

Engineering has been our main supplier for several years and we are very satisfied, even of the product Net@SIU

Itineris has proven to be a true partner in all aspects of the relationship. Recently we renewed our contract with Itineris until 2022 with likely extension until 2025 (+7 years). ALM en roadmap strategy is joint effort.

There is not much experience since the system is just 2+ months live. There is not much experience since the system is just 2+ months live

SAP is on of the largest tech companies in the world and their product maintains the quality to be the market leader.

Overall IT costs have been brought down with an increased revenue. mPower CIS is user friendly and easy to use.

Ferranti has a high capacity to execute, seems to have problems to find competent partners in the energy sector.