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  3. Veeva CRM
Logo of Veeva CRM

Veeva CRM

byVeeva Systems
in CRM in Life Sciences
4.4

Overview

Product Information on Veeva CRM

Updated 13th October 2025

What is Veeva CRM?

Veeva CRM is a software designed for the life sciences industry to facilitate customer relationship management activities. The software enables users to manage interactions with healthcare professionals and organizations, track multichannel engagement, and coordinate field force activities. It provides functionality for territory management, call planning, and capturing meeting outcomes, while supporting compliance requirements specific to the life sciences sector. Veeva CRM helps organizations streamline processes related to customer data, engagement history, and internal collaboration, assisting teams in organizing information and optimizing communication with key stakeholders. The software is accessible across mobile devices and integrates with other enterprise systems to support data-driven decision-making and operational efficiency.

Veeva CRM Pricing

Veeva CRM software uses a subscription-based pricing model, where organizations pay recurring fees based on the number of users and selected modules. The software offers various tiers and add-on functionalities, which can affect the overall subscription cost depending on the set of features and services utilized. Pricing details are typically customized according to organizational requirements.

Overall experience with Veeva CRM

Principal statistical programmer
50M - 250M USD, Healthcare and Biotech
FAVORABLE

“Veeva CRM: A Robust Solution for Life Sciences and Pharmaceuticals”

5.0
Feb 6, 2025
is a powerful, industry-specific customer relationship management tool, specifically designed for the life sciences and pharmaceutical sectors
Sr.Analyst
500M - 1B USD, IT Services
CRITICAL

“Veeva Good For Pharma Companies.”

2.0
Jan 15, 2021
I have used for 1 year in my organization, The app suite is very easy to navigate and use and it is use only Hospitalization or Pharmacy companies as it mostly organization and vey less effective than salesforce.

About Company

Company Description

Updated 7th December 2023

Veeva Systems Inc. specializes in providing cloud-based software solutions for the global life sciences industry. The firm's innovative products are used by a wide variety of companies in the sector. Its headquarters are located in the San Francisco Bay Area and it operates additional offices across Canada, Europe, Asia, and Latin America. The company is committed to the constant development of its technological offerings to ensure it continues to address the challenges faced in the life sciences industry.

Company Details

Updated 26th February 2025
Company type
Public
Head office location
Pleasanton, United States
Number of employees
5001 - 10000
Website
http://www.veeva.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Veeva CRM Reviews and Ratings

4.4

(28 Ratings)

Rating Distribution

5 Star
50%
4 Star
43%
3 Star
4%
2 Star
4%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.3

Filter Reviews
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  • Principal statistical programmer
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Veeva CRM: A Robust Solution for Life Sciences and Pharmaceuticals

    5.0
    Feb 6, 2025
    is a powerful, industry-specific customer relationship management tool, specifically designed for the life sciences and pharmaceutical sectors
  • Engineer
    50M-1B USD
    Telecommunication
    Review Source

    Veeva CRM is highly recommended for companies that need automated dashboards and anlytics.

    4.0
    Dec 8, 2024
    Veeva CRM provides fast technical support, and is also integrated with Salesforce, making uploads and so on very easy.
  • Head Of Digital Operations
    10B+ USD
    Healthcare and Biotech
    Review Source

    Good product for big pharma not sure how good compared to competitors

    4.0
    Feb 6, 2021
    integration with other sf based products could be betterr. in addition to this customer support could be better.
  • Sr.Analyst
    50M-1B USD
    IT Services

    Veeva Good For Pharma Companies.

    2.0
    Jan 15, 2021
    I have used for 1 year in my organization, The app suite is very easy to navigate and use and it is use only Hospitalization or Pharmacy companies as it mostly organization and vey less effective than salesforce.
  • Primary Healthcare Rep
    10B+ USD
    Healthcare and Biotech
    Review Source

    Analytics and Insights are great, would appreciate a little more customization flexibility

    4.0
    Nov 25, 2019
    in general my experience with Veeva has been very positive. i especially like the insights and analytics Veeva provides. I do wish there was some functionality where I had more freedom more customization; however I don’t know if that is a capability issue or an issue related to rules set by our organisation.
Showing Result 1-5 of 28

Recommended Gartner Insights

  • Market Guide for CRM in Life Sciences
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Reviewer Insights for: Veeva CRM
Performance of Veeva CRM Across Market Features

Veeva CRM Likes & Dislikes

Like

Veeva CRM provides seamless integration with salesforce, making it an excellent choice for the life sciences and efficient data management and industry specific capabilities

Like

Usability and adaptability is good for Pharma based companies.

Like

Veeva CRM Provides excellent dashboard and analytics services, and is very easy to use.

Dislike

Veeva CRM can be complex to navigate, requiring extensive training for new users.

Dislike

New comer may not keep interest in taking the Veeva , which takes time to understand it.

Dislike

License fees are very expensive, and only supported in certain countries.