Overview
Product Information on WalkMe Digital Adoption Platform
Updated 13th October 2025
What is WalkMe Digital Adoption Platform?
WalkMe Digital Adoption Platform Pricing
Overall experience with WalkMe Digital Adoption Platform
Director of Human Resources
500M - 1B USD, Insurance (except health)FAVORABLE
“WalkMe Enhances Digital Adoption With Strong Analytics and Supportive Community Ecosystem”
This is now my third time implementing WalkMe and I cannot say enough about how useful the tool is in driving adoption of systems and ensuring users are following the correct paths that we intend for them to follow. WalkMe's consistent product updates, clear communication cycles, supportive development community and knowledgeable CSM's and professional services partners really drive home how much they are as focused as you are on your business and your program's success. Whether you are a team of one or a team of more than one, WalkMe is easy to implement and once you start building, the skill comes naturally. The analytics capability is completely game changing and super charges your Digital Adoption Program to a level where you won't know what to do without it. Insights allows you to make quick decisions on how users are interacting with the platform and bring to light user behavior that is usually only achieved by implementing costly software at double the price. I cannot recommend WalkMe more to colleagues if you're looking for a solution that can pay for itself quickly.
VP, Human Resources
1B - 3B USD, BankingCRITICAL
“A great tool, that requires significant technical expertise.”
The communication is great from an account manager and CSM perspective. The challenge is the complexity in the technical setup, and the amount of issues that we run into.
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Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Digital Adoption Platforms
About Company
Company Description
WalkMe’s Digital Adoption Platform (DAP) (NASDAQ: WKME) sits on top of your tech stack, giving you visibility into software usage at every level. With WalkMe, create people-first, frictionless experiences across apps and workflows, improving software adoption, saving money, reducing risk, boosting productivity, and enhancing employee engagement. Manage constant change better. Adapt to new processes, software, and shifting business priorities with ease. Onboard people faster. And prove the value of your software investments while maximizing ROI.
Company Details
Company type
Public
Year Founded
2011
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
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WalkMe Digital Adoption Platform Reviews and Ratings
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- Director of Human Resources50M-1B USDInsurance (except health)Review Source
WalkMe Enhances Digital Adoption With Strong Analytics and Supportive Community Ecosystem
This is now my third time implementing WalkMe and I cannot say enough about how useful the tool is in driving adoption of systems and ensuring users are following the correct paths that we intend for them to follow. WalkMe's consistent product updates, clear communication cycles, supportive development community and knowledgeable CSM's and professional services partners really drive home how much they are as focused as you are on your business and your program's success. Whether you are a team of one or a team of more than one, WalkMe is easy to implement and once you start building, the skill comes naturally. The analytics capability is completely game changing and super charges your Digital Adoption Program to a level where you won't know what to do without it. Insights allows you to make quick decisions on how users are interacting with the platform and bring to light user behavior that is usually only achieved by implementing costly software at double the price. I cannot recommend WalkMe more to colleagues if you're looking for a solution that can pay for itself quickly. - Manager50M-1B USDIT ServicesReview Source
Enables your organisation to build support and training environment
SAP enable now provides very intuitive, flexible effective training to all SAP or non SAP users. It offers cost effective medium for creating training contents, managing org level content at one place. SAP enable now is very customizable and easy to deploy tool with easy scalable opportunities. There are still some places to improve but overall i would rate if 7 out of 10 as it performs seamlessly for the function its been created for. - Finance Manager10B+ USDBankingReview Source
A solid product that could be excellent with some improvements
In general, we are very satisfied with WalkMe capabilities. We do, however, experience some frustrations with features that were promised by sales teams but don't work as well in our implementations. The core features work fine, but the advanced don't always work consistently. - Group Product Manager10B+ USDBankingReview Source
Exceptional partnership and no-code solutions
Service: -Our Strategic Customer Success Manager, delivers an exceptional experience. His professionalism, responsiveness, and expertise enhance our relationship and the support we receive; His strong communication and follow through make him a reliable and invaluable partner. He always keeps us informed of upcoming enhancements and product offerings that could provide value to our firm. He's the best! - When submitting support tickets, the initial response has always been extremely quick, which is appreciated. It can, however, be challenging to get timely resolutions when needed as there tends to be considerable back and forth communications via email. Product: - Overall, I'm happy with the product offerings and the opportunities to learn about new features. - Manager, Human Resources10B+ USDInsurance (except health)Review Source
Excellent to Accelerate System Training/Onboarding
Over the years, the technology has continued to improve and their professional support and services have improved significantly. This is primarily what has continued to allow for expansion and a more strategic approach to this capability within our organization. Years ago, technical support, strategic account ownership, and negotiation were all areas WalkMe struggled with. Today, much of that has been streamlined and/or improved.
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