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  3. Vonage Communications APIs
Logo of Vonage Communications APIs

Vonage Communications APIs

byEricsson (Vonage)
in Communications Platform as a Service
4.7

Overview

Product Information on Vonage Communications APIs

Updated 13th October 2025

What is Vonage Communications APIs?

Vonage Communications APIs is a software that provides programmable communication solutions enabling integration of voice, messaging, video, and authentication capabilities into web and mobile applications. The software allows developers to embed real-time communication features such as voice calling, SMS messaging, video conferencing, and number verification to enhance user engagement and streamline business workflows. It supports global reach and scalable deployment by offering APIs that facilitate omni-channel communications, enabling businesses to automate processes like appointment reminders, customer support interactions, and secure authentication flows. This software addresses business needs related to seamless and flexible communication with customers and partners across multiple platforms.

Vonage Communications APIs Pricing

Vonage Communications APIs software uses a payas you go pricing model based on usage, where charges apply to each API request or message sent Users can select from various available APIs for voice, messaging, and video services Each API has its own pricing structure depending on volume, destination, and type of service Additional subscriptionbased plans are available for enhanced support and features Pricing details and service limits vary by selected API and region

Overall experience with Vonage Communications APIs

Manager
50M - 250M USD, Telecommunication
FAVORABLE

“Concerns Raised Over Registration Process Clarity And Customer Experience With Vonage”

5.0
Feb 18, 2026
In a world of AI - I still love having a human to actually discuss things with. When support dashboards etc become a big game of tag - its great to know I can reach out to our Accounts manager and get the advice I need to get it right !
Engineer
<50M USD, IT Services
CRITICAL

“While second-to-second billing and local situation inquiries are possible, there are also issues with frequent billing errors.”

3.0
Feb 18, 2026
VoiceAPI has advantages over other CPaaS, such as per-second billing. However, it also has disadvantages, such as frequent errors in billing amounts, complicated API key management, and the resulting complicated use of the management console.
Automated Translation from Japanese

About Company

Company Description

Updated 11th March 2024

Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.

Company Details

Updated 1st October 2025
Company type
Public
Year Founded
2001
Head office location
Holmdel, United States
Number of employees
5001 - 10000
Annual Revenue
30B+ USD
Website
http://www.vonage.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Vonage Communications APIs Reviews and Ratings

4.7

(240 Ratings)

Rating Distribution

5 Star
65%
4 Star
30%
3 Star
4%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.5

Filter Reviews
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Most helpful
Last 12 Months
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Reviewer's Company Size
Reviewer's Industry
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Reviewer's Job Function
  • Manager
    50M-1B USD
    Telecommunication
    Review Source

    Concerns Raised Over Registration Process Clarity And Customer Experience With Vonage

    5.0
    Feb 17, 2026
    In a world of AI - I still love having a human to actually discuss things with. When support dashboards etc become a big game of tag - its great to know I can reach out to our Accounts manager and get the advice I need to get it right !
  • IT Associate
    <50M USD
    Healthcare and Biotech
    Review Source

    Reliable Service with Minimal Interruptions and Responsive Support Experience Documented

    4.0
    Mar 2, 2026
    I think Vonage is an outstanding vendor to work with as their service is of high quality, it has had none to few (truly negligible) interruptions in a 24/7 setting. Also, their customer (support) team is easy to reach out to and available whenever there are questions or feedback. I truly value the relationship I built with them!
  • Chief Engineering Officer
    <50M USD
    IT Services
    Review Source

    Very Clear Guidance Provided for Integrating RCS

    5.0
    Feb 25, 2026
    Experience was perfect from start to bottom, the service team explained me each steps to use RCS and Whatsapp with perfection and we could deliver amazing results.
  • Manager
    <50M USD
    Software
    Review Source

    A true partnership delivering innovation, excellence and results.

    5.0
    Feb 27, 2026
    The level of engagement, and collaboration across the team has been outstanding. There is strong capability, combined with real hustle, and a genuine commitment to supporting partners and delivering outcomes.
  • Marketing Associate
    Gov't/PS/Ed
    Education
    Review Source

    Technical expertise and responsiveness are Vonage's strengths.

    5.0
    Feb 25, 2026
    Our relationship with Vonage is very professional, and it's a pleasure to work with them. Their products are high-quality and meet our needs perfectly. Whenever we have new requirements or questions about the product, the team is responsive and ready to help us as soon as possible. The company also regularly organizes meetings where we can stay up-to-date on their various products and services.
    Automated Translation from French
...
Showing Result 1-5 of 245

Recommended Gartner Insights

  • Critical Capabilities for Communications Platform as a Service
  • Magic Quadrant for Communications Platform as a Service
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User Sentiment About Vonage Communications APIs
Reviewer Insights for: Vonage Communications APIs
Deciding Factors: Vonage Communications APIs Vs. Market Average
Performance of Vonage Communications APIs Across Market Features

Vonage Communications APIs Likes & Dislikes

Like

Reliable , dependable, honest caring about the outcome

Like

- Voice API charges by the second. - If you have trouble making international calls, you can check the calling conditions in that country. - You can get advice in your own language through vonage Japan.

Automated Translation from Japanese
Like

It's a reliable service that we have been able to integrate seamlessly into our own SAAS proposition. I also very much value how they are also continuously trying to align with us as a customer.

Dislike

I prefer discussing complex topics directly, particularly regarding new procedures like the registration of alpha headers. With the ACMA deadline approaching, I need clarification on how Vonage is managing this process. Specifically, will this be handled via your dashboard? Other providers have been very proactive, and I want to ensure our company remains aligned with industry standards to best support our customers. Our clients have been extremely compliant, and my goal is to shield them from additional paperwork. I am looking for Vonage to help make this transition as seamless as possible for them. I feel a little lost. On a technical note, your team has been excellent in working with our developers to resolve connection issues during our recent platform change. We truly appreciate the continued great service in that area. I look forward to your guidance on the registration process.

Dislike

- There were many errors in billing amounts. - API key management was cumbersome. - The management console required screen switching for each API key.

Automated Translation from Japanese
Dislike

It's not so much a dislike, as the realisation Vonage has a wider proposition with their service than we have. This means that they have to focus more on (backwards) compatibility than just security, which is more of a focus for us. Second is more in regards to the service surrounding their service, where I personally feel I have had to send reminders more than I would initially like to. Honestly, I can't think of a third one.