Name: Vonage Business Communications (VBC)
Rating: 4.5 (382 reviews)

Overview

Product Information on Vonage Business Communications (VBC)

Updated 13th October 2025

What is Vonage Business Communications (VBC)?

Vonage Business Communications is a cloud-based unified communications software designed to facilitate business communication and collaboration for organizations of various sizes. The software integrates voice, messaging, video, and conferencing capabilities to enable users to interact internally and externally from multiple devices, including desktops and mobile phones. Vonage Business Communications offers features such as VoIP calling, SMS messaging, call recording, team messaging, and integrations with customer relationship management and productivity applications. The software aims to address the challenge of scattered business communications by providing a single platform for managing calls, messages, meetings, and contacts. It is structured to enhance workflow efficiency and support remote and hybrid work models.

Overall experience with Vonage Business Communications (VBC)

IT Manager

<50M USD, Services (non-Government)

FAVORABLE

“Vonage Business Communications Offers Reliable Team Connectivity and Device Sync Support”

5.0

Feb 5, 2026

Vonage Business Communications is easy to use, reliable and keeps teams connected seamlessly. Overall my experience is very good. We have been using Vonage for 6 years. They provide very good service.

It Project Manager

50M - 250M USD, Healthcare and Biotech

CRITICAL

“Dealing with the Occasional Glitches in Feature-rich Products”

3.0

Mar 17, 2026

There is the occasional bug of feature break, but its usually short lived or theres a work around for it. Overall 99% of the time there isn't a major outage.

About Company

Company Description

Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.

Company Details

Company type

Public

Year Founded

2001

Head office location

Holmdel, United States

Number of employees

5001 - 10000

Annual Revenue

30B+ USD

Website

http://www.vonage.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Vonage Business Communications (VBC)

Reviewer Insights for: Vonage Business Communications (VBC)

Deciding Factors: Vonage Business Communications (VBC) Vs. Market Average

Performance of Vonage Business Communications (VBC) Across Market Features

Vonage Business Communications (VBC) Likes & Dislikes

Call quality and multiple device sync support. It supports a single sign-in feature that makes it easier to login with your official email address. It also supports text message facility. Teams massaging is the best feature in Vonage.

How easy it is to forward to other numbers How easy it is to make changes as an administrator Flexibility to create custom solutions within Vonage as an administrator

The app center is surprisingly deep - it plays nice with the tools we already use like Salesforce.

Vonage's paid call recording feature.

I wish there was ability to have more than one Super User on an account When troubleshooting SMS not working, support makes you provide multiple instances of exact date and times of instances not working. When becomes inconvenient for end user at times to gather. Virtual Receptionist sometimes break, and support doesn't have a great fix for it often at times. Requiring administrators to have to manually come up with work arounds/solutions.

The admin portal can be a bit of a maze sometimes.

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Peer Discussions

Vonage Business Communications (VBC) Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Healthcare and Biotech

Review Source

Dealing with the Occasional Glitches in Feature-rich Products

<50M USD

Services (non-Government)

Vonage Business Communications Offers Reliable Team Connectivity and Device Sync Support

Engineer

1B-10B USD

Vonage VBC: The "set it and forget it" upgrade that finally unchained my team from their desks.

4.0

Mar 27, 2026

The sheer flexibility is the best part. Being able to flip a call from my desk phone to my cell while I'm walking to my car without the client ever knowing is a total game changer.

IT SERVICES ASSOCIATE

IT Services

A Reliable Communication Tool with Smoother Experience

Aug 29, 2025

Our experience with Vonage Business Communications has been very good since its installation. It makes calling and messaging simple, and the support team is very responsive. Setup was smooth, and the system runs reliably, though the video features could be stronger

Outstanding Customer Service with an Intuitive Platform

Aug 11, 2025

Customer service is outstanding. The platform is very intuitive and easy to use. Our assigned account rep is like a part of our team.

Overview

Product Information on Vonage Business Communications (VBC)

What is Vonage Business Communications (VBC)?

Vonage Business Communications (VBC) Pricing

Overall experience with Vonage Business Communications (VBC)

“Vonage Business Communications Offers Reliable Team Connectivity and Device Sync Support”

“Dealing with the Occasional Glitches in Feature-rich Products”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Vonage Business Communications (VBC)

Reviewer Insights for: Vonage Business Communications (VBC)

Deciding Factors: Vonage Business Communications (VBC) Vs. Market Average

Performance of Vonage Business Communications (VBC) Across Market Features

Vonage Business Communications (VBC) Likes & Dislikes

Top Vonage Business Communications (VBC) Alternatives

Peer Discussions

Vonage Business Communications (VBC) Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

User Sentiment About Vonage Business Communications (VBC)

Reviewer Insights for: Vonage Business Communications (VBC)

Deciding Factors: Vonage Business Communications (VBC) Vs. Market Average

Performance of Vonage Business Communications (VBC) Across Market Features

Vonage Business Communications (VBC) Likes & Dislikes

Recommended Gartner Insights

Top Vonage Business Communications (VBC) Alternatives

Vonage Business Communications (VBC) Reviews and Ratings

Dealing with the Occasional Glitches in Feature-rich Products

Vonage Business Communications Offers Reliable Team Connectivity and Device Sync Support

Vonage VBC: The "set it and forget it" upgrade that finally unchained my team from their desks.

A Reliable Communication Tool with Smoother Experience

Outstanding Customer Service with an Intuitive Platform

4.5

(382 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

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3. Microsoft Skype for Business Online (Legacy)