Overview
Product Information on Verint Speech Analytics
What is Verint Speech Analytics?
Verint Speech Analytics Pricing
Overall experience with Verint Speech Analytics
“Seamless Data Access with Genie Bot”
“Voice analytics at its best”
About Company
Company Description
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Verint Speech Analytics
Performance of Verint Speech Analytics Across Market Features
Verint Speech Analytics Likes & Dislikes
Genie Bot has been a great addition in 2025, looking forward to those new features that will come out soon.
1. dashboard can be created easily by staff consuming the product 2. migration from existing telephony to Verint is easy 3. Verint can be deployed on top of existing telephony solution as well.
Use of ML and predictive analytics along with NLP, NLU , Real time speech analytics , Analytics enabled quality management
Latency issues/data not mapping - specifically with Speech data not moving over to KPI dashboards
1. dependent on U1 and modifications on it takes business level callouts 2. downtimes - it impacts the teams ability to make more phone calls which will improve teams efficiency
Language model needs customization , transcription accuracy
Top Verint Speech Analytics Alternatives
Peer Discussions
Verint Speech Analytics Reviews and Ratings
- Manager10B+ USDHealthcare and BiotechReview Source
Seamless Data Access with Genie Bot
Have been leveraging speech analytics, and most recently the AI genie bot, which has allowed us to leverage our categories and get data more seamlessly and quickly for our operational partners - MANAGER PRODUCT DEVELOPMENT<50M USDRetailReview Source
Voice analytics at its best
this was there first voice Analytics tool i had reviwed or used. It Is used to predict conversions. the dispositions listed on the tool makes data consumption all the more easier - VP10B+ USDTelecommunicationReview Source
It is powerful in extracting insights , comes with amazing quality of support.
It is very easy to deploy , with easy learning curve and highly customizable - FOUNDER<50M USDTelecommunicationReview Source
Good Voice Analytics to draw meaningful insight from customer voice interactions
Good Voice Analytics tool to draw meaningful insight from customer voice interactions. Need from compliance perspective as well.