Overview
Product Information on Vonage Business Communications (VBC)
Updated 13th October 2025
What is Vonage Business Communications (VBC)?
Vonage Business Communications (VBC) Pricing
Overall experience with Vonage Business Communications (VBC)
IT Associate
250M - 500M USD, Services (non-Government)FAVORABLE
“My overall impression is positive. Vonage has been a valued partner for my organization. ”
Our organization operates within a highly complex telephony environment spanning both contact center and business communications. Vonage successfully led a year-long migration from our legacy on-premises Cisco platform, providing consistent support and expertise at every stage of the transition.
Since completing the migration, Vonage has continued to be a highly valued partner, supporting the ongoing management of our environment while driving enhancements that have improved system performance, reliability and overall productivity.
IT Associate
1B - 3B USD, Energy and UtilitiesCRITICAL
“Good General Business Platform with Mixed Results in Advanced Operational Use Cases”
Our overall experience with Vonage has been mixed. Day-today calling functionality is generally stable, and the support teams have typically been professional and willing to engage when issues are escalated appropriately. Some issues have required lengthy troubleshooting efforts involving multiple vendors and extended escalation timelines before meaningful progress was made. While we appreciate the willingness of support personnel and product teams to discuss concerns, there has also been a noticeable shift in development focus toward Intelligent Workspace, which appears to limit enhancement prioritization for existing platforms currently in production use. Overall, the platform is functional for many standard business communication needs, but organizations with complex IVR, utility operations, contact center workflows, or highly integrated telephony environments may encounter operational limitations that require significant coordination and troubleshooting effort.
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
Company type
Public
Year Founded
2001
Head office location
Holmdel, United States
Number of employees
5001 - 10000
Annual Revenue
30B+ USD
Website
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Vonage Business Communications (VBC) Reviews and Ratings
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- IT Associate1B-10B USDEnergy and UtilitiesReview Source
Good General Business Platform with Mixed Results in Advanced Operational Use Cases
Our overall experience with Vonage has been mixed. Day-today calling functionality is generally stable, and the support teams have typically been professional and willing to engage when issues are escalated appropriately. Some issues have required lengthy troubleshooting efforts involving multiple vendors and extended escalation timelines before meaningful progress was made. While we appreciate the willingness of support personnel and product teams to discuss concerns, there has also been a noticeable shift in development focus toward Intelligent Workspace, which appears to limit enhancement prioritization for existing platforms currently in production use. Overall, the platform is functional for many standard business communication needs, but organizations with complex IVR, utility operations, contact center workflows, or highly integrated telephony environments may encounter operational limitations that require significant coordination and troubleshooting effort. - IT Associate50M-1B USDServices (non-Government)Review Source
My overall impression is positive. Vonage has been a valued partner for my organization.
Our organization operates within a highly complex telephony environment spanning both contact center and business communications. Vonage successfully led a year-long migration from our legacy on-premises Cisco platform, providing consistent support and expertise at every stage of the transition. Since completing the migration, Vonage has continued to be a highly valued partner, supporting the ongoing management of our environment while driving enhancements that have improved system performance, reliability and overall productivity. - Manager, Project Management50M-1B USDEnergy and UtilitiesReview Source
Smooth implementation and the Teams integration works seamlessly, but the API lacks needed User configuration features
The product implementation was a very smooth process. The Vonage implementation team was very helpful and coordinated the launch with great expertise in their field. We are happy with the ongoing support from our customer success manager. Overall, our experience with Vonage has been very positive. Directly after go live, we had issues with specific phone numbers receiving a lot of SPAM and unsolicited calls. The issues with these numbers were addressed in a timely manner and haven't heard of any issues since. There are a few specific areas where we would like to see improvements. Currently, we can automatically provision users. Which works well, but once the user is in the Vonage system there is a manual set up process. We would like to be able to assign extensions and/or direct dial phone numbers to a user via the API. Or assign those users to a call group via the API. - IT Associate50M-1B USDHealthcare and BiotechReview Source
Smooth setup and management, but some admin limitations persist. All can be offset by support delays.
Product overall meets our needs just fine at the moment. The admin portal is pretty straight forward and easy to manage. Implementation has been rather easy in all sections of the platform. Our account representative has our backs. She always makes things even better and helps keep things running smoothly. Whenever we are running into issues with support, she always helps get more visibility onto our issues. I can confidently say that without her, we would have been looking at other VoIP options a long time ago. - It Manager50M-1B USDBankingReview Source
Unified Business Telephone Management Facilitates Calls, Video Conferences, and Messaging
It's an excellent platform where you can manage your company's phone system directly from your computer, including calls, messages, and video conferencing.
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