Overview
Product Information on Vonage Business Communications (VBC)
What is Vonage Business Communications (VBC)?
Vonage Business Communications (VBC) Pricing
Overall experience with Vonage Business Communications (VBC)
“Vonage Business Communications Offers Reliable Team Connectivity and Device Sync Support”
“Dealing with the Occasional Glitches in Feature-rich Products”
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Vonage Business Communications (VBC)
Reviewer Insights for: Vonage Business Communications (VBC)
Deciding Factors: Vonage Business Communications (VBC) Vs. Market Average
Performance of Vonage Business Communications (VBC) Across Market Features
Vonage Business Communications (VBC) Likes & Dislikes
Call quality and multiple device sync support. It supports a single sign-in feature that makes it easier to login with your official email address. It also supports text message facility. Teams massaging is the best feature in Vonage.
How easy it is to forward to other numbers How easy it is to make changes as an administrator Flexibility to create custom solutions within Vonage as an administrator
The app center is surprisingly deep - it plays nice with the tools we already use like Salesforce.
Vonage's paid call recording feature.
I wish there was ability to have more than one Super User on an account When troubleshooting SMS not working, support makes you provide multiple instances of exact date and times of instances not working. When becomes inconvenient for end user at times to gather. Virtual Receptionist sometimes break, and support doesn't have a great fix for it often at times. Requiring administrators to have to manually come up with work arounds/solutions.
The admin portal can be a bit of a maze sometimes.
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Peer Discussions
Vonage Business Communications (VBC) Reviews and Ratings
- It Project Manager50M-1B USDHealthcare and BiotechReview Source
Dealing with the Occasional Glitches in Feature-rich Products
There is the occasional bug of feature break, but its usually short lived or theres a work around for it. Overall 99% of the time there isn't a major outage. - IT Manager<50M USDServices (non-Government)Review Source
Vonage Business Communications Offers Reliable Team Connectivity and Device Sync Support
Vonage Business Communications is easy to use, reliable and keeps teams connected seamlessly. Overall my experience is very good. We have been using Vonage for 6 years. They provide very good service. - Engineer1B-10B USDServices (non-Government)Review Source
Vonage VBC: The "set it and forget it" upgrade that finally unchained my team from their desks.
The sheer flexibility is the best part. Being able to flip a call from my desk phone to my cell while I'm walking to my car without the client ever knowing is a total game changer. - IT SERVICES ASSOCIATE50M-1B USDIT ServicesReview Source
A Reliable Communication Tool with Smoother Experience
Our experience with Vonage Business Communications has been very good since its installation. It makes calling and messaging simple, and the support team is very responsive. Setup was smooth, and the system runs reliably, though the video features could be stronger - IT Manager<50M USDServices (non-Government)Review Source
Outstanding Customer Service with an Intuitive Platform
Customer service is outstanding. The platform is very intuitive and easy to use. Our assigned account rep is like a part of our team.