Overview
Product Information on Pendo
What is Pendo?
Pendo Pricing
Overall experience with Pendo
“Historical Usage Tracking and Guide Creation Streamlined With Pendo Platform Features”
“Powerful tool for post-launch analytics”
About Company
Company Description
Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Pendo
Reviewer Insights for: Pendo
Deciding Factors: Pendo Vs. Market Average
Performance of Pendo Across Market Features
Pendo Likes & Dislikes
The fact that we don't need to predict our tracking needs. We don't need engineering input, code tagging and releases to start tracking a usage of the feature. Guides and advanced reporting, funnels, NPS surveys are also really useful
Read Full ReviewBehavioral analytics. The data, once set up, is quite rich. I can track feature adoption and identify friction points Guides. These are quite useful, but are not that easy to understand or apply in specific contexts. CX data. It's useful to tie user feedback and usage data into the product roadmap.
Read Full Review1. Powerful analytics so you can clearly see how users interact with it 2) No-code in-app messages - you can builld tooltips, walkthroughs and announcements without engineering time is a huge win. 3 strong user segmentation, itss easy to target specific user groups for messageing or analysis.
Read Full Review
The Pendo overlay for creating guides is sometimes a little buggy, but closing it and refreshing the page before opening it again helps. There is a learning curve to building useful and good looking guides in Pendo. The automated CSS selection for tagging is helpful, but in many cases it is connected to something that doesn't uniquely identify the item. CSS knowledge is a must have to use it acordingly. We have an unfrotunate requirement from our customers regarding data residency. We need to use a US and EU versions of Pendo for our corresponding US and EU platforms. I didn't find a way to easily copy settings from one Pendo to the other. What is the Pendo strenght - that you tag and configure features in Pendo and not in code is it's weakness here. It forces us to click through things twice. I'm really worried about desynchronization and drift of the 2 Pendo instances.
Read Full ReviewSetup complexity. It's hard to tag pages and features and I frequently need support to do this. Guides. Guides are sensitive to small changes. UI. Different parts of Pendo behave very differently from each other.
Read Full Review1. Pricing - it's quite steep, especially for smaller teams 2. Styling limitations - in app guides can be tricky to get the right branding on 3 Learning curve, takes some time to fully understand how the tracking works and to get tagging right
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Peer Discussions
Pendo Reviews and Ratings
- PRODUCT MANAGER<50M USDSoftwareReview Source
Historical Usage Tracking and Guide Creation Streamlined With Pendo Platform Features
Pendo is one of the best platforms to gather and track the data on the usage of our application. The way it operates allows us to decide on the spot that we would like to report on a usage of a specific feature - we tag this in their UI and after a few moments we are presented with historical data of the usage. Pendo also provides a useful capability to create user guides which we use to introduce customers to newly added features. - CUSTOMER SUCCESS OPERATIONS SPECIALIST50M-1B USDIT ServicesReview Source
Increased Visibility Into Behavior Faces Hurdles With Cost and Guide Customization
Pendo is one of those tools that quickly becomes essential once you start using it. It gives incredible visibility into user behavior, helps identify friction points, and makes it easy to build in-app guides without relying on engineering resources. The setup take a bit of patience, but once's it's up and running, it's smooth sailing. - VP, CUSTOMER SUCCESS50M-1B USDSoftwareReview Source
Well adopted sticky product - could improve email and in-app messaging flows
Great product that has recently picked up the pace with AI features - UX RESEARCHER50M-1B USDMediaReview Source
Powerful tool for post-launch analytics
As a UX Researcher, I use tools that help me connect user behavior with actionable insights. Pendo is very valuable in surfacing data and helping me understand how users interact with key features. It's also helped me connect CX data back to roadmap suggestions. However, the learning curve is quite steep and some workflows feel more complex than they should be. - VP, CUSTOMER SUCCESS50M-1B USDSoftwareReview Source
Detailed Product Insights Enhance Feature Adoption but Guide Functionality Has Limitations
A very solid product that gives us visibility into usage across multiple products to help us understand engagement. Well integrated into our workflow and tech stack.