In general, we are very satisfied with WalkMe capabilities. We do, however, experience some frustrations with features that were promised by sales teams but don't work as well in our implementations. The core features work fine, but the advanced don't always work consistently.

Direct interactions are always pleasant and professional, however there is a noticable divergence in objectives. Walkme expects us to define KPIs, prepare presentations, and deliver reports that highlight the value of their solutions, while business stakeholders often simply want a straighforward on-page guide for their users. We find ourselves in the middle, striving to bridge these two perspectives and create alignment. At times, there are numerous meetings without outcomes, while I understand the need to promote the product, these sessions can sometimes feel like a waste of time (of course, sometimes, not always). Furthermore, we occasionally do not receive promotional materials or requests to provide important deliverables for walkme, even though some core functionalities on our side are not working properly.