Overview
Product Information on Velaris
What is Velaris?
Velaris Pricing
Overall experience with Velaris
“Comprehensive Tool Integration and Customizable Data Offer Streamlined Account Insights”
“Really good platform, room for improvements”
About Company
Company Description
Velaris is an AI system built for Customer Success at scale. The platform consolidates health scores, product usage, and engagement data into one place, giving teams real-time visibility into every account. With AI-enriched signals, Velaris predicts outcomes like churn risk or expansion opportunities so teams can act early. Manual tasks and repetitive workflows are automated by AI, enabling Customer Success Managers to focus on building relationships and delivering value. Velaris also provides hands-on onboarding, proactive guidance, and responsive support, ensuring the platform fits into existing operations while evolving with customer needs. Designed to help teams see clearly, act decisively, and scale effectively, Velaris combines advanced technology with dedicated support to drive lasting customer outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Velaris
Velaris Likes & Dislikes
Having all the tools under one roof. Being able to get a quick scan of an account, while being able to custom configure the data and information that is available. Time efficiency is greatly improved.
- How much info you have from accounts/portfolio - All integrated in one place - Project Management view
The number of available integrations, reporting, support.
It is a little overwhelming at first due to the many functionalities and metrics available.It can take some time, but once setup, everything one needs is as your finger tips.
- Data inaccuracy - Lack of integration with Google Calendar - A lot of clicks to create a task
do not have much to say yet.
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Peer Discussions
Velaris Reviews and Ratings
- Sr. CSM50M-1B USDTelecommunicationReview Source
Comprehensive Tool Integration and Customizable Data Offer Streamlined Account Insights
Very well integrated with the many tools we rely on. Great onboarding experience with our dedicated CSM who was very involved and supportive. More than enough data and trackable metrics. - Customer Success Manager<50M USDSoftwareReview Source
Really good platform, room for improvements
Velaris is a strong platform with a lot of potential to become even more impactful. That said, we're still experiencing some challenges with data accuracy, integration setup and a few platform-related bugs. Addressing these issues would make a significant difference in our overall experience. Integration with Google Calendar would also be great! - Operations Manager<50M USDServices (non-Government)Review Source
Unmatched Customer Support and Integration Capabilities
Lovely customer support, very adjustable tool, a lot of integration potential. - Customer Success Manager<50M USDSoftwareReview Source
Exploring Velaris: Great Insights, Challenging Features
Velaris gives me great insight to my customer portfolio. There are some features that are missing. - Sales Manager<50M USDSoftwareReview Source
Versatile Product Inspires User Engagement Despite Flaws
Lots of features, but lacks a bit of finishing touch. Easy to use healts scores, but hard to use churn pipelines.